Coolblue Reviews 

The Coolblue store got my package overnight and the service was quick. But the iPhone 15 I ordered is a terrible phone, whose functions just dont work and it battery drains the full battery by just laying down for a day. So I will definitely be returning it next week after my work vacation.

I was very happy with the help and advice I recieved.

Prima geholpen in de winkel in Leiden op de Breestraat: laptop + draadloze muis + office pakket.

Everything was perfect

Good service, good price

I was given a specialist phone number by the company’s AI support agent and called it for assistance. I waited on hold for around 25 minutes before someone finally answered.

As soon as I started speaking English, after literally saying just a word, the person disconnected the call. There was no explanation, no attempt to communicate, and no opportunity for me to explain why I was calling.

After waiting 25 minutes to speak to someone, having the call ended like this was extremely frustrating and completely unacceptable customer service.

Horrible! Just horrible! Order somewhere else.

I called to confirm my delivery details they instead canceled my delivery and refused to give me my original time slot back. I asked to speak to the supervisor but no time for the customer. Zero help. Just "Sorry! Too Bad!" The issue was never resolved and I had to wait 3 extra days for delivery.

Then came the actual delivery. I paid for an installation of my item (washing machine). Didn't install it properly. I had to wait and entire week from the day of the delivery/installation for someone to comeback and fix it.

All in all it was like a 2 week ordeal to get what I needed and have it work.

the most expensive scammer ive ever dealt with. stay away

Picked up my switch2 in Zuidas. The people works in that area are so nice. I would recommend that place

Very reliable service and relatively good prices.

Part of the order did not arrive.

Fast delivery, useful product information sent straight to my email before I even needed to ask.

Everything you can imagine went wrong. We needed a new fridge, ordered it on a Saturday and paid extra for specific delivery time and installation on Tuesday 28 July. Tuesday we received notification of delivery time and a call that they were on their way. Nothing, called the number that had called me, no answer. Tried again, the person on the delivery van told me they had come by and knocked on the door and I had not opened. I had literally been sitting by the window overlooking parking lot so knew it was not true. Delivery person got rude and told me if I wanted it that day I could go pick it up myself, and he had picture of my front door. Call to customer service, waited forever on hold, was told picture was not clear but that they were very busy on Wednesday so they could not deliver then. Daughter called again in the evening as service was unsatisfactory, they told her they had been to the wrong house. New appointment made for Friday, 31 July. Same story, call to customer service, they said it was marked as manko, meaning not received by delivery van. Nobody informed me of this so again I wasted valuable time for nothing. And on top of it they told me now I had to reorder and would be reimbursed for the amount of original order minus delivery (30 euro). Checking bank account we saw that refund had been made on Tuesday when it was supposed to be delivered. Not sure what game this is but am not amused at all. Needless to say I will not buy here again.

Fast delivery, supportive staff. I had to leave the monitor at the store and come back the day after, as it was bigger than I imagined to bring home, and the staff was finding alternatives that could help me.

Very Easy to order as a company.

Generally, I can always find what I am looking for and get it delivered next day. I wish there were more options to send items via carriers such as DHL or DPD. I can guarantee that if I send something to a friend in Eindhoven, PostNL will miss deadlines, overpromise and try to deliver when she is away. Coolblue is always more expensive, but fast delivery has a price. Had a poor experience with a busted wd hard drive. I brought it in for examination but the only option ever offered was replacement.

Upselling attempts are getting more and more annoying. I like they have physical stores. What's significantly less great is to have a Norton bloatware product be included, with annoying notifications after purchase about it. To have the site try to give a bunch of upsells. Only to go and pick up the product in the physical store and have the employee try to upsell you again.

I became more accepting of the somewhat high prices coolblue often charges, because the service was great. But they are becoming more like every other electronics reseller, at which point I might as well start discriminating on price alone again.

Costumer service is all about young kids being nice and not competent enough to problem solve. We tried and finalized a long term rental of washing machine and dryer that ended up never being delivered despite us waiting all day for delivery, after complaining directly at the shop to aanager that hardly speaks English (no contact number to refer to and almost had my car towed because I waited an hour for a response) they rescheduled delivery for today but received a refund of my money. Now what? I must baldy review this shop

Bought a refrigerator, it arrived damaged, they changed it within a day. No unnecessary questions asked. Also reimbursed the moving lift costs as they should. I also recently experienced the customer service pain of buying the appliances directly from the producer. Coolblue's service is amazing in comparison.