Converge Technology Solutions UK (Stone Technologies Ltd) Reviews 

93
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

i wanted to order a TP-link HX220 unit. Website showed in stock but thought to check as have been caught out before. I called and was told they were in stock, so i placed my order. I received confirma... See more

Company replied

Rated 5 out of 5 stars

The driver and team are very friendly, efficient and very helpful. Highly recommend them. From Birkbeck College, UoL.

Company replied

Rated 5 out of 5 stars

I've been running IT systems for 25 years now and Stone have been a great vendor through all that time. They have great prices, providing kit that "bang per buck" normally beats anyone else tendering... See more

Company replied

Rated 3 out of 5 stars

… unlikely to use again. For one, yet again dodgy tracking by DHL (their chosen courier) claiming a failed delivery attempt where non took place (we have cameras). Secondly, when I sought to query th... See more

Company details

  1. Computer & Accessories store
  2. Business and IT Consulting agency
  3. Computer Hardware Company
  4. Computer Shop

Written by the company

Converge Technology Solutions (Stone Technologies Ltd) is a leading IT recycler and provider of ICT solutions to UK Public Sector and Private Sector organizations of all sizes with the vision to make a true and lasting impact on the way IT is sold, providing a full circular procurement cycle to new and existing customers, for the good of the environment and future generations. Organisations of all sizes can purchase directly from our website, or for a more personalised service we can set you up with an account manager.


Contact info

3.0

Average

TrustScore 3 out of 5

93 reviews

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No recent history of asking for reviews

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3.0

All reviews

(93)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

good customer service from the helpdesk…

good customer service from the helpdesk and excellent service provided by the onsite engineer

22 March 2022
Unprompted review
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Reply from Converge Technology Solutions UK (Stone Technologies Ltd)

Thanks for taking the time to leave a review, your feedback is appreciated!
We are really pleased you are happy with the service provided by our helpdesk and engineers.
Have a great day and enjoy your week.

Rated 5 out of 5 stars

Great to work with

Stone are a great company to work with, they always seem to be able to get hold of kit that others struggle with. I've used them on and off in different parts of my career for 14 years.

8 March 2022
Unprompted review
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Reply from Converge Technology Solutions UK (Stone Technologies Ltd)

Thank for taking the time to leave us a review. I am really pleased you are happy with our support services. Have a great day!

Rated 5 out of 5 stars

Amazing company to work for!

Work hours are good, great working environment, team mates and managerial are all very supportive, just an Amazing company to work for!

18 February 2022
Unprompted review
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Reply from Converge Technology Solutions UK (Stone Technologies Ltd)

Thanks for taking the time to leave a review, your feedback is appreciated!
We are so pleased to read about how happy you are working at Stone Group.
Have a great day and enjoy your weekend.

Rated 5 out of 5 stars

Fantastic service

Fantastic service ! My son’s laptop got fixed and everyone who I dealt with was amazing. 100% recommend

15 December 2021
Unprompted review
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Reply from Converge Technology Solutions UK (Stone Technologies Ltd)

Thanks for taking the time to leave a review, your feedback is appreciated!
Have a great day and enjoy your week!

Rated 5 out of 5 stars

Brilliant company

Brilliant company. Higly recommend to everyone!

8 November 2021
Unprompted review
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Reply from Converge Technology Solutions UK (Stone Technologies Ltd)

Hi there,

Thanks for the taking the time to leave a review and your kind words.
Have a great day!

Rated 5 out of 5 stars

Always extremely helpful

Always extremely helpful. Swift response time and engineers always sent within a matter of days. They are always friendly and do a great job!!

27 October 2021
Unprompted review
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Reply from Converge Technology Solutions UK (Stone Technologies Ltd)

Hi there,

Thanks for taking the time to leave a review!
I am really pleased you are happy with our engineers.
Have a great day!

Rated 5 out of 5 stars

I just love the Stone support

I just love the Stone support. Always english speaking support that you don't have to jump through hoops to get a resolution. Always prompt and helpful

20 August 2021
Unprompted review
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Reply from Converge Technology Solutions UK (Stone Technologies Ltd)

Thanks for taking the time to leave a review. I am really pleased you are happy with Stone, and the service we provide. Have a great day!

Rated 5 out of 5 stars

Easy to use service

Easy to use service with a very useful app to book the appointment. Good communication throughout and a very professional service from start to finish.

Will definitely use again.

14 July 2021
Unprompted review
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Reply from Converge Technology Solutions UK (Stone Technologies Ltd)

Thanks for taking the time to leave a review. I am really please you are happy with your Stone experience, and the service we provide. Have a great day!

Rated 5 out of 5 stars

Stone Are always happy to help

Stone Are always happy to help, and the onsite support is awesome.

14 July 2021
Unprompted review
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Reply from Converge Technology Solutions UK (Stone Technologies Ltd)

Thank for taking the time to leave us a review. I am really pleased you are happy with our support services. Have a great day!

Rated 5 out of 5 stars

Give the man a medal!

As an IT Consultant I often pick up new clients. With the recent laptop frenzy I often suggest Stone as the way to go for good quality laptops with good support. For the specs they provide, the laptops are very good value and the support they provide is spot on. I suggest Stone not just for the reasons above but mainly because I know I can always count on my account manager Muzaher Poonawala who works tirelessly to tend to my very specific and demanding (at times) needs. They say it's best to go to someone you can rely on and with a history of happy clients, I know Muz is my guy!

