Was sent the wrong part. Someone else probably ordered a hose for a pressure washer, I didn't. Re: Order Number 253983 Raised my complaint, and Nicky sorted it out immediately. Yes i... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service - my Toolstation strimmer charger stopped working, phoned the number on the manual. The phone call was with an AI - took very accurate details, then got an email from Jazz next morni... See more
Company replied
When i received my new lawnmower I was totally pleased with how it looked and performed. It really cut grass exactly how I hoped it would. I then encountered a problem with one of the batteries whi... See more
Company replied
Took a search to find the spares outlet Mountfield uses for their yard force mowers. Website was a bit hit and miss to use as search function didn't work for me, but googling "coreservice "part numbe... See more
Company replied
Company details
- #22 of 25 best companies in Electronic spare parts
- #6 of 10 best companies in Appliances customer service
- #13 of 16 best companies in Technical service
Contact info
Unit A & B, Escrick Business Park, YO19 6FD, York, United Kingdom
- help@coreservice.co.uk
- www.coreservice.co.uk
4.4
Excellent
402 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from Core Service
Thank you for your kind review.
We’re really pleased to hear that you found our service quick and our website easy to use. Making it simple to find the right parts is something we work hard on, so it’s great to know it made a difference.
We appreciate your feedback and look forward to helping you again in the future.
Reply from Core Service
Thank you for your great review. We’re glad you were happy with our communication and fast service. If you need anything else, we’re always here to help.
Reply from Core Service
Thank you for your kind review. We’re really pleased to hear that the part fits and meets your expectations. If you need anything else, we’re always here to help.
Reply from Core Service
Thank you for your great review. We’re pleased to hear the part fits perfectly and meets your expectations. If you need anything else, we’re always here to help.
Reply from Core Service
Thank you for your review. We’re glad you found our website easy to use and that your order arrived quickly. If you need anything else, we’re always here to help.
Excellent service
Excellent service, fast delivary.had the parts to get 2 of my dads broken lawn mowers back on the lawn
18 April 2026
Reply from Core Service
Thank you for your great review. We’re really pleased to hear the parts arrived quickly and helped get your dad’s lawn mowers back up and running. If you ever need anything else, we’re always here to help.
Arrived promptly and was what I…
Arrived promptly and was what I required with two minor exceptions.
1. I ordered a flexible fuel pipe. I presumed it would come with the internal filter but it did not.
I ordered a new carburetor and expected it to come with gasget. It did not.
16 April 2026
Reply from Core Service
Thank you for your review. We’re glad to hear your order arrived promptly.
We appreciate your feedback regarding the flexible fuel pipe and carburettor. Some parts are supplied as individual components, so filters or gaskets may not always be included unless specified. That said, we understand how this can be unexpected, and we’ll take your comments on board to make our product descriptions clearer.
If you’d like help finding the correct filter or gasket, please don’t hesitate to get in touch. Thanks you
Gearbox assy…
Well I brought a part from u when it was fitted didn't work I robot chatting with u sent or the relevant information and had no response from u at all whether you going to send out a replacement part etc so after sales is shocking mite be handy to actually speak to someone not a robot
21 April 2026
Reply from Core Service
We’re really sorry to hear about your experience and understand the strength of feeling here, especially when the part didn’t work and you weren’t able to get the support you needed.
This certainly isn’t the level of after-sales service we aim to provide.
We’d like to look into this as a priority and make things right. If you’re able to, please chat with us via our website at coreservice.co.uk and provide your order details so we can investigate this further.
Thank you for bringing this to our attention—we’re keen to resolve this for you as quickly as possible.
Reply from Core Service
Thank you for your kind words. We're really pleased to hear that you found our pricing reasonable and our service speedy. We aim to provide great value without compromising on efficiency, so it’s great to know we’re hitting the mark.
We appreciate your support and hope to serve you again soon.
Very Efficient Process
Relatively easy ordering and payment Product delivered on time Whole process very efficient
15 April 2026
Reply from Core Service
Thank you for your kind feedback. We’re really pleased to hear that you found the ordering and payment process easy, and that your delivery arrived on time. It’s great to know the whole experience felt efficient for you, that’s exactly what we aim for.
We appreciate you taking the time to share your experience and hope to serve you again soon.
