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Concorde Blinds, Curtains, Shutters, Awnings Reviews 

724
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional staff for providing helpful advice, guiding choices, and completing clean, tidy installations without leaving any mess behind. Consumers also love the wide selection of quality products available, noting that everything is carefully measured, beautifully crafted, and built to last for many years of daily use. Some reviewers were not happy with occasional mistakes encountered during the initial ordering and delivery phase. A few customers mentioned receiving the wrong item size initially, along with minor issues regarding order accuracy and specific fitting details that required subsequent adjustments.

What people talk about most

Service

Clients share profound satisfaction with the service, frequently highlighting the prompt, professional, and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally... See more

Product

Consumers express great satisfaction with the product, highlighting the fantastic end results, wonderful... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the blinds and shutters look... See more

Order

Customers had great satisfaction with their order, highlighting that everything from placing the request to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Liam was helpful when he visited, understanding our requirements, rather than pushing other types available. The blinds were manufactured within the agreed timescale and fitted at a time that suited u... See more

Company replied

Rated 5 out of 5 stars

Five star service from start to finish . Everyone I was in contact with was helpful , professional and easy to work with and the process was explained clearly . I ordered three blinds and was given a... See more

Company replied

Rated 5 out of 5 stars

Ease of doing business. Very professional and timely. The survey and measurements were done on time as scheduled. The blinds were delivered and installed as promised on the due date. No delays. Clean... See more

Company replied

Rated 5 out of 5 stars

This is the third time I’m using Concorde blinds. They are responsive, polite and professional. We’ve always been pleased with the quality of their Roman blinds and Venetian blinds. Being a repeat cus... See more

Company replied


Company details

  1. #6 of 53 best companies in Blinds shop
  2. #2 of 18 best companies in Awning supplier
  3. #2 of 24 best companies in Curtain Maker and Retailer
  4. #4 of 29 best companies in Curtain Shop
  5. #4 of 37 best companies in Window treatment store

Written by the company

Concorde Blinds, Curtains & Shutters is a local, family-run specialist in made-to-measure window furnishings, with over 50 years of experience helping customers find the right solution for their homes. From our showroom in Kempston, Bedford, we offer a huge choice of blinds, shutters, curtains, awnings, fly screens and motorised solutions, with styles and options to suit every home and budget. We proudly serve customers throughout Bedfordshire and surrounding areas, including Milton Keynes, Luton, Biggleswade, Hitchin, St Albans, Harpenden, St Neots, Rushden and Northampton. We also travel further afield, so please get in touch if you're unsure whether we cover your area. What matters most to us is making the whole process straightforward and enjoyable. Our experienced team will take the time to understand what you're looking for, offer honest, knowledgeable advice and help you make the right choice – without any pressure or hard sell. From your initial enquiry and survey through to the final installation, everything is handled by our own dedicated team. Our skilled fitters take pride in their work, treating your home with care and ensuring everything is fitted properly, cleanly and professionally. Quality products, expert advice and friendly, dependable service – that's what we've built our reputation on, and why so many of our customers choose Concorde again and recommend us to others.


Contact info

4.9

Excellent

TrustScore 5 out of 5

724 reviews

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4.9

All reviews

(724)

122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Service

Order was placed and I was given an estimate time for delivery, which the company honored.
Appointment time for fitting was adhered to.

2 June 2025
Concorde Blinds, Curtains, Shutters, Awnings logo

Reply from Concorde Blinds, Curtains, Shutters, Awnings

Thanks so much for this, we really appreciate it.

Rated 5 out of 5 stars

Excellent customers service

Excellent customers service. Very quick and professional. Special recognition for Liam, who was very professional, friendly and provided 5 stars service.

2 June 2025
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Reply from Concorde Blinds, Curtains, Shutters, Awnings

Thanks so much for this Ella, I will pass your kind words on to Liam.

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Very reasonable prices. Polite and efficient service in all departments

28 March 2025
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Reply from Concorde Blinds, Curtains, Shutters, Awnings

Thanks so much Jan. There are so many positives in your review, it is lovely to read.

Rated 5 out of 5 stars

Lovely customer service from all…

Lovely customer service from all members of the team. Professional, timely delivery and good quality blinds.

28 April 2025
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Reply from Concorde Blinds, Curtains, Shutters, Awnings

Thanks so much for this, we really appreicate it, I will make sure the whole team see your kind words.

Rated 5 out of 5 stars

Yet another great job

Yet another great job.

