The Cotswold Company - Bath Reviews 

236
TrustScore 5 out of 5

4.8

Northgate Street 12, BA1 5AS Bath, England, GB


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Rated 5 out of 5 stars

I ordered a large sideboard from Cotswold company. I paid extra for packaging to be removed and taken away and to choose a day and time slot and everything went through much more smoothly and quickly... See more

Rated 5 out of 5 stars

I received my first delivery of furniture yesterday and was very pleased with the quality of the items. They were delivered by Morgan and Jacob who were a pleasure to deal with. They were profession... See more

Rated 5 out of 5 stars

We visited the Bath branch twice, on the 20th July to look at dining furniture products and again on the 27th July to place an order. On both occasions we were served by Kate who had excellent knowled... See more

Company replied

Rated 5 out of 5 stars

Ian and Harmon did a great job at bringing everything in and up to the bedroom, very nice guys who got straight on with assembly. Excellent, showed me the results, cleared up well and took away all t... See more


Company details

  1. #82 of 228 best companies in Bedroom furniture shop
  2. #152 of 396 best companies in Home Furniture Shop
  3. #46 of 114 best companies in Living room shop

Written by the company

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Written by the company

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Contact info

  • Northgate Street 12, BA1 5AS, Bath, England, United Kingdom

  • 01225 965805

4.8

Excellent

TrustScore 5 out of 5

236 reviews

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4.8

All reviews

(236)

5,341 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth and efficient service

I ordered a large sideboard from Cotswold company. I paid extra for packaging to be removed and taken away and to choose a day and time slot and everything went through much more smoothly and quickly than I was expecting. There was good communication throughout. Having the packaging removed outside before bringing the cupboard in was a real game changer for me. The delivery men were polite and efficient. I've used this company a few times now and highly recommend them.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

A very good service

A very good service. Delivered within time scale given, plus a phone call to update on exact time.
Delivery man was very friendly.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

I received my first delivery of furniture

I received my first delivery of furniture yesterday and was very pleased with the quality of the items. They were delivered by Morgan and Jacob who were a pleasure to deal with. They were professional, courteous and a great advert for the company. A great company to do business with.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Charlie and Kyle J were amazing how…

Charlie and Kyle J were amazing how they kept the delivery as quiet as possible so early in the morning!!
I would love them to do future deliveries from Cotswold

18 August 2026
Unprompted review
The Cotswold Company - Bath logo

Reply from The Cotswold Company - Bath

Good afternoon Susan Collins,

We're so pleased to hear that our delivery team was amazing and kept the delivery as quiet as possible. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service from Christina in the Bath Store, she couldn’t have been more helpful

15 August 2026
Unprompted review
The Cotswold Company - Bath logo

Reply from The Cotswold Company - Bath

Good afternoon Sally,

We're so glad to hear about your fantastic experience with our team member. We appreciate you sharing your positive feedback with us!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Great service all round

Ian and Harmon did a great job at bringing everything in and up to the bedroom, very nice guys who got straight on with assembly. Excellent, showed me the results, cleared up well and took away all the rubbish.
Millie and the staff at the Bath showroom were amazing in the choosing and ordering stages.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding job from Graeme and Jordan…

Outstanding job from Graeme and Jordan G from the Cotswold company. They arrived as scheduled and tackled an incredibly heavy, challenging task with absolute professionalism.
They had to carry 14 large, heavy pieces of furniture up to the first floor. Despite the exhausting job, they remain incredibly polite, cheerful and very friendly. They handled all items carefully, ensuring nothing got damaged!
Amazing delivery experience. Thank you so much for your hard work and excellent service!
Marie and Clement.

6 August 2026
Unprompted review
The Cotswold Company - Bath logo

Reply from The Cotswold Company - Bath

Good Afternoon Marie & Clement

We are so pleased to hear about your delivery experience! It's wonderful that our delivery team handled such a challenging task with professionalism and care, ensuring your items arrived safely and without damage. Thank you for acknowledging their hard work and excellent service.

Kindest regards
Rosie Annison - Senior Customer Care Advisor

Rated 5 out of 5 stars

Very friendly and professional delivery…

Very friendly and professional delivery guys and nothing was too much trouble.

