A very good place to park - I have been using them for years. Excelent regular bus service into Gatwick and swift check-in both to depost and pick up keys. A recebt mix-up when I booked the wrong vehi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Had another good visit to Cophall Farm - service as excellent as normal with really friendly staff. On my return bus was there within 15 mins of calling. When using Gatwick i would not use anyone else... See more
Company replied
Honestly could not fault this service. From start to finish, it was the most stressful free experience and very reasonably priced. As soon as we arrived, we hopped on the bus and on our return from th... See more
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Really helpful staff, friendly, and supportive, the service is really helpful and easy to use and they give you all the information you need and if anything should change a direct contact number or em... See more
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Company details
Written by the company
Cophall Parking Gatwick has over 30 years of experience providing Park and Ride services for Gatwick Airport. With our close proximity to the airport and our frequent bus transfers, Cophall Parking is the regarded by many as the most convenient Park and Ride service at Gatwick. Our 2000 space Car Park bears the prestigious Park Mark Award and is police checked for safety and security.
Contact info
Cophall Park & Ride, Effingham Road, , RH10 3HZ, Copthorne, United Kingdom
- 01342 712779
- reservations@cophallparking.co.uk
- www.cophallparkinggatwick.co.uk
4.6
Excellent
3k reviews
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Reply from Cophall Park & Ride Gatwick
Thank you for your positive feedback!
Cophall Park & Ride Gatwick
Good enough to use regularly
We know what to do. Used them many times. Definitely not as good as they used to be. No help anymore - down to you.
30 June 2026
Reply from Cophall Park & Ride Gatwick
We appreciate your continued loyalty and feedback. We are sorry to hear your recent experiences haven't met past expectations. We are always working to improve.
Cophall Park & Ride Gatwick
Good well organised operation
Good well organised operation, drop off and collection easy enough and buses to/from airport regular. Staff friendly.
30 June 2026
Reply from Cophall Park & Ride Gatwick
We're happy to hear that you found our operation well-organized and that drop-off and collection were easy. We appreciate your feedback regarding the regular buses and friendly staff!
Cophall Park & Ride Gatwick
A well oiled efficient service
A well oiled efficient service. Have used multiple times and will use again.
23 June 2026
Reply from Cophall Park & Ride Gatwick
We are so pleased to hear that our service has consistently met your expectations. We truly appreciate your continued support and kind words.
Cophall Park & Ride Gatwick
Excellent
Excellent. No issues at all. I will be using them again in the future. Very happy. Very easy and stress free process.
20 June 2026
Reply from Cophall Park & Ride Gatwick
We're delighted to hear that you had an excellent, stress-free experience with us and encountered no issues. We look forward to welcoming you back in the future!
Cophall Park & Ride Gatwick
Car was damaged when it was left at…
Car was damaged when it was left at this carpark, so i'd be very wary using it!
Booked through holiday extras and flatly refuse to even look into as i didn't report it before leaving.
Yes i should've checked the car before leaving but it'd been a long day and i didn't even think about it
27 June 2026
Unprompted review
Reply from Cophall Park & Ride Gatwick
Good morning,
Thank you for taking the time to write your review. We are sorry to read your comments about your recent experience.
We would like to investigate this matter and would ask you to please send us an email to customerservices@cophallparking.co.uk please include your booking reference.
As you can see from other reviews, your experience isn't commonplace with our other customers and we want to ensure that we keep all our customers happy.
Many Thanks,
Cophall Park & Ride Gatwick
I don't normally write reviews but I am…
I don't normally write reviews but I am truly shocked by the service received.
A clean undamaged car dropped off, yet a filthy car was returned to me with a crack running halfway along my windscreen.
They have shown no remorse or accountability, despite me paying and trusting them to look after my car.
When I reported the issue I asked why I wasn't made aware of the crack when being handed my keys back. The answer was "we didn't know". Which in itself is a lie, because my car had recently been moved as my dashboard confirmed when I entered the car.
Disgusting and pathetic service, hiding behind T&Cs which rules them out from being liable to literally anything that can go wrong when parking a car (scrapes, bumps, cracked mirrors etc).
I will be taking this further.
23 June 2026
Unprompted review
Reply from Cophall Park & Ride Gatwick
Good morning,
Thank you for taking the time to write your review. We are sorry to read your comments about your recent experience.
We would like to investigate this matter and would ask you to please send us an email to customerservices@cophallparking.co.uk please include your booking reference.
As you can see from other reviews, your experience isn't commonplace with our other customers and we want to ensure that we keep all our customers happy.
