Cool 365 Ltd Reviews 

90
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and engineers for their professionalism, friendliness, and efficiency, often noting their knowledge and helpful approach. Many people highlight the exceptional service, including timely arrivals, neat work, and thorough installations that leave properties clean and tidy. Reviewers also appreciate the excellent communication throughout the process, with staff providing clear explanations and making customers feel comfortable. Consumers consistently report a fantastic and stress-free experience, praising the company's reliability and commitment to customer satisfaction. The overall sentiment indicates a highly positive impression, with many recommending the business for its high standards and attentive service.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, consistently highlighting the professionalism, efficiency, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing satisfaction with the help... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr Syd Smith , Mr Oliver Payne , Tyler And the Whole team of Cool 365 went above and beyond in their consultation, communication and superb Works , This Company is 100percent Reliable ,trustw... See more

Rated 5 out of 5 stars

Installation team arrived on time and got to work straight away. They worked non stop getting the infrastructure sorted and then the unit installation. Day 1 (a Saturday) they worked to gone 6pm. Arr... See more

Rated 5 out of 5 stars

Daniel and Jack were outstanding. They were professional, kind, and efficient from start to finish. They explained everything clearly, worked neatly, and made sure everything was running perfectly bef... See more

Rated 5 out of 5 stars

One of our air conditioning units was hardly cooling. I suspected a loss of refrigerant, but am no expert. I contacted our original installers but was really unimpressed by their attitude and a frankl... See more


Company details

  1. Air Conditioning Contractor
  2. Air conditioning repair shop
  3. Air conditioning store
  4. Air conditioning system supplier

Written by the company

Design, Supply, Installation, Service & Maintenance of Air Conditioning & Ventilation


Contact info

4.8

Excellent

TrustScore 5 out of 5

90 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(90)

39 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Needed our A/C units to be serviced

Needed our A/C units to be serviced, happened to meet Syd and he was very helpful. The servicing took place quite promptly after. The technician was lovely, professional, polite and respectful. Would recommend them without hesitation

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service Every Time!

I've used this company several times now — both for my home and on various commercial projects — and I honestly wouldn't go anywhere else. They’ve consistently delivered top-quality work and have become my go-to supplier for all things air conditioning.

The team is reliable, professional, and an absolute pleasure to work with. Every job, big or small, is handled with care and attention to detail. Their customer service is spot-on, and they always go the extra mile to ensure everything runs smoothly.

I’ve recommended them to friends, family, and colleagues, and I’ll continue to do so without hesitation. If you’re looking for a trustworthy, skilled, and friendly team of air con installers, look no further. Highly recommended!

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Best company for ac!

Best company we have every used for any type of building works. We had air con fitted in our open plan area and our bed room, The install standards are so high.
We are are very impressed by Perry he is a very experienced engineer and very fast. Me and my partner have high standards and Perry has done amazing job and b showed us how he did all the work and how the systems work. We will always use this company!!

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Freindly fast install

Freindly fast install, cleared up exceptionaly well and kept us in the loop as to where they were and what was happening at all times. I would absolutely recommend them going forwards.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Cool365 installed aircon for me and the process was seamless. Competitive quote from Syd, pleasant and efficient installation by Perry and Dan who installed quickly and cleanly and good office back up staff.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Office staff were helpful and efficient during my initial inquiry, the engineer was prompt and professional. Will be using again!

18 April 2025
Unprompted review
Rated 5 out of 5 stars

Gas Leak on Air Con Unit Repair

We needed a gas leak to be repaired from one of our outside air conditioning units at a commercial property. Brooke McNair was always very helpful, responded to all emails and calls very swiftly, and very friendly. Shane (engineer) arrived on time and fixed the issue quickly. The whole Cool365 team were very helpful and I would definitely recommend them for cost-efficiency, professionalism, experience and friendliness.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Very good communications

Very good communications. Shane arrived super on time, very friendly and efficient. All round great customer service. Thank you Cool365!

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

I had a great experience with Cool 365. The office staff was welcoming and quick to assist with my AC issue, making scheduling easy. The engineer who came out was punctual, thorough, and did a fantastic job. It's refreshing to see such attentive service. I highly recommend them!

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Service

I recently had Cool365 install a new air conditioning system in my home, and I couldn’t be more pleased with the experience. From start to finish, the entire process was seamless. Their customer service team was attentive and thorough, helping me choose the right unit for my needs and providing a clear, fair estimate.

Dan and Tyler The Engineers who attended was prompt, professional, and respectful of my home. They worked efficiently and took the time to explain the system’s features, ensuring I was comfortable with everything before they left. The new AC is running flawlessly, and the difference in temperature control and energy efficiency has been noticeable right away.

What really sets Cool365 apart is their follow-up service. They provided useful tips on maintaining the system and even offered a convenient maintenance plan to keep everything running smoothly long-term.

If you’re looking for reliable air conditioning service, Cool365 is the way to go. They’re professional, affordable, and truly care about customer satisfaction. Highly recommended!

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Good service and trustworthy

Cool 365 were very quick to respond to my initial inquiry and I was able to speak with the engineer before he arrived to speed up the process on arrival. The engineer, Shane, was great. Despite not being able to resolve the issue in the first visit (through not fault of his own), he was clearly knowledgable and offered several options to resolve the issue with my air conditioning problem.

10 February 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look