Cophall Park & Ride Gatwick Reviews 

2,977
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,397 reviews, reviewers overwhelmingly had a great experience with this company, mentioning the reliable and professional service. Customers frequently mention that the online booking process is remarkably simple and straightforward, while the staff are consistently described as exceptionally friendly and helpful. People also deeply appreciate the regular shuttle buses that provide a very convenient, efficient, and quick transfer straight to the airport terminal. However, some customers also noted occasional delays during peak periods when the car park was exceptionally busy. Some reviewers were not happy with specific instances where vehicles experienced unexpected battery troubles or required extra waiting time before being brought around.

What people talk about most

Service

People report positive experiences with service, highlighting regular shuttle buses and straightforward... See more

Staff

Reviewers mention positive feedback about staff, highlighting that employees are consistently polite,... See more

Booking process

Users describe positive interactions with booking_process, highlighting that reservations are quick and... See more

Location

Clients share ambiguous opinions on location, noting it is close to the airport and very easy to find.... See more

Price

Customers consistently note positive experiences with price, highlighting that the rates are very reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very good place to park - I have been using them for years. Excelent regular bus service into Gatwick and swift check-in both to depost and pick up keys. A recebt mix-up when I booked the wrong vehi... See more

Company replied

Rated 5 out of 5 stars

Had another good visit to Cophall Farm - service as excellent as normal with really friendly staff. On my return bus was there within 15 mins of calling. When using Gatwick i would not use anyone else... See more

Company replied

Rated 5 out of 5 stars

Honestly could not fault this service. From start to finish, it was the most stressful free experience and very reasonably priced. As soon as we arrived, we hopped on the bus and on our return from th... See more

Company replied

Rated 5 out of 5 stars

Really helpful staff, friendly, and supportive, the service is really helpful and easy to use and they give you all the information you need and if anything should change a direct contact number or em... See more

Company replied


Company details

  1. Vehicles & Transportation

Written by the company

Cophall Parking Gatwick has over 30 years of experience providing Park and Ride services for Gatwick Airport. With our close proximity to the airport and our frequent bus transfers, Cophall Parking is the regarded by many as the most convenient Park and Ride service at Gatwick. Our 2000 space Car Park bears the prestigious Park Mark Award and is police checked for safety and security.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

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4.7

All reviews

(2,977)

1,299 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very good service

I always use Cophall park and ride for the efficiency and ease and value for money. Its a straight forward and reliable service as well as being competitively priced

27 June 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're delighted to hear that you consistently find our park and ride service efficient, easy, and great value for money. It's wonderful to know that our straightforward and reliable service, along with our competitive pricing, meets your expectations. Thank you for your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Always reliable

Always reliable, never once had an issue, highly recommend 👍

27 June 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so pleased to hear that you've consistently had a positive experience with us and never encountered any issues. Thank you for your high recommendation!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Great service

Always great service never had any problems no long waiting times to be picked up after arrival to catch the bus . Can not fault & very friendly staff.

28 June 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're delighted to hear that you consistently receive great service and have never experienced any problems. It's wonderful to know that our friendly staff and prompt pick-up times are appreciated.

Cophall Park & Ride Gatwick

Rated 4 out of 5 stars

Excellent communication and service

Excellent communication and service

4 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so glad to hear you experienced excellent communication and service with us. Your feedback is greatly appreciated.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

10/10

10/10. No delays, busses waiting. Faultless process. Will never go meet and greet again.

4 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so happy to hear that you had such a positive experience with our service and found the process faultless. Thank you for your wonderful feedback!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Good price

Good price, easy to park car, drop off keys. Bus already there so only a short wait until we got going. The only downside is it's a few minutes walk from the bus stop to the terminal. Reverse of the procedure on return. All went smoothly, excellent service overall. Already booked with Cophall for October.

29 June 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so pleased to hear you had such a positive experience with us and that our service met your expectations! It's great to know the parking and bus transfer went smoothly for you. We appreciate your feedback regarding the walk to the terminal and are always looking for ways to improve our service. We look forward to welcoming you back in October!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Great service on telephone

Great service on telephone and good discount

3 July 2026
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Reply from Cophall Park & Ride Gatwick

We're delighted to hear that you received great service over the phone and were pleased with the discount you received. Thank you for your positive feedback!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

did what it says on the tin and pick up…

did what it says on the tin and pick up was very quick

3 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so happy to hear that our service met your expectations and that your pickup was quick! We appreciate your kind words.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Friendly helpful polite and a quick…

Friendly helpful polite and a quick turnaround thank you all once again

3 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are delighted to hear that you found our team friendly, helpful, and polite, and that you experienced a quick turnaround. Thank you for your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

We have been using this company for a…

We have been using this company for a few years and never experienced any problems. Everything is made simple.

3 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're delighted to hear that you've had such a consistently positive experience with us over the past few years and that everything has been made simple for you. Thank you for your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Excellent service

Excellent service. Staff very helpful. Great facilities. Fast and efficient transfer to and from airport,

20 June 2026
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Reply from Cophall Park & Ride Gatwick

We're delighted to hear you experienced excellent service and found our staff very helpful. It's great to know you appreciated our facilities and the fast, efficient airport transfers.

Cophall Park & Ride Gatwick

Rated 1 out of 5 stars

We left our car for 7 days when we…

We left our car for 7 days when we returned the car was filthy we had to go straight to the car wash

3 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

Thank you for your feedback.

We're sorry to hear that you were disappointed with the condition of your vehicle on its return.

Our vehicles are stored in secure open-air compounds and, unfortunately, during periods of dry weather and high temperatures, dust and other environmental factors can accumulate on vehicles whilst they are parked. Whilst we appreciate this can be frustrating, it is an unavoidable consequence of outdoor parking.

We apologise that you felt you had to visit a car wash on your way home and appreciate you taking the time to share your feedback.

Many Thanks,

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Very quick check in process pleasant…

Very quick check in process pleasant staff. only had to wait a few minutes for the bus each way. Also very quick to pick up car the whole experience very good

25 June 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're delighted to hear that your check-in process was quick and that our staff were pleasant. It's great to know you experienced minimal wait times for the bus and a very quick car pick-up. Thank you for sharing your very positive experience!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

So easy

So easy. Clear instructions. Friendly helpful staff. I've used this company for years and will continue to do so.

23 June 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so pleased to hear that you find our instructions clear and our staff friendly and helpful. Thank you for your continued loyalty over the years!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Great friendly efficient service

Great friendly efficient service, thanks.

29 June 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We truly appreciate you taking the time to share your positive experience with our friendly and efficient service!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Good staff

Good staff, simple process

2 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're delighted to hear that our team provided you with a positive experience and that the process was straightforward for you. Thank you for your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Great service

Great service

2 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

Thank you for your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Friendly and helpful reception

Friendly and helpful reception. Efficient transfers to and from the airport terminals. Good value for money.

2 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're delighted to hear that you found our reception friendly and helpful, and our transfers efficient. Thank you for recognizing our good value for money.

Cophall Park & Ride Gatwick

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