CLUBTAN Reviews 1,242

It's spacious and clean. The attendents are temporary but give a nudge in the right direction when needed, eager to sign you up for membership and help you get your feet on the ground. Beds are massive, with paid £1.50 per or £3 for whole month on bronzing lotion whilst the aftersun is free. Beds have tubes, also have four specialised face lamps, 2 side + 2 facing down. I can hounestly say that within 3 visits I was very dark, usually i dont even notice i have a tan at places like indigo after paid 60mins, The machine meassures your pigmentation in you arm whilst reading your finger print, then allocates you minuites which you can bump up to 12 mins, you can add more than it says but you will have to pay, but today it gave me 13m20s. Pair phone to sunbed for own music, fully controlled by the in bed screen, Speakers are A bit rubbish would have been great if they had bose.
Just A little worried where I noticed that there was A 30 days notice of cancelation period, unnecessarily though, so If you cancel on any given month you are tied into the next month also, But still £45 for 60+ days is very good Eh! although its probably better to stay a member if you want to use all year round as it stays fixed at the price your membership bacame active. Highly recommend even if you just want to be A member for A few months. Beware though its getting very popular and very busy. you are responsible to clean as yo go for the next person, Clean sunbed after use, handle, door handle.

I spoke with Tanya to help me with cancelling my subscription for a couple of months.
She was very professional and helpful and made everything so easy for me.
Great customer service😊

A complete waste of time!
I wasted half an hour of my lunch break signing up, it was slow! I verified my age through my bank, it was painfully slow reading my fingerprint then…..hey presto….a welcome email! Hoorah i thought!
I then tried 4 times to sign in first using my fingerprint then using my user name to no avail. It just flashed up a red screen and went back to the age verification screen!
Back to Consol for me i guess!!

Exeter branch, Great place, the lady helped me sign up, it was a bit faffy but we did it in the end. It's very clean, calming and I felt great afterwards
Thank you

Hello.
Today I’ve made a mistake by pressing start when there was only 10 min, instead of adding more minutes to my time (usually I do 20). But I have 15 min free, every other day. So I was have to go for 10 min anyways. After I come out I’ve decided to call to a costumer service in hope to get the rest 5 min so I don’t have to pay a full price. The lady on the phone was very kind and helpful, she said that there’s no problem and I can get my leftover minutes for free. I ask if I can pay extra and get 10 min (20 in total). She said I shouldn’t be worried and today I can get it for free. It was a small gesture but it felt very nice. So thank you 🙏🏼
Kind regards Aleksandra

This time everything was great. Everything is updated. It’s quite cozy and warm. The new machines are awesome.

An amazing customer service, great experience with ClubTan over all

Customer support experience
Very quick problem solving from customer support! Big thanks for helping out

Det er et dejlig rent center

Super 🌞🌞🌞🌞🌞🌞

Had issues with the fingerprint recognition and the customer service was helpful and fixed the issue on spot, helping me sign in without it and being very nice and polite meanwhile. I was very satisfied afterwards. Thank you!

I had not read the terms properly and so i was playing for their unused service. When i realised this i contacted club tan and told them about my problem. Although i was not able to get reimbursed for past payments, the customer service was understanding and was able to help me above and beyond what could be expected. Also, whenever an issues occurred in the center the customer service was able to help above and beyond expectation.
The single issue I have with Club tan is that they do not have a toilet in my local tan saloon.

I had a very good experience with clubtan. I had a small problem with my fingerprint but after calling the help I could change the fingerprint and it everything worked fine😊

God og. Proffisionel service dog syntes jeg der er for få sol kabiner da man tit skal vente længe for at få en ledig sol

The best solarium i have been. I will recommend Clubtan to anyone.

Nice sun center. Clean, easy ways to pay (also subscription possibilities), great customer service on their hotline. And the cold air shower after tanning! - that maker's the experience complete.

Thanks to Peter for helping me with my problem. He quickly solved it and coordinated further actions.