collectplus.yodel.co.uk Reviews 

I don't normal leave reviews but my daughter just had a parcel delivered on time & the driver was lovely, made my day, so thank you.

Similar experience to many on here. My wife was informed that her parcel had arrived at collect plus store , it had not ! I was allowed to look through all parcels to check (thanks to being friends with the manager). At the time I didn’t know the app existed. After some to and through with the seller , she gave us some insight that the parcel was in a big dhl yellow box. Well lo and behold I walk in a week later and happen to see said box only to be informed it had expired and was being collected today and there was nothing anyone can do. So being a stubborn man , I get googling , try web chat , apparently their 24/7 web chat doesn’t have agents available. So I eventually found a number FYI 01923 601615. So I spoke to someone who was just doing as they were told and also told me that there was no process in place for this situation , so I got frustrated walked to the shop , picked my parcel up took a photo of myself leaving the shop with it and informed the seller. So who knows what will happen when the parcel cannot be returned but we will soon find out. But what a pain , wouldn’t take much to allow a manager to alter this process in specific scenarios. Terrible company

Appalling service. Received email from shop saying parcel handed to Yodel centre at Hatfield yesterday for delivery today. Parcel arrived at Stockton (20 mins from us) midnight. Stay in all morning. Couldn't track parcel. Downloaded app. Couldn't track parcel.
Contacted webchat closed by them TWICE no help. Phoned help line. Operative tried to blame Aldi. When I pointed out that the parcel had been Yodel's responsibility for more than 26 hours, representative became rude and still tried to blame Aldi. He told me that they should have updated me. I read email to him, he still couldn't accept that Yodel had responsibility... and by the way it's going to be delivered tomorrow!!!!

Absolutely disgusting experience with Yodel. Item and parcel left my house in pristine condition and when it arrived a week later to my buyers home it was cracked. Yodel say it’s nothing to do with them, however it was in their care. Avoid at all costs, I’ve now had to pay the lady back the £15 she paid on Vinted for the item and have lost out on the items cost as well.

Awful!

My parcel is missing, it has been for some time now, i contact live chat and have spoken to FOUR different people now, 2 of which disconnected the chat when i asked for the complaints procedure, the other 2 just point blank refusing to give me the complaints procedure and just advising me to 'please wait for todays delivery to pass' i have been told this for 4 days in a row. AVOID

Ordered a carpet washer and cleaning fluid from Very.co.uk. Cleaning fluid is showing as delivered to collection point at local petrol station. Yodel say they have gps location and time of delivery. Collection point deny it, saying it has probably been scanned and not left. Been to collect twice now and not there. The carpet washer is also delayed- probably missing too!
UPDATE- my parcel has been taken to the collection point today but the store was too busy for it to be delivered!
UNBELIEVABLE!

I sent two parcels with Yodel and both have been lost I assume as the tracking hasn’t updated.

I have contacted them regarding this issue and they keep saying to contact Yodel Direct as it has nothing to do with Yodel. However. Yodel Direct say my tracking number should start with ‘YOD’, which it doesn’t, so they’re just giving me false information to shift the blame.

I will be taking this further as I have to most probably refund both buyers and would have lost my parcels.

Customer service is horrendous. I’ve sent every other parcel with Evri and haven’t had a problem. Yodel seem to think they can just lose parcels and not worry about the impact of the seller.

*DO NOT USE YODEL FOR ANY DELIVERY SERVICES AS THEY LOSE PARCELS AND DON’T COMPENSATE*

***I WILL BE TAKING FURTHER LEGAL ACTION TO PREVENT THIS FROM HAPPENING TO OTHERS***

Unbelievable had email from yodel to say out parcel is delivered at 5.53pm the the man would had to walk past our side window and at that time I was sitting at the window having lunch , if anyone walks past the dog always barks ,as soon as we got email I went to our porch to collect it , and no parcel ,I even checked the garden definitely no parcel ,we have a door bell surely r the man would have rang the bell when he delivered ,

A parcel was supposedly delivered to my home address when nobody was at home all day to take this delivery.yet the delivery driver has taken a picture of my front door and said a signature was obtained which is a complete lie.disgusting behaviour not a very happy customer.i have spoken to a police officer about this whose advise was to take it Further as this is theft.

Started dropping off parcels last week at my local shop.
Gigi Supermarket,6 Grosvenor Road,Cheadle Hulme,SK8 5QJ,and three times in the last week the driver has only taken half or even less of my parcels,and when i complained to the shop they said the driver is lazy and can't be bothered,especially with my big parcels,which are only normal size duvet sets.I sell on eBay and offer a 2/3 day delivery time so this is a total waste of time.He also told the shop owner that he has 72 hours to collect them,which i don't believe.

