Was sent the wrong part. Someone else probably ordered a hose for a pressure washer, I didn't. Re: Order Number 253983 Raised my complaint, and Nicky sorted it out immediately. Yes i... See more
Company replied
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To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service - my Toolstation strimmer charger stopped working, phoned the number on the manual. The phone call was with an AI - took very accurate details, then got an email from Jazz next morni... See more
Company replied
When i received my new lawnmower I was totally pleased with how it looked and performed. It really cut grass exactly how I hoped it would. I then encountered a problem with one of the batteries whi... See more
Company replied
Took a search to find the spares outlet Mountfield uses for their yard force mowers. Website was a bit hit and miss to use as search function didn't work for me, but googling "coreservice "part numbe... See more
Company replied
Company details
- #22 of 25 best companies in Electronic spare parts
- #6 of 10 best companies in Appliances customer service
- #13 of 16 best companies in Technical service
Contact info
Unit A & B, Escrick Business Park, YO19 6FD, York, United Kingdom
- help@coreservice.co.uk
- www.coreservice.co.uk
4.3
Excellent
401 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Excellent delivery time and very good…
Excellent delivery time and very good quality and prices
13 April 2026
Reply from Core Service
Thank you for your positive feedback.
We’re delighted to hear that you were happy with the delivery time, as well as the quality and pricing of our products. It’s great to know we’re meeting your expectations.
We really appreciate your support and look forward to assisting you again in the future.
Received in good condition and quick…
Received in good condition and quick delivery Thanks.
25 April 2026
Reply from Core Service
Thank you for your feedback.
We’re pleased to hear that your order arrived quickly and in good condition. It’s great to know everything went smoothly for you.
We appreciate your support and look forward to assisting you again in the future.
good price and very quick delivery
good price and very quick delivery, would defo use again
25 April 2026
Reply from Core Service
Thank you for your feedback.
We’re pleased to hear that you were happy with the price and the quick delivery. It’s great to know you’d choose to use us again.
We really appreciate your support and look forward to assisting you in the future.
Excellent service
Excellent service. Rapid delivery. Correct part. Will definitely use again.
28 April 2026
Unprompted review
Reply from Core Service
Thank you for your fantastic feedback.
We’re delighted to hear that you were happy with the service, delivery, and that you received the correct part. It’s great to know you had such a positive experience with us.
We really appreciate your support and look forward to assisting you again in the future.
Customers appreciate this best customer service kind of care…
Customers appreciate this kind of care . 100% customer focused. Not any complaints at all
10 April 2026
Reply from Core Service
Thank you for your kind words and for taking the time to share your experience.
We’re really pleased to hear that you felt well looked after and that our customer-focused approach made a positive impression. Providing a high level of care and support is something we take great pride in, so it’s wonderful to know this came through in your experience.
Your feedback means a lot to us, and we truly appreciate your support.
Reply from Core Service
Thank you for your feedback.
We are pleased to hear that you were happy with both the service and the product.
We appreciate you taking the time to share your experience and hope to assist you again in the future.
Easy to find my spares and order them
Easy to find my spares and order them, quick delivery
21 April 2026
Reply from Core Service
Thank you for your feedback.
We are pleased to hear that you found it easy to locate and order your spare parts, and that the delivery was quick.
We appreciate you taking the time to share your experience and hope to assist you again in the future.
The young lady that helped me was very…
The young lady that helped me was very professional and friendly. Everything went smoothly and I was very satisfied.
21 April 2026
Reply from Core Service
Thank you for your feedback. We are pleased to hear that you found our team member professional and friendly, and that everything went smoothly. We appreciate you taking the time to share your experience and are glad you were satisfied with the service provided.
Item described as nail gun - received just nails..
Item advertised, PARKSIDE NAIL GUN/STAPLER, pictures show nail gun. Link even says "shop/parkside-nail-gun-stapler/" - Item sent, staples, just staples no gun. 4 days emailing, to be told "we only sell spare parts".
21 April 2026
Reply from Core Service
Thank you for your feedback. We are very sorry to hear about the confusion caused.
We sincerely apologise that the product listing led you to expect a nail gun. Our intention is always to clearly advertise items as spare parts only on our website, and we regret that this was not clear in this instance.
We are sorry for the delay in communication. We wanted to ensure we fully investigated the matter for you.
Very quick delivery
21 April 2026
Reply from Core Service
Thank you for your feedback. We are pleased to hear that you were happy with the speed of delivery. We appreciate you taking the time to share your experience and hope to assist you again in the future.
Reply from Core Service
Thank you for your feedback. We are pleased to hear that you found the service excellent and that it met your expectations. We appreciate you taking the time to share your experience and hope to assist you again in the future.
Reply from Core Service
Thank you for your kind words. We're really pleased to hear you found our service first class. It means a lot to us that you'd choose to use us again, and we look forward to helping you in the future.
First class service and prompt delivery
21 April 2026
Reply from Core Service
We’re pleased to hear you were happy with the service and prompt delivery. We appreciate your feedback and are glad we could provide a smooth experience.
We look forward to helping you again in the future.
Reply from Core Service
Thank you for your review.
We’re glad to hear your order process was easy and that delivery was speedy. We appreciate you taking the time to provide feedback and hope to help you again in the future.
Superb service had exactly as…
Superb service had exactly as requested, posted and received on time!!
Will use again highly recommend!
Thanks 🙏
20 April 2026
Reply from Core Service
Thank you for your review.
We’re pleased to hear you received exactly what you requested and that it arrived on time. It’s great to know you had a positive experience with our service and that you would recommend us.
We appreciate your support and look forward to helping you again in the future.
Deliverd vey quicky no fuss just what i…
Deliverd vey quicky no fuss just what i needed. The web siite was easy to navigate, theonly place i coukd get the part number from 👍
20 April 2026
Reply from Core Service
Thank you for your review.
We’re glad to hear your order was delivered very quickly and without any fuss, and that you found exactly what you needed. It’s great to know the website was easy to navigate and helped you locate the correct part number.
We appreciate your feedback and hope to help you again in the future.
Good detail on site and prompt delivery
20 April 2026
Reply from Core Service
Thank you for your review.
We’re glad to hear you found the website information clear and helpful, and that your order arrived promptly. We appreciate your feedback and are pleased we could provide a smooth experience from start to finish.
We look forward to serving you again in the future.
No hesitation in resolving my problem…
No hesitation in resolving my problem great relief to find a company on the ball and sorting my needs immediately.
20 April 2026
Reply from Core Service
Thank you for your wonderful review.
We’re really pleased we could resolve your problem quickly and provide that peace of mind. It’s great to hear that our team was able to respond promptly and meet your needs without delay.
Your feedback means a lot to us, and we’re always here if you need any further assistance.
Super quick efficient service
20 April 2026
Reply from Core Service
Thank you for your review.
We’re delighted to hear you found our service super quick and efficient. Providing a fast and reliable experience is what we aim for, so it’s great to know we delivered.
We appreciate your support and hope to serve you again soon.
Reply from Core Service
Thank you for your kind review.
We’re really pleased to hear that you found our service quick and our website easy to use. Making it simple to find the right parts is something we work hard on, so it’s great to know it made a difference.
We appreciate your feedback and look forward to helping you again in the future.
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