Cool 365 Ltd Reviews 

90
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and engineers for their professionalism, friendliness, and efficiency, often noting their knowledge and helpful approach. Many people highlight the exceptional service, including timely arrivals, neat work, and thorough installations that leave properties clean and tidy. Reviewers also appreciate the excellent communication throughout the process, with staff providing clear explanations and making customers feel comfortable. Consumers consistently report a fantastic and stress-free experience, praising the company's reliability and commitment to customer satisfaction. The overall sentiment indicates a highly positive impression, with many recommending the business for its high standards and attentive service.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, consistently highlighting the professionalism, efficiency, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing satisfaction with the help... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr Syd Smith , Mr Oliver Payne , Tyler And the Whole team of Cool 365 went above and beyond in their consultation, communication and superb Works , This Company is 100percent Reliable ,trustw... See more

Rated 5 out of 5 stars

Installation team arrived on time and got to work straight away. They worked non stop getting the infrastructure sorted and then the unit installation. Day 1 (a Saturday) they worked to gone 6pm. Arr... See more

Rated 5 out of 5 stars

Daniel and Jack were outstanding. They were professional, kind, and efficient from start to finish. They explained everything clearly, worked neatly, and made sure everything was running perfectly bef... See more

Rated 5 out of 5 stars

One of our air conditioning units was hardly cooling. I suspected a loss of refrigerant, but am no expert. I contacted our original installers but was really unimpressed by their attitude and a frankl... See more


Company details

  1. Air Conditioning Contractor
  2. Air conditioning repair shop
  3. Air conditioning store
  4. Air conditioning system supplier

Written by the company

Design, Supply, Installation, Service & Maintenance of Air Conditioning & Ventilation


Contact info

4.8

Excellent

TrustScore 5 out of 5

90 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(90)

39 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Daniel P! Legend!

Daniel is a hard working chap! And a well respected man seeing him work and service my A/C was a pleasure came in and done everything by the book which is much appreciated and can’t wait to have him back for the next one 🙌🏻

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Daniel AC service

Daniel came and serviced my air con. So helpful, lovely results and air conditioner ran so much better! Thank you Daniel and thank you Cool365

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Professional and Helpful

Great service from Cool365. Daniel came around and connected my air conditioning to the WiFi, even though it was very tricky. He persevered and got everything working perfectly in the end. Friendly, professional, and very helpful. Highly recommend!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Annual Service

Daniel recently completed my annual service. He was polite, prompt and professional and takes time to engage authentically with his customers. Great pricing and a company I know I can trust.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Five Stars!

⭐⭐⭐⭐⭐ Five Stars!

We recently had an air conditioning system installed by Cool365 and couldn’t be happier with the experience. From start to finish, everything was super smooth and incredibly efficient.

Shane was fantastic — he provided loads of helpful information during the initial survey, answered all of our questions before installation, and made sure we felt completely comfortable with everything. His communication throughout was excellent.

When the team came to install the system, they were friendly, professional, and worked very quickly. They kept everything clean and tidy, and the whole process went exactly as promised.

A really great group of guys who made the entire experience easy and stress-free. Highly recommend!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Great apprentice

Just want to shout out the young apprentice Charlie. He was really professional and eager to learn from his senior. Got the work done quick and efficient.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

AC servicing for school

Thoroughly impressed with the service we received. Daniel our engineer was great! All AC units serviced at our School with no fuss. Really good communication from the start - would highly recommend and we will be using Cool365 going forward

13 February 2026
Unprompted review
Rated 5 out of 5 stars

I recently had a new air conditioning…

I recently had a new air conditioning system installed by Cool 365, and the entire experience was fantastic from start to finish. The team was professional, efficient, and friendly throughout the whole process.
I want to give a special mention to Neil from customer service, who was incredibly helpful in answering all my questions.
The installation team was quick and did a thorough job. They ensured everything was working perfectly before they left and even cleaned up after themselves, which I really appreciated.
I’m so pleased with the service and quality of the air conditioning unit. I also feel reassured knowing that Cool 365 offers solid warranty and maintenance plans for peace of mind.
Highly recommend Cool 365 for anyone looking for air conditioning services. Great prices, excellent customer service, and top-notch installation!

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Service from start to finish

I used Cool 365 Limited for a residential air conditioning service and honestly couldn’t fault them.

From the start, the communication was spot on. Really responsive, really clear, and booking was super easy and slick. Everything was explained upfront, including exactly what would be done and the costs involved. Pricing was very competitive and the whole process genuinely filled me with confidence.

Daniel, the engineer, was excellent. He arrived bang on time, worked very neatly, and took the time to clearly explain what he was doing and why. Daniel was knowledgeable, friendly, and genuinely helpful — you could tell straight away that he knew his stuff and cared about doing the job properly. Having Daniel there made a big difference; I felt completely confident the work was being carried out to a great standard.

Overall, a very professional service from Cool 365 Limited, made even better by Daniel’s approach and attitude. Can’t recommend them (and Daniel!) highly enough and would happily use them again.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Daniel and Jack were outstanding

Daniel and Jack were outstanding. They were professional, kind, and efficient from start to finish. They explained everything clearly, worked neatly, and made sure everything was running perfectly before leaving. Excellent service!! highly recommend them.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Residential air-conditioning install

I recently had air conditioning installed in my home and was very impressed with the service. The team was highly professional from start to finish. Before providing a quote, they visited the property, took detailed photos, and suggested thoughtful solutions that balanced effectiveness, cost, and compliance.

Once the details and quote were agreed, the installation was carried out swiftly and in an organised manner, with minimal disruption or damage to the property. They thoroughly tested the system to ensure everything worked perfectly. The work was done while I was away on holiday, and I was confident leaving the job in their hands; my trust was well placed.

Overall, they were very responsive, attentive, and delivered a high-quality service at a very reasonable price compared to other companies I contacted. I would definitely recommend them.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Installation team arrived on time and…

Installation team arrived on time and got to work straight away. They worked non stop getting the infrastructure sorted and then the unit installation. Day 1 (a Saturday) they worked to gone 6pm. Arrived early Sunday to complete. All work done by 4pm. They cleaned up. Demonstrated the units.
They were very pleasant and worked through an electrical problem that arose. Would highly recommend.

2 August 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look