Reply from Core Service
Thank you for your kind review. We’re really pleased to hear you’re happy with both the service and the quality. Your feedback means a lot to us, and we look forward to serving you again in the future.
Very Good Service
14 April 2026
Reply from Core Service
Thank you for your 5⭐ review.
We’re really pleased to hear you received very good service. Your feedback means a lot to us, and we look forward to helping you again in the future.
Alice at the core service was so helpful and kind
Alice at the core service was so helpful when I phoned yesterday as I purchased a McGregor cordless lawn mower and could not assemble the lawn box as I just could not click it together,but after 2 days of trying and phoning Alice, she sent me a video and I watch the video a few times and did what the video said and I now I got a grass basket that is assembled this a brilliant grass cutter and thank you Alice
20 April 2026
Unprompted review
Reply from Core Service
Thank you so much for your wonderful 5⭐ review.
We’re delighted to hear that Alice was able to help you get your grass box assembled. It’s great that the video made things clearer and got everything sorted in the end.
Enjoy your newly mowed lawn, and if you ever need any further help, we’re always here for you.
Thanks again for taking the time to share your experience.
Fast service
The item appears to be the genuine part. Did not want to risk a non specific Chinese option
13 April 2026
Reply from Core Service
Thank you for your review.
We’re pleased to hear you were happy with the fast service and that the item met your expectations.
We appreciate your feedback and hope to assist you again in the future.
Reply from Core Service
Thank you for the 5⭐ review. We're really pleased to hear everything arrived on time as promised. Delivering a reliable service is important to us, and we appreciate you taking the time to share your feedback. We look forward to serving you again.
Reply from Core Service
Thank you for your fantastic review. We're really glad we could get your tricky problem sorted quickly and without any fuss. Providing smooth and hassle-free support is exactly what we aim for. We appreciate the 5⭐ and hope to help you again whenever you need us.
Really good service ,delivered on time…
Really good service ,delivered on time abd regular updates
13 April 2026
Reply from Core Service
Thank you for your kind words. We're really pleased to hear that you were happy with the service, timely delivery, and regular updates.
Keeping our customers informed every step of the way is something we take pride in. We look forward to serving you again in the future.
Didn’t get the parcel don’t know wheee…
Didn’t get the parcel don’t know wheee he posted it but it wasn’t to me
I’m sure these delivery people down look at the address I fed up with not receiving parcels that I’m supposed to
13 April 2026
Reply from Core Service
We're really sorry to hear that your parcel didn’t arrive as expected.
We’ll arrange to resend the part to make sure you receive what you ordered. In the meantime, if you need any additional support or would like us to double-check your delivery details, please chat with us via coreservice.co.uk and our team will be happy to assist you further.
Thank you.
I had previous looked at getting a new…
I had previous looked at getting a new chainsaw chain but they were out of stock. Advised I could have email sent to inform of when available again. The email did in fact arrive and I was able to order. The delivery was completed in a matter of days, as advised. Everything was easy, from requesting email notification of when stock was in, to ordering product, to deliver. Would certainly use again and will be sharing details with family/friends. Thank you all for the brilliant service you provide
12 April 2026
Reply from Core Service
Thank you so much for taking the time to leave such a detailed and positive review. We’re really pleased to hear that the stock notification worked as intended.
It’s great to know the chain arrived promptly and met your expectations.
Your recommendation to family and friends means a lot to us, and we truly appreciate your support.
Thanks for choosing us, we look forward to helping you again in the future.
What is the purpose of this service ??
At 09:30 on a monday morning I was in hold position #1 for an opperator, then the phone line cut me off!
I have not been able to get through at all.
I can't get through online.
I can see a 'login' button, but I can't find where to open an account.
I think I've submitted a ticket but the reply after sumitting said 'Thanks for your feed back' so I don't know if I actually submitted a support ticket.
The AI chat is a complete waste of time and does not offer technical support.
What is the purpose of this service ??
20 April 2026
Unprompted review
Reply from Core Service
Thank you for taking the time to share your experience, and I’m very sorry for the difficulties you’ve encountered trying to contact us.
We can confirm that we have responded to your email address and await your response.
I’m sorry to hear about the issues you experienced with the phone line dropping and the confusion around accessing an account and submitting a support ticket.
Your feedback is important, if you need anything further in the meantime, please reply to the email thread and we will assist you as quickly as possible.
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