Cool 365 Ltd Reviews 

90
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and engineers for their professionalism, friendliness, and efficiency, often noting their knowledge and helpful approach. Many people highlight the exceptional service, including timely arrivals, neat work, and thorough installations that leave properties clean and tidy. Reviewers also appreciate the excellent communication throughout the process, with staff providing clear explanations and making customers feel comfortable. Consumers consistently report a fantastic and stress-free experience, praising the company's reliability and commitment to customer satisfaction. The overall sentiment indicates a highly positive impression, with many recommending the business for its high standards and attentive service.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, consistently highlighting the professionalism, efficiency, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing satisfaction with the help... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr Syd Smith , Mr Oliver Payne , Tyler And the Whole team of Cool 365 went above and beyond in their consultation, communication and superb Works , This Company is 100percent Reliable ,trustw... See more

Rated 5 out of 5 stars

Installation team arrived on time and got to work straight away. They worked non stop getting the infrastructure sorted and then the unit installation. Day 1 (a Saturday) they worked to gone 6pm. Arr... See more

Rated 5 out of 5 stars

Daniel and Jack were outstanding. They were professional, kind, and efficient from start to finish. They explained everything clearly, worked neatly, and made sure everything was running perfectly bef... See more

Rated 5 out of 5 stars

One of our air conditioning units was hardly cooling. I suspected a loss of refrigerant, but am no expert. I contacted our original installers but was really unimpressed by their attitude and a frankl... See more


Company details

  1. Air Conditioning Contractor
  2. Air conditioning repair shop
  3. Air conditioning store
  4. Air conditioning system supplier

Written by the company

Design, Supply, Installation, Service & Maintenance of Air Conditioning & Ventilation


Contact info

4.8

Excellent

TrustScore 5 out of 5

90 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(90)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cool365 are great

Cool365 are great! We decided to use this company to see how it would go to see if they could sort some ongoing issues with our aircon units - they completed this in two days and the cost was lower than our usual supplier which is a bonus!

Very happy we used them and will carry on working with them this year for sure!

GIA Surveyors LTD

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company

Everyone who visited was really Friendly and helpful all jobs were completed in full with everything that had been completed explained. Also was a great cost and all staff was amazing couldn't recommend them enough.

19 November 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic experience, will use again!

From the initial enquiry via a trade directory website, to liaising with the office to get the job booked in, to the tradesperson who carried out the work - every point of contact was professional, polite, efficient, thorough, and exemplary. As a Facilities Manager, I wish all companies were this fantastic!

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Kay chhokar

Great engineer who done the instalation very professional no hassle of moving furniture specially the bed rooms no dust
The work is very neat and tidy no loose cables showing all covered
my brother had his house done last summer and I was impressed by instalation and no question asked very reliable company engineers very experienced

9 September 2024
Unprompted review
Rated 5 out of 5 stars

We were let down by another company who…

We were let down by another company who had only done half the job and done that badly. We are so glad that they took the job over and finished it on time and professionally. Cant thank you enough.

6 September 2024
Unprompted review
Rated 5 out of 5 stars

Tommy - Brenwards

Very prompt and efficient delivery of works and reports! Always helping us out especially with quick turnarounds! Much appreciated as always!

20 September 2024
Unprompted review
Rated 5 out of 5 stars

Honest, efficient and good value

We used Cool 365 as a 2nd opinion to another well known provider who told us that a major AC part failed and will cost us thousands in part and work costs. Cool 365 fixed it within 2 hours without need for new parts for a fraction of what the first provider quoted. Very fast, efficient and pleasant experience. Highly recommended!

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Great team

Great team, super professional and tidy finish, really pleased. Would recommend.

8 August 2024
Unprompted review
Rated 5 out of 5 stars

Trustworthy and reliable service

Syd was quick to help me book an appointment to have my all-in-one AC fitted.

Samir arrived and did a brilliant job. The AC was fitted in the loft room, requiring two large holes to be drilled on an exterior wall. The room was sectioned to avoid the spread of dust. The place was left clean and tidy.

I recommend Cool 365 to anyone looking to fit an AC unit. Friendly and professional.

18 July 2024
Unprompted review
Rated 5 out of 5 stars

5* would recommend

Syd & team were great, really helpful throughout the process. Would recommend to anyone looking to cool down their property, it's been a godsend in this heat. Thanks, Joe & Lauren

1 April 2024
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, proactive and communicative. Very nice to have around. Thanks for your time.

29 May 2024
Unprompted review

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