13 July 2021
Unprompted review
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Reply from Converge Technology Solutions UK (Stone Technologies Ltd)

Many thanks for your kind review! We're delighted that you've been happy with the products, and the service you've received from us. Many thanks again for letting us know.

Rated 5 out of 5 stars

Excellent repairs on all of device…

Excellent repairs on all of device would highly recommend these guys if your facing problems

13 July 2021
Unprompted review
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Reply from Converge Technology Solutions UK (Stone Technologies Ltd)

Many thanks for your kind review! I am really please you are happy with our repair services. Many thanks again for letting us know.

Rated 5 out of 5 stars

The Stone recycling App

The Stone recycling App - Very easy to arrange collection - friendly staff -very good communication. Keeps you updated through out the whole process. The Driver - Phil Tiernan and his colleague were very professional with the pick up from the school and very quick. Got the disposal certificate emailed with all the details of the equipment. Would definitely recommend Stone Computing for recycling unwanted IT equipment.

18 June 2021
Unprompted review
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Reply from Converge Technology Solutions UK (Stone Technologies Ltd)

Many thanks for your kind review! We're delighted that you've been happy with the recycling service and the professionalism of our colleagues. Many thanks again for letting us know.

Rated 5 out of 5 stars

Very prompt and quick professional…

Very prompt and quick professional service delivered from the engineers. Complied with all COVID regulations and would recommend them aanyday.

18 June 2021
Unprompted review
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Reply from Converge Technology Solutions UK (Stone Technologies Ltd)

Many thanks for your kind review! We're delighted that you've been happy the service you've received from our engineers. Many thanks again for letting us know.

Rated 5 out of 5 stars

Lovely engineer

Engineer came with plenty of notice on the phone, was really friendly and fixed my laptop quickly. He also explained everything as he went which was reassuring and interesting to know.
He visited as restrictions were easing but still observed social distancing and safety practices.

2 June 2021
Unprompted review
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Reply from Converge Technology Solutions UK (Stone Technologies Ltd)

Many thanks for your kind review! We're delighted that you've been happy with the service you've received from us. Many thanks again for letting us know.

Rated 5 out of 5 stars

Laptops problem fixed within day

Support team answered query quickly and engineers came out next day and fixed three laptops. Very friendly and efficient and laptops back in use next day.
Thank-you

27 May 2021
Unprompted review
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Reply from Converge Technology Solutions UK (Stone Technologies Ltd)

Many thanks for your kind review! We're delighted that you've been happy with the products, and the service you've received from us. Many thanks again for letting us know.

Rated 5 out of 5 stars

Repair of laptop

Repair of laptop carried out quickly and efficiently. All covid policies upheld and clean and tidy repair. Thank you

19 May 2021
Unprompted review
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Reply from Converge Technology Solutions UK (Stone Technologies Ltd)

Thanks for taking the time to leave us some feedback. We're delighted that you've been happy with the service you've received from us. Many thanks again for letting us know.

Rated 5 out of 5 stars

Great Supplier with a great range

I've been using Stone as one of our suppliers for the past few years and I can honestly and truthfully recommend them.

Over the years I've purchased everything from desktops to laptops, from WiFi to consultancy and Stone have repeatedly delivered, on time, within budget and with high quality.

After sale support has been a very positive experience. Any faults have been rectified quickly, advice and guidance given where required and overall customer service has been extremely high.

I have and will continue to, recommend them to other colleagues.

4 May 2021
Unprompted review
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Reply from Converge Technology Solutions UK (Stone Technologies Ltd)

Hi Neil, we're really glad we have been able to meet your expectations, and appreciate your faith in us. Many thanks for letting us, and others, know your thoughts!

Rated 5 out of 5 stars

Great Value, Great Kit, Great Support

I've been running IT systems for 25 years now and Stone have been a great vendor through all that time. They have great prices, providing kit that "bang per buck" normally beats anyone else tendering by miles. Their PCs last well, we are running kit that's 8 years old with no issues and when we do rarely need an engineer the onsite NBD support is brilliant, with techs that know what they are doing and a support center that gives us all we need for self service.

29 April 2021
Unprompted review
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Reply from Converge Technology Solutions UK (Stone Technologies Ltd)

Many thanks for your kind review! We're delighted that you've been happy with the products, and the service you've received from us. Many thanks again for letting us know.

Rated 5 out of 5 stars

Amazing products

Amazing products, amazing service. Nothing is too much trouble. A very happy customer. Executive Headteacher, Suffolk.

20 April 2021
Unprompted review
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Reply from Converge Technology Solutions UK (Stone Technologies Ltd)

That's great to hear, we're so pleased to be able to support you. Many thanks for letting us know!

Rated 5 out of 5 stars

Stone go the extra mile, would recommend

Stone have always provided me with excellent customer service and competitive pricing. My account managers (Sarah/Joanne) see every project through from start to finish and are always happy to go the extra mile. Would definitely recommend.

20 April 2021
Unprompted review
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Reply from Converge Technology Solutions UK (Stone Technologies Ltd)

Hi Paul, many thanks for your kind words. I'll be sure to pass on your lovely comments to Sarah and Joanne.

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