Colourbank Reviews 

329
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, providing excellent advice and service from the showroom to fitting. Many highlight the efficiency and skill of the fitters, who often arrive on time, work quickly, and leave the area tidy, ensuring a smooth installation process. People appreciate the wide selection of quality products, including carpets, flooring, and beds, often finding them at fantastic and competitive prices, contributing to overall satisfaction. However, some customers also noted concerns regarding pricing, with a few mentioning that quotes were substantially higher than competitors or that prices felt like a 'rip off'.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent service from start to... See more

Product

Consumers find product to be positive, with many expressing delight and satisfaction with their purchases,... See more

Price

Customers had positive experiences with price, often finding a wide range of flooring and beds at reasonable... See more

Quality

Reviewers consistently express satisfaction with the quality of products and services, often highlighting the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

staff are always helpful , friendly whilst remaining professional. a wide range of flooring at different prices , and advice given about suitability for area to be covered. Book fitter at a day and t... See more

Rated 5 out of 5 stars

A great service all round We had the downstairs done with laminate flooring and had such a great service from Colour Bank. Ash was fantastic, he took care of all our needs and queries. The fitters... See more

Rated 5 out of 5 stars

No problems at all. Everything went very smoothly from ordering to payment to the actually laying of our flooring. Mick and Dan who laid the flooring were excellent, fast and thorough workers. Would... See more

Rated 5 out of 5 stars

We always use colour bank carpets for our own house and buy to let houses. Customer service is very good and staff are really helpful and professional. We have had some lovely carpets fitted and p... See more


Company details

  1. Home & Garden

About Colourbank

Information provided by various external sources

Colourbank has been serving Leicestershire for almost 30 Years. We pride ourselves on the biggest choice, the lowest prices and the finest service!

We have carpeted more homes in Leicestershire than anyone else, and have supplied more beds and mattresses to Leicestershire than anyone else!

We have two massive showrooms in Leicester, and a team of dedicated staff, ready to offer advice and great service, 7 days a week.

We offer massive off street car parks, lift access, shop at home service, delivery to the room of choice and all at the very best prices!

Contact info

4.8

Excellent

TrustScore 5 out of 5

329 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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4.8

All reviews

(329)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

Great customer service, quick and easy to get hold of staff member, extremely helpful and patient. Large range of carpets at good prices, my go-to flooring provider. Fitting service was fast, efficient and professional.

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish.
Received help, guidance and clear information regarding the whole process. The fitter arrived when expected and the carpet was fitted to an excellent standard. We have used Colourbank for carpets and beds before, and have never had any issues. I would highly recommend them, in fact, I already have to friends and family.

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Great all round service

Great in store customer experience giving help and advice in choosing carpets. Fitted on time with excellent communication throughout. Fitter very tidy work and respectful of property.

19 December 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

After being let down for getting my bathroom flooring completed before Xmas, I made a trip to colourbank, cavendish road, Leicester.
The customer service I received was exemplary.
Armed with my measurements, I chose the flooring I wanted (plenty to choose from) which was luckily in stock. The price was quoted which was reasonable and then the member of staff was straight on the phone to try and find a fitter. The good news was that it could be fitted two days later. I was in and out of the store within half an hour. Great experience.
The two young men who came to fit the flooring were polite and just got straight on with it. I left them to it but they asked me to check everything over before they left. The end result was excellent.
Although this was a small job, it was completed with ease and I will definitely use Colourbank again in the future.
Highly recommended

11 December 2024
Unprompted review
Rated 5 out of 5 stars

Happy

Very happy with the ordering and fitting service.
The length of time between ordering and fitting was a little disappointing. That said, forward planning on my part would have helped.

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Helpful

From the shop to the guys delivering my bed bace .very welcoming and pleasant polite and helpful the young man who delivered my bed help me get the old one down and put the new one up to the bedroom as I have a bad knee.& the gentleman at the shop was very nice and informative what I needed.

7 December 2024
Unprompted review

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