1 out of 5 retailers accepted my package after driving round for an hour trying to get someone to send my parcel. The excuses given were that it was to big for the shop and that pick up drivers were awkward and wouldn't take it because it was too big. A maximum size isn't described as a limitation on eBay so it's either the retailer only being interested in smaller packages so as they can make more money which is fair enough and or a service that isn't fit for purpose. Either way I will stick to the post office in future.

Yodel should have delivered a parcel to a local shop which is open 6am -11pm. The driver claimed he was unable to deliver it at 4.56pm yesterday. What actually happened is there were roadworks outside the shop which mean the driver would either have to park on a free car park immediately opposite the shop or park down the road a little and walk back with the parcel. No instead he chose to say it could not be delivered and sent it back to sender! He then sent me a email to say it was ready to collect do i travelled out in the rain only to be told ot was not there.
I now have to contact sender and ask them to send it back out to me which will delay me receiving it, that's if the lazy driver doesn't do the same again. Disgraceful service.

Avoid at all costs!! I returned a parcel via Collect+ and the parcel got 'lost'. I've been in contact many times and they offer no real solution but say contradicting things each time. Every phone call is wait 48 hours we will get back to you, wait 24 hours it's a priority, can you wait for 24 more hours!! It's been 3 weeks of this and I am so disapointed by their service. No apology and no refund given. I suggest no one uses this company to return parcels unless you want to waste time and money. Awful, deceitful company and non- existent customer service.

They must have the worst collection of reviews ever seen on Trustpilot and I admit whenever I see their name mentioned it's rarely in a good light.

However ... I bought something from Hill and Dale Hill Outdoors Footwear, Clothing & Equipment (who, incidentally, are a fabulous company and are hugely recommended) and wanted to return the item and they sent me a pre-paid Collect+ Yodel label.
I parcelled the item up and stuck the label on and took it to the nearest drop off point at 4pm yesterday - and the Yodel tracking site shows it delivererd at 5pm today. Can't complain about that.

Went to collect my parcel within the timeframe given and it's not at the shop, Yodel aren't interested in helping at all. I just got a generic email telling me the parcel had been returned to sender. Will never use a vinted seller who uses Yodel collect+ again.

Been in contact 4 times and each time, I've been told 24 hours! It's been 3 weeks! Sold a handbag to a lady and the tracking says it was delivered to her back porch. She doesn't have a back porch or access to the back of the property! I've asked for compensation and they just say you can replace it for your customer or refund them but that's on you. I'm not a business I can't replace it! As for the refund, I want my money back too! I'm not asking for the world just £23!?

Reluctantly giving one star as I couldn't give 0 stars. Avoid this company you'll never see what uve ordered. Stick with parcelforce, dpd and royal mail.

Simply hopeless. The worst delivery service I have ever come across

I don’t even know where to start. I sell quite a few items on Vinted and every time the buyers have used collect plus, there has been an issue. The first was delayed over a week but thankfully the buyer received the order. The second time I sent a large parcel to Scotland, the buyer didn’t receive the order but delivery status was updated to ‘delivered’ the customer service team told me they were investigating and would take 48 hours. I waited about 4 days before I had to follow up myself. The customer service advisor told me it was delivered to a store which was about 50 miles away from the correct location. Then I was told the parcel was delivered. Very confusing. The parcel was missing, I lost my money for them and neither Vinted nor collect plus were willing to compensate me. This time, another large parcel has been posted, I haven’t had any updates since last Wednesday and the customer service advisor has said that there may be a problem with the label, it might be damaged. What a load of crap!! The shopkeeper printed the label and stuck it down, it wasn’t damaged, it was very clear. Collect plus are just dishing out excuse after excuse. The only positive I have about collect plus is that you don’t need a printer to use their service (I don’t have one at home) so I can send parcels straight away. Don’t make a bloody difference though if the buyers never receive their orders.

This one goes out to delivery driver Sean in Canterbury today.
I had some major problems with a Vinted parcel that I sent and Vinted cancelled, so I panicked as it’s worth £220!
I rang up customer service who gave me the delivery drivers number, he answered thankfully and was more than happy to go back and collect the parcel as he’d only just delivered it.
Shaun then messaged me back to say he had picked it back up and it would be returned to me tomorrow.
I’m super impressed that I got through to a normal human being at customer service who gave me his number and that the delivery driver answered and was incredibly helpful!
It was no trouble for him and he has saved me from losing quite a bit of money! Shaun you’re an absolute legend! Thank you!