Colourbank Reviews 

329
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, providing excellent advice and service from the showroom to fitting. Many highlight the efficiency and skill of the fitters, who often arrive on time, work quickly, and leave the area tidy, ensuring a smooth installation process. People appreciate the wide selection of quality products, including carpets, flooring, and beds, often finding them at fantastic and competitive prices, contributing to overall satisfaction. However, some customers also noted concerns regarding pricing, with a few mentioning that quotes were substantially higher than competitors or that prices felt like a 'rip off'.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent service from start to... See more

Product

Consumers find product to be positive, with many expressing delight and satisfaction with their purchases,... See more

Price

Customers had positive experiences with price, often finding a wide range of flooring and beds at reasonable... See more

Quality

Reviewers consistently express satisfaction with the quality of products and services, often highlighting the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

staff are always helpful , friendly whilst remaining professional. a wide range of flooring at different prices , and advice given about suitability for area to be covered. Book fitter at a day and t... See more

Rated 5 out of 5 stars

A great service all round We had the downstairs done with laminate flooring and had such a great service from Colour Bank. Ash was fantastic, he took care of all our needs and queries. The fitters... See more

Rated 5 out of 5 stars

No problems at all. Everything went very smoothly from ordering to payment to the actually laying of our flooring. Mick and Dan who laid the flooring were excellent, fast and thorough workers. Would... See more

Rated 5 out of 5 stars

We always use colour bank carpets for our own house and buy to let houses. Customer service is very good and staff are really helpful and professional. We have had some lovely carpets fitted and p... See more


Company details

  1. Home & Garden

About Colourbank

Information provided by various external sources

Colourbank has been serving Leicestershire for almost 30 Years. We pride ourselves on the biggest choice, the lowest prices and the finest service!

We have carpeted more homes in Leicestershire than anyone else, and have supplied more beds and mattresses to Leicestershire than anyone else!

We have two massive showrooms in Leicester, and a team of dedicated staff, ready to offer advice and great service, 7 days a week.

We offer massive off street car parks, lift access, shop at home service, delivery to the room of choice and all at the very best prices!

Contact info

4.8

Excellent

TrustScore 5 out of 5

329 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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4.8

All reviews

(329)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Swift service and early delivery. No access to a website let’s the sale process down.

Once ordered a swift service and mattress arrived promptly. Within 8 days of payment . Van delivery drivers excellent too. Good communication by Colourbrand and the Transport Team.

Excellent product. However, I had to order the mattress via email. There was not access to a website where I could browse the range/prices.

The mattress reeked of the heavy duty plastic for days. I’ve had the window open every day it’s not raining, but all I can smell is plastic. I therefore have not used it.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic experience from the show room…

Fantastic experience from the show room staff to the fitters. The salesman was very knowledgeable, helped us decide what was best for us and did us a good deal. We will definitely shop here again and would recommend.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Great service, quality and price.

We were really pleased with every aspect of purchasing carpets in Leicester, from the friendly, knowledgeable service in store, to the fitting, again friendly guys and did a great job. We had to change our fitting date, but it was no problem, all rearranged so everything went smoothly.The carpet quality is great, as was the price; I can highly recommend.

6 September 2024
Unprompted review
Rated 5 out of 5 stars

Great staff

Great staff , very knowledgeable and not your average pushy sales people and great selection of product and good prices

12 September 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience and great customer…

Amazing experience and great customer service. Friendly staff and the fitter was brilliant. Happy with the new floor in the kitchen and would definitely recommend colourbank for all products I always buy from there!

25 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Very friendly, couldn’t do enough for us. Prices are very reasonable, fitting was quick a stress free. Highly recommend!

17 September 2024
Unprompted review
Rated 5 out of 5 stars

From no hassle buying

From no hassle buying, great advice to swift and exemplary fitting, great experience buying our first carpet from colourbank. We will be back soon

25 August 2024
Unprompted review
Rated 5 out of 5 stars

AS USUAL GREAT SERVICE !

Very helpful staff , very polite , large range of superb carpets to chose from , always reliable with fitting dates , absolutely no problems to worry about whatsoever ,that’s why we have shopped with Colourbank for decades ! Thank you

Fitters are a good couple of lads ,know their stuff !

3 September 2024
Unprompted review

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