I have been using this online shop occasionally for over 10 years. Most of the time it went smoothly. One time there was a big issue with my order and though I had to call twice to the customer servic... See more
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My last order dated 23/06/2026 was split into 3 parts for delivery by bpost. Two parts were delivered right on time but the third one remains still "in preparation" status, as at 26/06, according to b... See more
I think Coolblue stands out as the smoothest online ordering. This is my perception and ok, I might not be the biggest online shopper but at Coolblue you have: the intuitiveness of the website, all-yo... See more
The Coolblue order went exactly as it was promised, even to the point of readjusting the delivery time to within one hour. I received what I had ordered in perfect condition and on time. The notificat... See more
Company details
Written by the company
Coolblue is het meest klantgerichte bedrijf van Nederland, België en Duitsland. We hebben een eigen infrastructuur met eigen klantenservice, eigen bezorging, eigen installatie én eigen fysieke winkels.
Contact info
Belgium
- www.coolblue.be
4.1
Great
75k reviews
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My last order dated 23/06/2026 was…
My last order dated 23/06/2026 was split into 3 parts for delivery by bpost. Two parts were delivered right on time but the third one remains still "in preparation" status, as at 26/06, according to bpost track and trace. No new date scheduled for delivery, just a robot repeating what everyone can read on the bpost website. The big black hole between Coolblue and the delivery partner ... Where is the missing pack ? Regards.
26 June 2026
Air conditioner not delivered on agreed date
Air conditioner delivery date booked a week ago, now on the day of delivery they tell me it's postponed, and when I called they don't know how long it will take. Coolblue are more expensive than other stores but I often used them because I could trust them to be reliable. It seems that is no longer the case so I'll be going to Amazon for future purchases. A shame to see this decline.
25 June 2026
Unprompted review
Coolblue left us out in the cold
Coolblue? More like Hotblue.
Ordered an air conditioner on June 1st. It's now June 23rd and still nothing has been delivered. The delivery has been postponed four (!) times by now. From a company that literally has cool in its name, I expected at least a little bit of cooling — but the only thing cool around here is the logo.
I ordered this AC so my son could study in a cool room during his exams. Instead, he's sweating his way through the material while the thermometer goes through the roof. The only cold thing I'm getting from Coolblue is another cold shower every time they cancel again.
So you're literally leaving me out in the cold — except it's 35°C outside. My enthusiasm, on the other hand, has completely cooled off.
You did manage to deliver one thing, though: a heatwave of frustration.
23 June 2026
Unprompted review
The item I order had the best price on…
The item I order had the best price on the market, creating an account was verry easy and the delivery was smooth.
21 June 2026
May use AI-assist with repliesRead more
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I bought two large fans for delivery on…
I bought two large fans for delivery on Sunday and waited in all day. The promised delivery dates are a lie - Coolblue outsources to Bpost who are lazy and can’t be bothered to stick to a schedule. Now two very heavy parcels will arrive when I’m at work and be sent to a pick up point. I have no way of collecting them as they are too heavy. Do not trust this company.
21 June 2026
Unprompted review
Reply from Coolblue
Hi Laura,
We are very sorry to hear that your delivery went wrong and that you waited all Sunday for nothing. We completely understand how frustrating this is, especially since these heavy packages are now headed to a pick-up point that you cannot easily reach.
If there is anything we can still do to help you find a better solution for these parcels, please email us at geenglimlach@coolblue.nl. We would like to look into this for you.
Kind regards,
Coolblue
The staff in Brugge are excellent
The staff in Brugge are excellent, very friendly people. I also liked how quickly I could collect My new goodies.
Thanks Coolblue.
8 June 2026
Incredibly easy and reliable.
Incredibly easy and reliable.
Got the computer the next morning!!
29 May 2026
Not delivered the next day
The item was not delivered next day as promised but it was handed over to Bpost.
22 May 2026
good servic and quality
18 May 2026
Never will i ever buy at Coolblue…
Never will i ever buy at Coolblue again. Philips PureProtect Mini 900 Series AC0951/13 was prices at 159 EUR. When I call them I asked that in media markt they were at one 149 the answer was, we can not lower the price... So I purchased elsewhere. Today I see they are prized at 149 EUR. I don't know how they work in coolblue but it is insane !!
5 May 2026
Unprompted review
Reply from Coolblue
Hi Nikolas,
Thank you for sharing your experience. We’re sorry to hear that this has been so frustrating for you.
We do not compare our prices with competitors. Our prices can vary based on market conditions, promotions, and stock availability.
However, at Coolblue, if you purchase a product from us and the price drops within 30 days after your purchase, you are entitled to the price difference in the form of store credit. This way, you don’t miss out when our own price decreases afterwards.
If you have any further questions about this, feel free to contact us at any time, we’ll be happy to help you further.
Kind regards,
Coolblue
Professionele assistentie in winkel…
Professionele assistentie in winkel Blauwe Toren Brugge. Perfecte en on time levering in ophaalpunt
21 April 2026
Unprompted review
Order not received
I just arrived from a trip and discovered that my purchase from April 18th has not been delivered. When I checked the tracking on Bpost, it appears that it is “in transit”…
17 April 2026
Unprompted review
Reply from Coolblue
Hello,
What a pity that your package has not been delivered yet. We understand that you want to receive it quickly.
Unfortunately, we have not received any information about your order. Please contact us so we can look into this further.
Kind regards, Coolblue
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