Coolblue Reviews 

Fast delivery, good price, solid filtering options, nice UX

Got my birthday gift, it is noting crazy but it shows the customer-relations care they have. I also love the smile I receive when I visit any of their shops.

a really cool retailer :)

Coolblue is great but the product they sold was not. Why would you sell a fan without a power cord? It’s an incomplete product. Very silly. The return was quite easy and straightforward anyways.

I ordered a monitor to a location near my apartment. On the delivery day they said that it needs my signature so it could not be delivered there. Instead, they sent it to a place that is quite far, specially for carrying a large box. I tried to switch it but there is no place where it can be done. I decided to cancel the purchase, but in order to do that I needed to return the product, that I did not receive. I tried to solve it with their customer support. They do not have chat support (besides a useless bot), so I my only alternative was to CALL them, like cave people used to do. After some time finding in my phone where is the phone app, I called them. Waiting time is 20-25 minutes. Kids, always remember, never buy from a website that do not have customer support via chat.

The order was very quick to arrive and it couldn't be quicker from anyone.

They sent my expensive laptop via DHL. Instead of having next day delivery, I had “next week” delivery. Courier did not attempt to deliver my laptop, but marked as delivered anyway. I had to contact customer service (they are good though) and I was supposed to get my package on Monday, but since I’m not home 24/7 and I couldn’t choose next delivery date or even a time, DHL sent my laptop to pick up point , in different city! If you want to order something from coolblue, choose a pick up at their store. I don’t know for what they have their own couriers if they don’t use them.

Friendly installers, professional

The reason not 5* is because of back office chaos with delivery date changes

The price went up 4 euros overnight. Sheer profiteering. If l hadn’t got a voucher you’d have been last on my list. Totally not impressed

So far always lived up to expectations, thank you.

I ordered a toothbrush attachment. Apparently the order was shipped but I never received anything. I was never able to speak to customer service on the phone. Never Cool Blue again.

What should have been a simple warranty claim turned into a frustrating and time-consuming experience.

I bought a two-pack of Philips Sonicare toothbrushes, and only one of them developed a fault. Instead of allowing me to return just the defective toothbrush to see if they could repair it, I was told I had to send back the entire pack, including the perfectly working toothbrush. That policy seems unreasonable and creates unnecessary inconvenience for customers.

Trying to arrange the return took the best part of a morning. I had to send two emails, use the online chat twice (the first chat was disconnected before the issue was resolved), and I also tried calling customer service twice. On both occasions, the estimated wait time was over 25 minutes, so I gave up.

In the end, I contacted Philips directly. Their customer service couldn't have been more different; they dispatched a replacement toothbrush within 48 hours with no unnecessary hassle. That experience was vastly better than Coolblue's and, in my view, completely undermines the value of paying extra for Coolblue's extended warranty.

Based on this experience, I won't be purchasing Coolblue's extended warranty protection again, and I'm now much less likely to buy from them in the future. If anything, I think the CEO of Coolblue could learn a thing or two from the CEO of Philips about how customer service should work.

I placed an order for a set of tools. It was not sent for a long time, so a week later I contacted support. It turned out that the product had already been sold the moment I placed the order and paid for it. And no one informed me about it for a week until I contacted them myself and of course they did not want to give me any compensation or discount. I am very disappointed

Offered a pair of headphones for repair under warranty. They are foldable, over ear Sony XM4 headphones, and the hinge is a well known point of failure under normal use conditions. It is an established manufacturing weakness from Sony. Although the headphones are in perfect shape, and they failed when I was not even wearing them, they claim that it was user damage that caused it and ask for an exorbitant amount of money for their return. I only sent them as I was sure they would repair them under warranty, as this repair would cost around ~20EUR with Alibaba parts. Now an otherwise perfect pair is held hostage by a 65EUR return fee or an exorbitant 170EUR repair cost. I could just get the XM5 for that money at some other shops.

Despicable customer service, would never buy from them again.

I purchased a laptop for 2200 euro. I am informed 2 days later that it's actually out of stock and they refuse to send one from a store to me. The laptop comes back in stock 3 weeks later and they refuse to honor the price that I paid when it was out of stock. In fact, the price went up 800 euros! They offered me 200 off but that's still 600 more than I paid.... If I didn't know better I'd think I was getting scammed!

I have no idea how this company can pride itself on it's service when this is how they operate.

Everytime I order via Coolblue you fail the next day delivery. If you can't keep your promises just don't show the next day delivery

5 Star service

Great experience to choose when you want to have it delivered. Quick and easy to order!