Contractcars.com Reviews 

5,093
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 418 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making the entire process smooth and stress-free. The service provided is frequently described as first-class, efficient, and seamless from initial inquiry through to delivery and after-sales support. Many appreciate the exceptional customer service, noting quick responses, clear communication, and personalized care. People highlight the ease of the user experience, with processes being well-explained and straightforward. Reviewers are particularly impressed with timely updates and efficient delivery, leading many to highly recommend the company and return for multiple vehicles.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, helpful, and... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, first-class, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness,... See more

Delivery service

Users describe positive interactions with delivery service, highlighting the seamless and straightforward... See more

User experience

People report positive experiences with user experience, consistently describing the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process with contract cars throughout Went smoothly right up to the delivery . They were able to source the vehicle I wanted and in the preferred colour and spec , the lady who dealt with me... See more

Rated 5 out of 5 stars

What a fab service! Contract Cars was recommended to me by my brother and I am highly impressed with the service. My account manager is Ursula Fox and she has been an absolute star in helping me ge... See more

Rated 5 out of 5 stars

This is my 3rd Audi lease car through contract cars. The process is seamless and they are always happy to help. My account manager Myron Fernandez has kept me informed of delivery updates throughout a... See more

Rated 5 out of 5 stars

I have used Contractcars.com three times now and on each occasion their service has been first class. They found the car I wanted much cheaper than direct from Audi. The after sale service provided... See more


Company details

  1. #1 of 36 best companies in Car rental service

Written by the company

The story of how we began is a simple one. We were looking for a lease car ourselves, so we started visiting a few of the local dealers in our area. It didn’t go so well. Each one we visited was so intent on selling the cars in their range, that they didn’t even ask what we really needed, let alone take any notice of it. They just tried to sell us all the bells and whistles, for the most money, and honestly, it turned us right off. No-one wants to be pushed into getting things they don’t need and we were no different. So rather than just moaning about the experience, we decided to do something about it. Putting our money where our mouth is we created a service that cares about you and the cars you need. Instead of comparing just one of two dealers, we decided we could compare them all to give you the best selection possible to choose from. We know exactly what our customers want and need and we deliver every time. It’s this understanding that has made us the successful business we are today, because we put you first. We built Contract Cars on a new ideal – price first. You tell us your budget, we find the best car for your money and your needs. So if you can get a Mercedes lease for the price of a Mondeo – why not? There’s no hidden extras, just our down to earth transparent approach. We are Contract Cars and we are here to help.


Contact info

5.0

Excellent

TrustScore 5 out of 5

5k reviews

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Asks customers to review

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Replied to 33% of negative reviews

Typically replies within 1 week

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5.0

All reviews

(5,093)

409 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience as always with Contract Cars..

Great experience as always with Contract Cars. Everyone very friendly and helpful over the phone. Jodie Doyle was great, she helped chase up the car as quick as possible for us as soon as it arrived in the country. Very smooth process overall. The second car we've leased through Contract Cars.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Ursula Fox was very helpful

Ursula Fox was very helpful and made the process very smooth going above and beyond to get delivery for immediately i returned from holiday. Ursula responded to my queries promptly and helped me out when needed which is appreciated.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Great communication and expertise

Great communication and expertise on the lease of our new company vehicle.
Faye was fantastic in getting all the details dealt with and handled with no issue.
Would highly recommend anyone looking to get a new Vehicle.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Repeat customer

This is my third car from Contractcars.com. The communication has been brilliant from Myron Fernandes who kept me updated throughout and ensured that delivery was made perfectly on time. I find Contractcars to be highly competitive and the customer services are second to none.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

This is now my 4th car purchased…

This is now my 4th car purchased through contract cars and every journey with them has been enjoyable, relaxed and effortless. On my recent order I had to change some specifics which delayed certain aspects of the order. Thanks to Dan Jarvis and Jodie Doyle who showed immense patience and professionalism throughout my order, ensuring full customer service was achieved. Many thanks contract cars

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Second Lease with Contract Cars – Excellent Again

This is the second time I have used Contract Cars to arrange a vehicle lease, and once again the service has been excellent from start to finish.

My Account Manager, Faye Hunn, explained every stage of the process clearly, kept me updated throughout, and responded to any queries promptly and comprehensively. Nothing was ever too much trouble, and I always felt fully informed.

