Consol Reviews 

84
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

visited the Consol Reading store yesterday and was served by a lady called Teegan. She was incredibly helpful and knowledgeable about the beds and products, taking the time to answer my questions an... See more

Company replied

Rated 5 out of 5 stars

I wanted to join Consol at Sidwell Exeter, but my phone was making it VERY difficult not allowing the verification. Liz went above and beyond to try everything to help me,spending 1 hour with me tryin... See more

Company replied

Rated 5 out of 5 stars

Big shout out to Liz at the Sidwell street branch on Exeter. She always greets me with a smile and a chat helping navigate the check in pricing offering advice. The salon is always spotless and do wel... See more

Rated 1 out of 5 stars

I feel so sorry for the lovely staff in the Torquay Consul and the paying customers. The hand dryer in the customer toilet has been out of order since Christmas, there is still no salon music workin... See more

Company replied

Company details

  1. Tanning salon

Written by the company

Recognising a niche in the market for high-quality tanning facilities, Consol came from Denmark and set up in the UK in 1996, rapidly expanding their no appointment necessary, hassle-free concept into over 54 locations throughout the South and Midlands. With the latest world-class sunbeds and our own advanced tube technology, Consol operates every bed to the safe limit of 0.3. The result is a deeper, darker and longer-lasting tan that is built up professionally, responsibly and safely. With QR code log in and opening hours of 7am until 10pm, 7 days a week, Consol offers convenience, high quality and peace of mind.


Contact info

3.5

Average

TrustScore 3.5 out of 5

84 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically takes over 1 month to reply

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3.5

All reviews

(84)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best Sunbeds ever

Been using these beds for years, they are first class, visited walsall since it opened,but have been using cannock as the beds are so much better. Walsall needs a refurbishment with some new beds, they are old, dated, still work fab, please get some new beds in walsall, save me the hour drive to cannock thanks 😊

8 November 2024
Unprompted review
Consol logo

Reply from Consol

Hey Becky,

Thank you so much for your lovely review! We really appreciate your feedback on our studios & team members! We look forward to welcoming you again,

Consol

Rated 1 out of 5 stars

I tried to sign up for this tanning…

I tried to sign up for this tanning shop through their app, but the experience was really frustrating. The app was incredibly slow and unresponsive, and I ended up wasting half an hour trying to get through the process. Despite multiple attempts, I still couldn’t complete the signup. Really disappointing, especially when you’re excited to try a new place but can’t even get past the initial step!

2 November 2024
Unprompted review
Rated 1 out of 5 stars

They stole my money.

I had some credits left with them, and hadn't used them for a few months. I received an email asking me to login to the app or my minutes would expire, so I did. I thought nothing more of it, and the other day I went to a Consol branch to use them, and was shocked to see that I had a balance of 0.

They just deleted my money, and after a review of their terms it seems that they are only valid for 24 months. This was not made clear anywhere when I bought them, so it's just a way they con you and take something that you have paid for.

26 October 2024
Unprompted review
Rated 5 out of 5 stars

Consol Sidwell street Exeter…

Found Consol Sidwell street Exeter excellent,very clean and Liz was particularly helpful with getting me started and advised me on eyewear

9 September 2024
Unprompted review
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Reply from Consol

Thank you so much for your lovely review, this will be shared with the team x

Rated 4 out of 5 stars

Very clean great staff been a member …

Very clean great staff been a member for a couple of years yesterday my account was down graded from platinum to gold I was only 2 away from diamond bit happy at all seams abit of a con the closer u get they just down grade ur account

25 August 2024
Unprompted review
Rated 5 out of 5 stars

Camborne Branch amazing lovely staff…

Camborne Branch amazing lovely staff always helpful and polite,
Love popping in for a 24 minute session
Beds and rooms are always clean and fresh smelling.
This year will be year 9 of being a member
Highly recommend

11 August 2024
Unprompted review
Consol logo

Reply from Consol

Thank you so much for your lovely review, this will be shared with the team x

Rated 5 out of 5 stars

Thank you so so much Michelle !

Thank you so so much Michelle !
You were so helpful on the best deals and best products but most of all you keep that whole salon immaculate!
I won’t go anywhere else and it’s a pleasure to go on a bed and in a room that’s as clean as they are thank you !

9 August 2024
Unprompted review
Consol logo

Reply from Consol

Thank you so much for your lovely review x

Rated 5 out of 5 stars

Michelle is fab

Michelle is fab, always there if needed! Keeps the place spotless, very professional. Also trains her staff to her high standards. Would definitely recommend this place.

