Collections Etc. Reviews 

21,456
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers had a great experience with this company. Customers consistently praise the fast delivery service, noting that orders always arrive very promptly and safely in well-protected packaging. People are also very satisfied with the wonderful quality of the items, finding them exceptionally beautiful, comfortable, and exactly as described on the website. However, some reviewers were not happy with all of their purchases, mentioning specific issues like receiving wrong items or products that completely failed to match their online expectations. These consumers also pointed out occasional frustrations regarding unexpected return shipping costs or experiencing frustrating delays with their pending deliveries.

What people talk about most

Product

Reviewers highlight positive aspects of product satisfaction, noting that items match online catalogs and... See more

Order

Clients share ambiguous opinions on order, with many reviewers praising the easy online checkout, reasonable... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that orders arrive quickly and often... See more

Price

Customers consistently note ambiguous experiences with price, as many consumers praise the reasonable costs,... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with items arriving in... See more

Reviews shaping this summary

Rated 4 out of 5 stars

All went well but was a day later than expected delivery. Probably not your fault as much as too many holidays.

Rated 4 out of 5 stars

it was not delivered until about a week aftr it was said to be delivered. I spoke with one of your peaple and they had me order another one which I now will have to send back.

Rated 4 out of 5 stars

shopping online was convenient just one thing I had problem with was that I could not look for a specific item. I had to look thru all the pages to find what I was looking for. It slowed down the pr... See more

Rated 4 out of 5 stars

Really fast turn around. Can't remember date ordered as I catalog was dumped when order was received. Great service! Thanks!!


Company details

  1. Home Furniture Shop
  2. also in
  3. Homewares Shop

Information provided by various external sources

Visit Collections Etc. for a variety of home decor, housewares and outdoor/garden accessories. Shop a collection of unbeatable values!


Contact info

4.2

Great

TrustScore 4 out of 5

21k reviews

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No history of asking for reviews

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4.2

All reviews

(21,456)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I put my order on September 25th and…

I put my order on September 25th and haven't received it yet. I want to know when it's going to arrive,please. Thank you in advance.
Today is 6th of November and If I don't receive it on the next few days I'm going to get in touch with PayPal to cancel and ask for my complete refund.

22 October 2025
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE

I received the order but didn't like it...not what I e=expected. In order to return the item I had to get a shipping label from the company...and it cost $13.99!!! (I only paid $22.76) at which time I found out this company is actually in China. Then they charged me an ADDITIONAL $7.63 which they claimed (when I contacted them to ask what that was for) was some kind of assurance for shipping which would be refunded to me when they got the item back. They now have the item back and are refunding me only n$7.58. After spending no less than 45 min on the phone with them and getting no where I filed a dispute with PayPal. They claim "Easy Returns" They lie a lot

8 October 2025
Unprompted review
Rated 1 out of 5 stars

Unapproved Monthly Credit Card Charges

I was signed up for Collections Premier Savings program without my knowledge. When I called customer service I was told to read the fine print when I place an order online. They would not refund all of my monthly charges. Be very careful ordering from this company as they are deceptive.

1 August 2025
Unprompted review
Rated 1 out of 5 stars

RUDE REPS. CAUSES YOU TO LOOSE CUSTOMERS

I have not ordered from this company in a very long time. So I thought I would order I've always enjoyed ordering from this company. So I made a order midnight. I get a phone call the following day to confirm my address. I asked regarding a particular delivery company uni uni who is well known for not delivering their packages. So the question was would they be able to change or determine who would deliver my package. Customer service started off okay. But then I got connected to a supervisor RWANDA who was tremendously rude. And then a DON who refused to let me speak back to a supervisor. All out and order end up being canceled. It's been awhile since I ordered from them and I think I'm good I would just order some elsewhere. The customer service needs to be better and more polite and understanding. And even if they cannot make the changes don't be rude about it. Strictly overwhelming. So even when I said just let the order happen we'll see what take place they still chose to cancel the order and that's fine that's my money back in somebody else. My little review may not matter but it matters to me. Need better customer service.

25 September 2025
Unprompted review

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