7 August 2026
Unprompted review
The Cotswold Company - Bath logo

Reply from The Cotswold Company - Bath

Good Afternoon Keith,

We're so pleased to hear that our delivery team was friendly and professional, and that nothing was too much trouble. Thank you for your kind feedback!

Kindest regards
Rosie Annison - Senior Customer Care Advisor

Rated 5 out of 5 stars

Siu-Pai and Raj

Siu-Pai and Raj, delivered our items on time and were quick and efficient at assembling the tables . They were friendly and helpful at explaining how the tables extended etc . Cleared away all the rubbish efficiently . Excellent service

6 August 2026
Unprompted review
The Cotswold Company - Bath logo

Reply from The Cotswold Company - Bath

Good afternoon Julie Browm,

We're so pleased to hear your items were delivered on time and that our team was quick and efficient with the assembly. It's wonderful that they were friendly, helpful, and cleared away all the rubbish efficiently. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Great Service, Great Product

We visited the Bath branch twice, on the 20th July to look at dining furniture products and again on the 27th July to place an order. On both occasions we were served by Kate who had excellent knowledge and made us feel at ease and confident about the advice she gave. The sideboard, table and chairs we ordered were delivered this morning only 10 days after the order was placed. The delivery team, Ian and Colin (6888787) were friendly and efficient assembling the table and removing all the packaging. We are delighted with the service we have received throughout.

27 July 2026
Unprompted review
The Cotswold Company - Bath logo

Reply from The Cotswold Company - Bath

Good afternoon John Townend,

We're delighted to hear about your excellent experience with us. It's wonderful that our in-store team provided knowledgeable advice and made you feel at ease. We're also pleased that the delivery was efficient and that the team assembled your furniture and removed the packaging. We appreciate your kind words about the service you received throughout.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Great Quality and Exceptional Staff

Visited the store in Bath. Christina was very helpful, detailing the various options available in a couple of ranges that we were interested in.
Measured up at home, rang store and spoke with Kate to establish some dimensions that were not available on the web site.
Rang again later and ordered bedroom furniture. Arriving in less than 2 weeks. The shop trip was useful as we were able to check on the quality of the product. We will be shopping there again.
Update following delivery 10/08/26.
Was advised of 3 hour delivery slot Sunday, day before planned receipt. Turned up 07:40, nice and early which suited us. Unpacked the furniture outside, delivered it to the required room, took away the waste as promised. Polite and courteous.
Excellent service from initial viewing of furniture to final delivery, faultless.

2 July 2026
Unprompted review
The Cotswold Company - Bath logo

Reply from The Cotswold Company - Bath

Good morning Mr Stacey,

We're so pleased to hear about your positive experience at our Bath store and that our team was able to assist you with your bedroom furniture purchase. It's wonderful that you found the in-store visit helpful for checking product quality and that the ordering process was smooth. We look forward to welcoming you back again!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Great experience ordering from Cotswold

Nick and Raj delivered the dining table that we bought on time and they assembled the table very professionally. They were quick and were very respectful of the house. Cotswold customer service is wonderful. Thank you.

29 July 2026
Unprompted review
The Cotswold Company - Bath logo

Reply from The Cotswold Company - Bath

Good morning Michael Prasetya,

We're so pleased to hear that your dining table was delivered on time and assembled professionally. It's wonderful that our team was quick and respectful of your home. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Great services and products

Great services from the staff in store and lovely delivery team x2 who assembled the wardrobes for us - very neat and tidy job and polite friendly guys. The products are all really high quality, solid wood, dovetail joints. Had a small issue with wardrobe handles - customer services resolved it promptly. Very happy with everything we have bought so far.

22 July 2026
Rated 5 out of 5 stars

Perfect delivery - perfect pantry

Ian and Colin - delivered my double pantry to my tiny cottage yesterday - they went above and beyond - even had to take off my back door to get the pantry in safely - I would 100% recommend Cotswold and I adore my pantry - bookcase next 😊

27 July 2026
Unprompted review
The Cotswold Company - Bath logo

Reply from The Cotswold Company - Bath

Good morning Elizabeth Tannahill,

We're delighted to hear that your pantry delivery was handled so well. It's wonderful to know that our delivery team went above and beyond to ensure your pantry was safely installed, and that you are so pleased with your new item. We look forward to assisting you with your next purchase!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

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