The Cotswold Company - Bath Reviews 168

Great product
Staff were top quality - across the board

Delivery guys Kyle M. & Matt S. superb ! One of the items being delivered was suffering from assembly problems in manufacture. Kyle & Matt went beyond the call of duty, took the drawers & runners out & reassembled it all on site - thereby avoiding the disappointment & inconvenience of having to return the unit then waiting for a replacement.

Great customer service at the Bath Store and exceptional delivery team; Charlie & Rob who couldn’t have been more helpful. Really happy with service, thank you

Very helpful staff who arrived on time. It was heavy furniture and they were very careful when moving it around. I can recommend Simon K and Siu-Pai.

Gary & Jake were excellent

The on line catalogue has a good range of furniture and the display in the Bath store was well presented in room sets. The furniture is excellent quality and a good price point. The staff in store and on line were very helpful and communication was timely and clear. The delivery team were on time, polite and efficient, making sure that they knew where to take the furniture and were very careful lifting it upstairs without damaging it or the wallpaper! They took the packaging away and ensured we knew where to contact customer service if we needed them. I would recommend them.

From the start of ordering our furniture a media unit and large coffee table the service has been outstanding. We are having an extension built and had to push back the delivery date several times which simply wasn’t an issue which was fantastic. Finally delivery happened yesterday and the two chaps Simon K and Siu-Pia were fantastic, courteous and so professional. The coffee table was sadly far too large for our room, completely our mistake and we called customer service and collection has been arranged for this Thursday, we have chosen another smaller coffee table which will be delivered when back in stock. We just can’t praise this company enough utterly superb

Really disappointed that we can not view the Chester kitchen larder looks great on line however not a store item in the Bath store to take a look at in any colour and size. Would love to view before buying.

Great customer service and delivery.
We ordered two triple wardrobes from the shop in Bath. The sales team were brilliant explaining and demonstrating the options available. We took the plunge and brought the Cotswold simply range. The furniture arrived today and Simon K and Siu-Pai couldn't have taken more time and care with the items. We were very impressed with their professionalism, courtesy and knowledge of the products. They carefully unpacked all the boxes stacked the pieces to make assembly as easy as possible and took all the packaging away.
We assembled one of the wardrobes without any issues and it looks great in the alcove. The other wardrobe has not been so successful as the holes on one of the side pieces do not align up with the screw holes on the other piece. Customer service were easy to contact and are in the process of hopefully sorting out the issues.
We can't wait to see the other wardrobe in the other alcove to complete the look of the room

Excellent service from the ordering through to the delivery.

A knowledgeable and very helpful assistant ( Christina) took the trouble to assesss our needs and then find the right item for us. When it turned out that our original choice was discontinued she discuused our options with us, heling us make a choice. She then helped ensure that the ordered item could be delivered when we wanted it. Altogether a very good experience and well worth the drive to Bath.

Great service from online order to delivery and build of wardrobe upper section by Ian and Mike. Great quality as always. Thank you.

From online looking to visit to Bath store to delivery and installation of dining set, this was a pleasant experience. All staff helpful and professional.

The sales assistant was very helpful and gave us good advice/ideas. Very good at sales as we ended up buying much more than we intended too.

Such kind staff in your Bath store. Carried drawers to window for better light

Professional service. Great to see products on display and shown the details.

Good quality furniture for the price, with a smooth order and delivery process. Kate in the store and Charlie and Rob for delivery did a great job in particular!

Excellent service in store (Bath), very knowledgeable of their products without being pushy. Items delivered on the day promised. Delivery team (Tyrell and Morgan) were on time and fitted the two items (sideboard and display cabinet) without any problems and were both friendly and helpful. Would definitely use the Cotswold Company again.

Staff helpfulness; well-presented store; Staff helpfulness

Top job by Gary and Jake on their delivery first thing this morning. Many thanks.