Contractcars.com Reviews 

5,099
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 417 reviews, reviewers overwhelmingly had a great experience with this company, consistently emphasizing the exceptional quality of service provided throughout the vehicle leasing journey. Customers frequently praise the dedicated account managers and staff for their friendly, professional attitude and responsiveness, ensuring that every question is answered promptly and clearly. Many people emphasize how smooth, stress-free, and well-organized the entire transaction is, from the first inquiry all the way to the final handover of their new car. However, some people mentioned occasional challenges regarding delivery schedules, tracking vehicle updates, and coordinating arrival times. A few reviewers noted that managing delivery timing or resolving specific vehicle issues required extra follow-up and caused minor operational disruptions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the professional, helpful, and... See more

Service

Users describe positive interactions with service, highlighting a seamless and straightforward vehicle... See more

Customer service

People report positive experiences with customer service, highlighting a consistent sense of satisfaction and... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that vehicles consistently arrive on time... See more

User experience

Consumers find user experience to be very positive, highlighting a smooth, seamless, and stress-free process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

first-class service :) Jodie Doyle kept me up to date throughout. Can't recommend them enough great team exceptional vfm too good job all round well done Contract Cars would highly recommend

Rated 5 out of 5 stars

The process with contract cars throughout Went smoothly right up to the delivery . They were able to source the vehicle I wanted and in the preferred colour and spec , the lady who dealt with me... See more

Rated 5 out of 5 stars

This is my 3rd Audi lease car through contract cars. The process is seamless and they are always happy to help. My account manager Myron Fernandez has kept me informed of delivery updates throughout a... See more

Rated 5 out of 5 stars

I have used Contractcars.com three times now and on each occasion their service has been first class. They found the car I wanted much cheaper than direct from Audi. The after sale service provided... See more


Company details

  1. #1 of 36 best companies in Car rental service

Written by the company

The story of how we began is a simple one. We were looking for a lease car ourselves, so we started visiting a few of the local dealers in our area. It didn’t go so well. Each one we visited was so intent on selling the cars in their range, that they didn’t even ask what we really needed, let alone take any notice of it. They just tried to sell us all the bells and whistles, for the most money, and honestly, it turned us right off. No-one wants to be pushed into getting things they don’t need and we were no different. So rather than just moaning about the experience, we decided to do something about it. Putting our money where our mouth is we created a service that cares about you and the cars you need. Instead of comparing just one of two dealers, we decided we could compare them all to give you the best selection possible to choose from. We know exactly what our customers want and need and we deliver every time. It’s this understanding that has made us the successful business we are today, because we put you first. We built Contract Cars on a new ideal – price first. You tell us your budget, we find the best car for your money and your needs. So if you can get a Mercedes lease for the price of a Mondeo – why not? There’s no hidden extras, just our down to earth transparent approach. We are Contract Cars and we are here to help.


Contact info

5.0

Excellent

TrustScore 5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(5,099)

413 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Contract cars….a delight

Contract cars made leasing a new vehicle an absolute breeze. I dealt with Jay Leigh who was really helpful and knowledgeable about the cars I was leasing. I have leased 2 off them in the past few months and couldn’t speak highly enough of the experience I had. One of the cars they were able to sort delivery to Northern Ireland and the other I went to their offices and collected. An absolute pleasure to deal with and so much cheaper than anywhere else I got prices from.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Repeat customer

Repeat customer. Contract Cars proactively get in touch with new Audi Loyalty deals as my current lease comes to an end.
Happy with service would consider them first on next lease renewal in 2 yrs time

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Had a great, speedy experience with Jay Leigh and Corey Dingle to get my new car. Contractcars was recommended to us by a work colleague and I am really grateful because it was a good deal financially and we had the car on the drive 3 weeks from first contacting the company

23 March 2026
Unprompted review
Rated 5 out of 5 stars

My new vehicle was delivered today

My new vehicle was delivered today can honestly say the whole process has been great. Myron Fernandes was the point of contact for the whole process. Answered
all queries promptly and professionally.
Ensured I was updated throughout.
Very pleased with the experience.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

A5 S line

Understood my requirements, found best replacement option, kept me updated on progress, delivered on date. All good 👍

26 March 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience working…

I had an excellent experience working with this car broker from start to finish. Ursula Fox made what is usually a stressful and time-consuming process feel smooth, straightforward, and even enjoyable.

From the very first conversation, she was friendly, professional, and genuinely interested in finding the right solution. She took the time to understand my needs, preferences.

What really stood out was their transparency and honesty. Every detail about the vehicle, and process was clearly explained, with no pressure or hidden surprises. Ursula Fox handled all the negotiations and paperwork efficiently, saving me a huge amount of time and hassle.

Communication was excellent throughout, I was kept informed at every step, and any questions I had were answered quickly and thoroughly. When it came to delivery, everything was exactly as promised, and the car was in perfect condition.

I wouldn't hesitate to recommend this broker to anyone looking for a reliable, trustworthy, and professional service. I definitely be using them again in the future!
Mr Koyes

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service as usual! Highly recommended

I had an excellent experience with Contract Cars thanks to Faye, who was absolutely fantastic from start to finish. She made the whole process of arranging my new lease car smooth, stress-free, and incredibly efficient. Communication was clear and timely throughout, and she went above and beyond to ensure everything was handled perfectly — from the initial order right through to delivery. I couldn’t be happier with the service and would highly recommend both Faye and Contract Cars to anyone looking for a hassle-free leasing experience.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Extremely Positive experience from the…

Extremely Positive experience from the sales to administration side. Both Dan Jarvis and Myron Fernandes have been transparent and patient with regards to my questions. No forced sale and kept me informed throughout. If there is any room for improvement it would be with pricing. I was quoted a price and it tipped over to next month and pricing changed- can understand this may be out of their control but would have been nice to honour original pricing. Other than this so far 5 stars. Thanks.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Leasing a car via Contract motors is easy peasy !

Everything in the full process ran smoothly because my client manager was on the ball. She made everything so easy and so there were absolutely no hiccups. Jodie along with her colleagues are a great ambassador for Contract Cars. Everything they do is customer focussed. Consequently, totally on merit I rate them 5 Star +++ !

23 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look