Concorde don't only do curtains and blinds. I had a seat cushion which needed recovering and as always Kieren listened to what I wanted in colour, type of material etc and he assured me it would be 'no problem'. The finished article is perfect.

Once again I can highly recommend. Thank you to all involved

29 April 2025
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Reply from Concorde Blinds, Curtains, Shutters, Awnings

Thanks so much Sue! Always lovely to see you and help with the finishing touches in your home.

Rated 5 out of 5 stars

Great service from start to finish

The service which we received from Concord Blinds was great, from the initial visit to measure up and discuss with us the various shutter types, through to the installation.
Although there was quite a delay between placing our order to the installation taking place, we were advised of the lead time which was extended a little due to manufacturing delays and shipping. Despite this I am happy to give a 5 star rating.

28 May 2025
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Reply from Concorde Blinds, Curtains, Shutters, Awnings

Thanks for this review Steve. Thanks also for your understanding with the slight delay in the lead time of your shutters! They are always worth the wait!!

Rated 5 out of 5 stars

Somfy motor blind replacement

Having used Concorde blinds for many years I have always received excellent service from Kieren and his team of knowledgeable fitters . Recently I have had trouble with a faulty motor blind which was 4 years old & it was replaced quickly under warranty . After service has always been excellent which I highly recommend.
Many thanks
Keith B

2 May 2025
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Reply from Concorde Blinds, Curtains, Shutters, Awnings

Thanks Keith, always good to see you and have a catch up.

Rated 5 out of 5 stars

Always great service! Highly recommend

Nice blinds, shutters etc, but the standout thing with Concorde blinds has always been their excellent service, great communications and speed with which they address any enquiries we have.

We’ve had loads of blinds and shutters done around our home by Concorde, over the years

30 May 2025
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Reply from Concorde Blinds, Curtains, Shutters, Awnings

Thanks for this Owen, we really appreciate the kind words. It is always nice to hear our service is recognised and appreciated, thanks again.

Rated 4 out of 5 stars

Wrong choice of number of blinds

The staff were extremely helpful and the installation went smoothly and timely , however regretfully I have 3 blinds at the front of my bay window and in hindsight I should have chosen 2 as there are gaps between the blinds and when closed it is possible to see in.

3 June 2025
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Reply from Concorde Blinds, Curtains, Shutters, Awnings

Thanks for your honest review. It is always tricky with large windows with odd numbers of panels. If there is anything further we can do to assist, please do not hesitate to contact the office.

Rated 5 out of 5 stars

Custom shutters from Concorde Blinds

We ordered custom shutters from Concorde Blinds and were given a reasonable wait period for this service, but were very surprised to find they were available earlier than quoted! Fitting was quickly booked in once they were ready and was done professionally and to a great standard. Can’t fault Concorde and the shutters have made the house look so homely and beautiful. Can’t recommend them enough!

20 May 2025
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Reply from Concorde Blinds, Curtains, Shutters, Awnings

Amazing! Thanks so much for your review. We are completely honest with our lead times, and then do everything possible to speed this up. Most of the time we tend to install quicker than expected. We hope you enjoy your shutters, they are an amazing product!

Rated 5 out of 5 stars

Top class products and service.

Concorde always offer an excellent service from measurement to fitting and have done every window in our home. Highly recommended.

11 April 2025
Unprompted review
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Reply from Concorde Blinds, Curtains, Shutters, Awnings

Amazing, thanks so much for your kind words.

Rated 5 out of 5 stars

Perfect bench cushions

Lovely, friendly, knowledgeable staff made sorting out my order for bench cushions so easy. They were so helpful in assisting us choose the fabric.
The quality and workmanship is perfect and we are absolutely delighted with our order.
We have used Concorde Blinds for years and will continue to do so
Thank you so much

20 February 2025
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Reply from Concorde Blinds, Curtains, Shutters, Awnings

Amazing! Thanks so much for this. We'd love to see some pictures of the seat cushions, if you get a chance, please send us a few images of them in place.

Rated 5 out of 5 stars

Recommended

Very smooth process from request for a quote to fitting of blind. Helpful and friendly staff and quality product. Would use again and recommend.

24 February 2025
Concorde Blinds, Curtains, Shutters, Awnings logo

Reply from Concorde Blinds, Curtains, Shutters, Awnings

Amazing, thanks so much for this overview of your experience with Concorde. We really appreicate it.

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