Cooksongold Reviews 

Our experience with Cooksongold has been extremely negative. With every order, problems have arisen – delays, errors, missing products, and above all, a lack of communication and responsibility from the company.

Despite numerous complaints, the situation has not improved. Instead of solutions, we received vague responses and attempts to shift the blame onto the customer. Andrea Halford, in particular, left a very unprofessional impression – instead of addressing our concerns directly, she repeated general statements, ignored key facts, and seemed more interested in closing the issue than resolving it. She even claimed to have contacted us by phone, which never happened – this appeared as an attempt to manipulate the situation.

The company offers no compensation or improvement plan. This approach clearly shows how little they value loyal customers.

In today’s challenging market, where maintaining customer loyalty is crucial, such an attitude is unacceptable. There are other companies that know how to handle problems and treat clients with respect. Unfortunately, Cooksongold is not one of them.

My experience with the Scrap department was disappointing. Selling sterling silver for scrap was not a problem but I do not recommend bringing gold here for scrap. You will get much more for gold by selling it to a reputable jeweler. Also they melt it before you know what you will be paid so once you give it to them, it's gone, and you just wait to see what you'll be paid. Take pictures of everything you give them. Weigh your silver/gold at home and take a picture of that also (ie, the scale showing the weight of the items). When they give you a receipt for your scrap, insist that the receipt shows the weight of the silver and the weight gold (if you are leaving both) separately. If you think the final pay-out is wrong, you'll need to have good evidence of what you left with them. They claim to take photos at each step in the transaction but they don't (or else are not willing to share them). I learned a very difficult lesson in this process.

I bought the Durston ring bender for £275 6 months ago and in this time I've had 1 die break which was covered under the warranty. 2 months later another piece breaks using the exact same metals but somehow this isn't covered under the 1 year warranty and although the listing clearly states this bender can be used for metals up to 2mm according to cookson gold it shouldn't be used for hard metals over 1.5mm yet no where in the manuals or listing does it state this so they're making up nonsense in order not to honour the warranty.

I've already started gathering all of the correspondence between me and cookson gold and I'll be taking legal action over this.

Companies like this really boil my blood. The only reason I bought this overpriced bender was because of the warranty but no...it doesn't mean a thing and what a disgraceful company.

Avoid!

Update**

A representative of Durston contacted me directly after seeing my review and organised a replacement part that was sent out within 24 hours of them making contact!

Absolutely fantastic and the complete opposite to Cookson gold and their awful response.

For all Durston warranties contact Durston directly and bypass this useless company.

I have bought many many times from this company. In the start I had lots of questions and they couldn't have been more helpful. They actually helped me save money by buying wisely. The products are exactly as described and there is a huge selection to choose from, from budget items through to high end ones.

I can't understand the bad reviews of this company, I can only assume people haven't read the descriptions of the products properly. There is nothing misleading and if you have any questions regarding the items on the website the customer service is truly excellent.

I myself will definitely be continuing to use their services in the future.

LASER PENDANT CUTS are a waste of money. It is NOT....... A FINISHED PRODUCT. It says CREATE your CUSTOM JEWELRY. But they NEED TO HIGHLIGHT....in RED....that YOU NEED JEWELRY TOOLS...to ASSEMBLE and POLISH what they send out by mail.

You WILL NEED special JEWELRY TOOLS....and METAL POLISHER to polish and put things together. Took me an HOUR to put everything together just because I had all the NECESSARY TOOLS I need to CUT the CHAIN into 2 PIECES, USE MY OWN 2 JUMP RINGS from ANOTHER CHAIN, as I am a DIY HANDYMAN.

Items supplied are UNASSEMBLED and UNPOLISHED.......The laser cuts have BURR......that damages clothes. The final product has FIRE BURNT COLOUR on the SILVER metal. Silver TURNED GREEN on 2nd DAY of TOUCHING it.

Jump rings are TOO SMALL to even hold in a pinch.

You need 2 separate chains to hook the ENDS of the "NAME PENDANT". But they send you ONE... FULL CHAIN instead of 2 SLICES of chains to clasp as one.

The FEELING I GOT of their LASER CUT service is that THEY ARE ONLY INTERESTED IN SELLING METAL. They HAVE ZERO INTEREST.......IN METAL CRAFT and CUSTOMER SATISFACTION.

They are VERY DECEPTIVE and SNEAKY. CROOKSONGOLD..... SHOULD NOT CHARGE WHEN THE PRODUCT IS SENT OUT....BUT SHOULD CHARGE THE DAY WE PAY.........as CUSTOMERS. THE SPOT PRICE of the METAL SHOULD BE OF THE VERY SAME DAY.....WE BUY FROM THOSE CROOKS...and NOT WHEN THEY ARE READY....to send out. THE PAID PRICE CHANGES.....TO A DIFFERENT AMOUNT....ON YOUR PAYMENT CARD AFTER.....IT'S ALREADY PAID. SNEAKY CROOKS....