Many Thanks,
Cophall Park & Ride Gatwick
Checking in ok and easy
Checking in ok and easy. The fall down is with the return transfer/collection from the airport back to the car. 3 times now I've been sat waiting for minimum 35/40mins after calling. If landing outside of normal hours, expect even longer for the collection.
27 June 2026
Reply from Cophall Park & Ride Gatwick
We appreciate you sharing your feedback regarding the return transfer service. We would like to investigate this matter and would ask you to please send us an email to customerservices@cophallparking.co.uk please include your booking reference.
As you can see from other reviews, your experience isn't commonplace with our other customers and we want to ensure that we keep all our customers happy.
Many Thanks,
Cophall Park & Ride Gatwick
Fast service
Fast service, friendly staff, easy set up. Car well looked after. Would highly recommend. 10 mins bus ride to Gatwick if that.
22 June 2026
Reply from Cophall Park & Ride Gatwick
We're happy to hear that you experienced fast service, friendly staff, and an easy setup. It's great to know your car was well looked after and that you appreciated the short bus ride to Gatwick. Thank you for your high recommendation!
Cophall Park & Ride Gatwick
All great thanks
29 June 2026
Reply from Cophall Park & Ride Gatwick
Thank you for your kind words.
Cophall Park & Ride Gatwick
Very easy to book
Very easy to book, easy to find. The staff are all very friendly and professional. You don’t wait long for a bus to get you to the airport and when you get back the bus is there within 5 minutes.
9 June 2026
Reply from Cophall Park & Ride Gatwick
We're delighted to hear that you found booking and locating us easy, and that our staff were friendly and professional. It's great to know our bus service to and from the airport was prompt for you.
Cophall Park & Ride Gatwick
We use this company every time we go to…
We use this company every time we go to Gatwick there is never a problem
21 June 2026
Reply from Cophall Park & Ride Gatwick
We are delighted you consistently choose our service for your Gatwick travels. Thank you for your positive feedback!
Cophall Park & Ride Gatwick
very friendly and professional.
27 June 2026
Reply from Cophall Park & Ride Gatwick
We're glad you enjoyed your experience. Thank you for your kind words.
Cophall Park & Ride Gatwick
Always excellent service
Always excellent service , never fails thats why we always use Cophall
Just one slight criticism, it’s always a long wait for pick up at the north terminal
27 June 2026
Reply from Cophall Park & Ride Gatwick
We're so happy you consistently choose us! We appreciate your feedback regarding the North Terminal pick-up wait times and will review our procedures.
Cophall Park & Ride Gatwick
Very good 😊 simple and very easy and…
Very good 😊 simple and very easy and stress free will defo travel like this from now on price very fair
27 June 2026
Reply from Cophall Park & Ride Gatwick
We're so happy to hear your experience was simple, easy, and stress-free! Thank you for your kind words.
Cophall Park & Ride Gatwick
always easy to book
18 June 2026
Reply from Cophall Park & Ride Gatwick
Glad booking is easy for you.
Cophall Park & Ride Gatwick
Worked well
Worked well. Arrived home tired and dirty, picked up and returned to car without any drama. Thank you.
26 June 2026
Reply from Cophall Park & Ride Gatwick
We're so glad to hear everything went smoothly and you had a drama-free experience. Thank you for your kind words!
Cophall Park & Ride Gatwick
Staff drop off were abrupt on the…
Staff drop off were abrupt on the phone with customers and sharpe with customers dropping off their cars. Friendly on return though .
On the bus we were okay but there were some elderly travellers that could have done with the driver helping out with their luggage on the racks but they were ignored and other customers were left to help them. This happened on the drop off and pick up.
To be fair the buses were frequent , customers service was non existent but I guess you get what you pay for .
24 June 2026
Reply from Cophall Park & Ride Gatwick
Thank you for sharing your feedback. We are concerned to hear about the abruptness you experienced with our staff and the lack of assistance for elderly travelers. We are reviewing our customer service and driver protocols to ensure a more supportive and respectful experience for everyone.
Cophall Park & Ride Gatwick
I have given five stars
I have given five stars. I have nothing more to say. Hope 5 stars says it all.
9 June 2026
Reply from Cophall Park & Ride Gatwick
We're so glad you enjoyed your experience. Thank you for your wonderful five-star feedback; we truly appreciate it!
Cophall Park & Ride Gatwick
Just great service
18 June 2026
Reply from Cophall Park & Ride Gatwick
Thank you for your feedback; we truly appreciate it!
Cophall Park & Ride Gatwick
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