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Contractcars.com Reviews 

5,095
•
TrustScore 5 out of 5

5.0

Car rental service
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Review summary

Created with AI, based on recent reviews

Looking at 418 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making the entire process smooth and stress-free. The service provided is frequently described as first-class, efficient, and seamless from initial inquiry through to delivery and after-sales support. Many appreciate the exceptional customer service, noting quick responses, clear communication, and personalized care. People highlight the ease of the user experience, with processes being well-explained and straightforward. Reviewers are particularly impressed with timely updates and efficient delivery, leading many to highly recommend the company and return for multiple vehicles.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, helpful, and... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, first-class, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness,... See more

Delivery service

Users describe positive interactions with delivery service, highlighting the seamless and straightforward... See more

User experience

People report positive experiences with user experience, consistently describing the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process with contract cars throughout Went smoothly right up to the delivery . They were able to source the vehicle I wanted and in the preferred colour and spec , the lady who dealt with me... See more

Rated 5 out of 5 stars

What a fab service! Contract Cars was recommended to me by my brother and I am highly impressed with the service. My account manager is Ursula Fox and she has been an absolute star in helping me ge... See more

Rated 5 out of 5 stars

This is my 3rd Audi lease car through contract cars. The process is seamless and they are always happy to help. My account manager Myron Fernandez has kept me informed of delivery updates throughout a... See more

Rated 5 out of 5 stars

I have used Contractcars.com three times now and on each occasion their service has been first class. They found the car I wanted much cheaper than direct from Audi. The after sale service provided... See more

Company details

  1. #1 of 36 best companies in Car rental service

Written by the company

The story of how we began is a simple one. We were looking for a lease car ourselves, so we started visiting a few of the local dealers in our area. It didn’t go so well. Each one we visited was so intent on selling the cars in their range, that they didn’t even ask what we really needed, let alone take any notice of it. They just tried to sell us all the bells and whistles, for the most money, and honestly, it turned us right off. No-one wants to be pushed into getting things they don’t need and we were no different. So rather than just moaning about the experience, we decided to do something about it. Putting our money where our mouth is we created a service that cares about you and the cars you need. Instead of comparing just one of two dealers, we decided we could compare them all to give you the best selection possible to choose from. We know exactly what our customers want and need and we deliver every time. It’s this understanding that has made us the successful business we are today, because we put you first. We built Contract Cars on a new ideal – price first. You tell us your budget, we find the best car for your money and your needs. So if you can get a Mercedes lease for the price of a Mondeo – why not? There’s no hidden extras, just our down to earth transparent approach. We are Contract Cars and we are here to help.

Contact info

5.0

Excellent

TrustScore 5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

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5.0

All reviews

(5,095)

411 reviews in the last 12 months

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Rated 5 out of 5 stars

Contract Cars review

I dealt with Myron Fernandes at Contract Cars on a recent vehicle lease. I found the transaction to be clear and precise and the service offered was extremely good. Myron was very helpful and informative with great communication. Thank you again!!!

2 April 2026
Unprompted review
Rated 5 out of 5 stars

5 Star vehicle leasing company

I have been acquiring cars from contract cars for over 15 years …amazing service and value …
Myron Fernandes & Simon were very helpful with the delivery of the my new vehicle…

27 March 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend contract cars…

I would highly recommend contract cars who I have used many times over the last 10yrs . Dan Jarvis has always been there to get some good deals . Jodie Doyle has also helped with seamless delivery & other queries I have had

1 April 2026
Unprompted review
Rated 5 out of 5 stars

First class sales and delivery…

First class sales and delivery experience handled by Dan Jarvis and Myron Fernandez. Really couldn’t find any fault with contact and being kept up to date as delivery time drew nearer, with the added complication of delivery to NI.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

4th Car

4th Car - Zero hassle again. Got the deal that was advertised which was better than anything I could get elsewhere. Car was on time and exactly as ordered. Staff are all friendly. Dealt with Faye, James and Ursula.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Really pleased with the whole experience from start to finish. Communication was clear throughout and everything was handled efficiently with no hassle.

Jay Leigh was particularly helpful, always quick to respond and kept me updated at every stage. The process was straightforward and exactly what you want when ordering a new car.

Delivery went smoothly and the car was exactly as expected. Would definitely recommend and would happily use them again in the future.

16 March 2026
Unprompted review

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