I would also like to give special recognition to James Glossop, who dealt with my initial enquiry. James was an absolute star. I had quite specific requirements for the vehicle I wanted, and he went above and beyond to help secure the right car. He dealt patiently with my numerous questions, was clearly very knowledgeable, and made the whole process straightforward and stress-free.

What particularly impressed me was James's honesty and transparency regarding the availability of the vehicle I was looking for. I had been in contact with another leasing company beforehand and felt they were more interested in securing the arrangement fee than providing accurate advice. In contrast, Contract Cars were open, honest and focused on helping me find the best deal and the right vehicle for my needs.

The level of professionalism, helpfulness and customer service I received was exceptional. I would have no hesitation in recommending Contract Cars and will certainly use them again in the future.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I had an excellent experience with Contract Cars from start to finish. Ursula Fox was fantastic throughout the entire process – professional, responsive, and always available to answer any questions. She made what can often be a complicated process feel simple and straightforward.

A special mention also goes to Cory Dingle, who was equally helpful and ensured everything ran smoothly. The communication was excellent throughout, and the delivery of the vehicle was exactly as promised.

The whole experience was efficient, transparent, and stress-free. I would highly recommend Contract Cars to anyone looking for a new vehicle and wouldn't hesitate to use them again in the future.

Thank you, Ursula and Cory, for the outstanding service.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

What a fab service!!

What a fab service! Contract Cars was recommended to me by my brother and I am highly impressed with the service.
My account manager is Ursula Fox and she has been an absolute star in helping me get set up with my first ever lease car. She has been really responsive and very friendly to deal with.
Highly recommend! Thankyou Ursula!

18 June 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased vehicles through Contract Cars

I recently purchased vehicles through Contracts Cars and had a fantastic experience from start to finish. The customer service was excellent throughout the process, with clear communication, professionalism, and genuine support at every stage.

A special shout-out to Myron Fernandes and Taroc Johnson, who were both incredibly attentive, responsive, and easy to deal with. They kept me informed, answered all my questions promptly, and made the whole experience smooth and stress-free.

I would highly recommend Contracts Cars to anyone looking for a reliable and customer-focused vehicle purchasing experience. Thank you to the team for making everything so straightforward.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

My experience with Contract Cars was fantastic. My advisor Faye Hunn was friendly, prompt and really clear on what to expect and what I needed to do.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

I have used Contract Cars a number of…

I have used Contract Cars a number of times now and their service on this occasion was as good as ever. They are very clear, transparent on all the details, efficient and respond to queries very swiftly. Faye Hunn (who dealt with the administration and processing of my order) was always on hand to deal with any queries and ensure everything went smoothly. Thank you!

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Smooth Experience

I have used Contract Cars for all 4 of the contract cars I have had over the last 10 years. Smooth process would 100% recommend

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Leasing an Audi Q5 with contract cars…

The process with contract cars throughout
Went smoothly right up to the delivery .
They were able to source the vehicle I
wanted and in the preferred colour and spec , the lady who dealt with me throughout the process Myron Fernandes
Was extremely helpful and professional and made the experience go smoothly
and without any hiccups.would highly recommend them .

12 June 2026
Unprompted review
Rated 2 out of 5 stars

Poor Exp

I am writing to formally raise a complaint regarding the recent acquisition of three vehicles supplied by Contract Cars.
Out of the three vehicles delivered, two have experienced significant issues, which is unacceptable and has caused direct disruption to our business operations.
Vehicle 1:
This vehicle was delivered with an engine warning light already illuminated. Despite this being a basic issue that should have been resolved prior to delivery, it has taken over three weeks for the dealership to attempt to address the fault, with no satisfactory resolution to date.
Vehicle 2:
This vehicle was scheduled for delivery on 11 June 2026. However, on the day of delivery, we were informed that the dealership could not fulfil the commitment. As of now, we are still awaiting a clear update or revised timeline from your team.
As a business, every day of delay has financial implications, including operational disruption and additional costs. These delays and issues strongly indicate a lack of proper pre-delivery checks and insufficient vetting of dealerships. Poor experience

11 June 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience working…

I had an excellent experience working with Myron. He was professional, knowledgeable, and genuinely helpful throughout the entire car-buying process. He took the time to answer all my questions, explained everything clearly, and made sure I found the right vehicle for my needs. There was no pressure, just honest advice and great customer service. I highly recommend Myron to anyone looking for a smooth and stress-free car-buying experience. Thank you for making the process so easy and enjoyable! ⭐⭐⭐⭐⭐

11 June 2026
Unprompted review

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