7 August 2024
Unprompted review
Consol logo

Reply from Consol

Thank you so much for your lovely review x

Rated 5 out of 5 stars

Welcoming, helpful and clean

Came into Consol and 2 lovely ladies called Erin and Beth helped me so much. They helped me choose the ideal bed, I explained to them what I wanted out of a lotion and they recommended the perfect one. Amazing customer service, very helpful ladies and spotless bed. All the ladies here are always so kind and helpful nd deserve some praise!!!!!

6 August 2024
Unprompted review
Consol logo

Reply from Consol

Thank you so much for your lovely review, do you mind me asking which studio you visited so that we can pass this feedback on? :) Many thanks! Consol x

Rated 5 out of 5 stars

Been going console Bognor for a while…

Been going console Bognor for a while now and Steph is always helping me out in there, very helpful and knows her stuff 👍🏻

25 July 2024
Unprompted review
Consol logo

Reply from Consol

Thank you for your lovely review! We have shared this with the team at Bognor :) We look forward to welcoming you again soon!

Rated 5 out of 5 stars

Alesha, jenny & PORTSMOUTH STAFF

Every time I walk into Consol I’m always given a warm welcome and supported from the second i enter the shop. Alesha and jenny in particular they’ve always helped with any questions. The shop is also always clean. As someone who’s not necessarily into beauty I always feel comfortable coming to Consol and I personally believe that is down to staff here at the Portsmouth branch… so THANKYOU !

31 July 2024
Unprompted review
Consol logo

Reply from Consol

Thank you for your lovely review! We have shared this with the team at Portsmouth :) We look forward to welcoming you again soon!

Rated 5 out of 5 stars

Consol in Camborne Cornwall is the best…

Consol in Camborne Cornwall is the best Consol around very friendly staff and well clean and maintained

28 June 2024
Unprompted review
Consol logo

Reply from Consol

Thank you for your lovely review! We have shared this with the team at Camborne :) We look forward to welcoming you again soon!

Rated 5 out of 5 stars

Good friendly service

Good friendly service. Staff very approachable and helpful Camborne staff are the best

3 June 2024
Unprompted review
Consol logo

Reply from Consol

Thank you for your lovely review! We have shared this with the team at Camborne :) We look forward to welcoming you again soon!

Rated 5 out of 5 stars

Love a sun bed I do ♥️

I love sunbeds at Consol in Shirley Southampton Can I jus say that Olivia that’s works there is such a lovely lady very approachable and extremely helpful Always a pleasure to see her there when I go!

13 June 2024
Unprompted review
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Reply from Consol

Thank you for your lovely review Sarah! We have shared this with the team at Shirley Rd :) We look forward to welcoming you again soon!

Rated 5 out of 5 stars

best beds in portsmouth

great beds and staff

13 May 2024
Unprompted review
Consol logo

Reply from Consol

Thank you for your lovely review Ruby! We have shared this with the team at Portsmouth :) We look forward to welcoming you again soon!

Rated 5 out of 5 stars

I came into Bognor tanning studio…

I came into Bognor tanning studio today, and a lovely polite very very helpful girl called Steph made me feel very welcome, I will definitely be going back

6 May 2024
Unprompted review
Consol logo

Reply from Consol

Thank you for your lovely review Kerrie! We have shared this with the team at Bognor :) We look forward to welcoming you again soon!

Rated 5 out of 5 stars

Very helpful and understanding

Came into fareham studio today at lunchtime to be met by a lovely lady, she helped me sort out worries I had about using sunbeds. Unfortunately I didn't have my ID so will be back to sort out an account

6 May 2024
Unprompted review
Consol logo

Reply from Consol

Thank you for your lovely review Gemma! We have shared this with the team at Fareham :) We look forward to welcoming you again soon!

Rated 5 out of 5 stars

Amazing service

Amazing g service, always clean, welcoming staff. Steph is brilliant in Bognor store.

6 May 2024
Unprompted review
Consol logo

Reply from Consol

Thank you for your lovely review Katie! We have shared this with the team at Bognor :) We look forward to welcoming you again soon!

Rated 5 out of 5 stars

What a great shop

What a great shop, well run always clean and Steph is always happy and helpful a real asset to the company

30 April 2024
Unprompted review
Consol logo

Reply from Consol

Thank you for your lovely review! We look forward to welcoming you again soon! :)

Rated 5 out of 5 stars

Consol Bognor Regis is always amazing 🤩…

Consol Bognor Regis is always amazing 🤩 clean and fresh cabins, immaculate sunbeds, bins always emptied beautiful little bows on the blue roll and best of all the wonderful Steph who makes our day always so friendly and welcoming, just a really truly lovely lady! 🤩

1 May 2024
Unprompted review
Consol logo

Reply from Consol

Thank you for your lovely review, Jacqueline! We have shared this with the team at Bognor :) We look forward to welcoming you again soon!

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