P.S. REPLY for your EMAIL.

Your CUSTOM LASER CUT service is like saying - "Order a CUSTOM SUIT ONLINE". Then you cut the cloth to length and Mail it to the customer. Then the CUSTOMER has to have their OWN sewing machine to sew the suit together, sew the buttons, sew the zipper, unnecessary STRESS and WASTE of TIME to find weblinks on how to fix diy stuff and put the whole thing together.
So WHAT IS THE POINT IN ORDERING a CUSTOM SUIT? You answer that YOURSELF. Thank you !!!

Also, when a CUSTOMER goes to sell any METAL, the DEALER PAYS the SPOT PRICE....for that DAY....and NOT....the PRICE THAT FLUCTUATES AFTER A WEEK .... What kind of dodgy shady business are you running by CHARGING CUSTOMERS EXTRA ....on their credit cards AFTER....the customer has already PAID the SPOT PRICE FOR THAT DAY of PURCHASE?
Would you do that yourself when shopping personally, when you go to buy jewelry from any jewelry store?

I placed an order over the phone .The help I received was from a lady called Karen (Brilliant service . Excellent knowledge of products .) Order took a few minutes and a day later I received my order very impressive indeed.I intend to use this company a lot more .Karen is a true asset to your company.I hope you read this comment and let her know how valued she is .Thanks Karen.

Customer service are really unhelpful. Everythings an issue they can never just resolve things when theres a problem. Website glitchy and doesnt apply discounts. Good value when theres a sale and swift delivery but dont expect issues to be resolved.

Have got most of my jewellery tools and findings from CooksOnGold and everything has worked perfectly. All the tools and equipment I have received has been of a good quality and has worked as expected and their precious metals have all been of the same perfect quality.

Had some issues with the website and payments however this seems to have been resolved. Would highly recommend this company for tools, findings, and solder. Will continue to use.

Decided to go back into jewellery making after a very long break. Ordered over 100 separate items from the Goldsmith's bench to drill bits. Every thing has been posted super fast and even sent items when I requested to ensure i was in for delivery. Customer service has been excellent. Communication has been excellent. I can't fault them. They will be my future go to for jewellery making supplies. recommended of course!

Glitch in website for online sale. PayPal transaction pending but item still in basket and not completing the sale. Contacted them and they will look into it within 48 hours. Can't close transaction with PayPal till its gone through. I need this item like yesterday, will never use this company again!

I've been using Cooksongold for a number of years now and generally they are on the ball when it comes to fulfilling orders. However, I recently returned items they sent me in error, items with a decent retail value, and did not even receive the courtesy of an acknowledgement or thank you. It doesn't make me inclined to return any more "errors" should they occur in the future.

I found this company very pleasant and professional.....very easy to contact for advice with no lengthy waiting times on the phone....infact the 2 times I phoned I was speaking to someone within a minute.....very helpful and plight....lighting shipping and nicley packaged...Great service all-round and the customer care was excellent.....AAAAA+......would highly recommend and I will definitely be useing again

Excellent Service...we had one minor hitch which Cooksons dealt with both quickly and efficiently.

We would recommend them to anyone!

I ordered Crown coin boxes and received them the next day, they were exactly what I wanted.
Excellent service!

Royal Mail lost the order. They sent the order the next morning so no time lost.

I’ve always had 5* service from Cooksongold. Staff are always wonderful when there are any issues (on the rare occasion) and I’m amazed at how quickly they can dispatch orders! I can appreciate honest feedback as it’s essential to running a business, but as a business owner myself, I know for a fact that people will more likely leave a bad review than a good one. Many new potential customers rely on these reviews before ordering so here’s my good, honest review as a regular customer. And thank you for the hard work in getting our orders to us ASAP!

This company advertise they had 22k yellow gold grains in stock when in fact they didn’t . It took them 7 days for them to advise problem from their supplier so delivery date not confirmed . That’s feeble my contact was with them their website clearly stated in stock . Indeed I checked this evening and they have in stock . Make you pay for something they don’t have just using the cash to bank roll themselves . Thank you crook son gold for being so up front .

I was sent incorrect products for which I incurred customs charges. They said they couldn’t send me the correct products without an invoice so I had to reorder the products for which I had yet another customs bill. I had only requested refund of VAT and shipping costs. They won’t refund VAT and have asked me to follow it up with DHL who issued the customs bill. I’m getting the run around for their mistake. Extremely poor service! A paypal dispute will be my last resort as I was hoping they’d do the right thing after lengthy email exchanges with Juliette at customer services.

I ordered gold on order no 103098458 on 13th April.
Order was processed and confirmation sent from them.
Why would you process orders when it's not available.
I've given 1 star as it doesn't do -1.
Bad trading etequate ide say.
Never will trade with these ever again.

5* service when ordering online.

Placed my order at 2pm yesterday, package arrived at 10am today. Can’t fault their service in any way, everything was beautifully packed and reasonably priced. Excellent!