The Cotswold Company - Bath Reviews 168

TrustScore 5 out of 5

4.8

Northgate Street 12, BA1 5AS Bath, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I went into Store, and although the item I had seen online was not available instore as it was being dis countinued, the staff were able to show me a similar range which I was happy with. Yes I apprec... See more

Rated 5 out of 5 stars

The assistant (I think her name was Jules in the Bath store) helped us greatly. She was no pressure, but provided lots of information on the different styles of furniture. We placed an order

Rated 5 out of 5 stars

What a wonderful experience we had with Siu-Pai and Simon K. delivering our lovely tables from Cotswold Company. Exceptionally friendly, polite, and good-humoured. Unboxed outside our home to reduce t... See more

Company replied

Rated 5 out of 5 stars

Mike and Dan, who delivered all our furniture today were professional and extremely advisable. They took care they didn’t scratch any of our walls and insured we were happy with everything. We had a s... See more

Company replied


Company details

  1. #76 of 219 best companies in Bedroom furniture shop
  2. #144 of 397 best companies in Home Furniture Shop
  3. #45 of 112 best companies in Living room shop

Written by the company

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Written by the company

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Contact info

  • Northgate Street 12, BA1 5AS, Bath, England, United Kingdom

  • 01225 965805

4.8

Excellent

TrustScore 5 out of 5

168 reviews

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Rated 5 out of 5 stars

Kevin in Newbury

Delivery guys Kyle M. & Matt S. superb ! One of the items being delivered was suffering from assembly problems in manufacture. Kyle & Matt went beyond the call of duty, took the drawers & runners out & reassembled it all on site - thereby avoiding the disappointment & inconvenience of having to return the unit then waiting for a replacement.

30 March 2026
Unprompted review
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Reply from The Cotswold Company - Bath

Good afternoon Kevin Staunton,

We appreciate you taking the time to share your delivery experience. We're happy to hear that the delivery team went above and beyond to resolve the assembly issue on-site. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Great customer service

Great customer service at the Bath Store and exceptional delivery team; Charlie & Rob who couldn’t have been more helpful. Really happy with service, thank you

27 March 2026
Unprompted review
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Reply from The Cotswold Company - Bath

Good afternoon Michelle Clarke,

We're happy to hear that you had such a positive experience with our team and delivery! We appreciate you taking the time to share your feedback; it means a lot to us.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Very helpful staff who arrived on time

Very helpful staff who arrived on time. It was heavy furniture and they were very careful when moving it around. I can recommend Simon K and Siu-Pai.

24 March 2026
Unprompted review
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Reply from The Cotswold Company - Bath

Good afternoon Website User,

We appreciate your feedback and are so glad the staff were helpful and punctual. We're happy to hear they were careful when moving the heavy furniture!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Gary & Jake were excellent

Gary & Jake were excellent

24 March 2026
Unprompted review
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Reply from The Cotswold Company - Bath

Good afternoon Martin Price,

We're happy to hear that you had an excellent experience. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Bedroom furniture

The on line catalogue has a good range of furniture and the display in the Bath store was well presented in room sets. The furniture is excellent quality and a good price point. The staff in store and on line were very helpful and communication was timely and clear. The delivery team were on time, polite and efficient, making sure that they knew where to take the furniture and were very careful lifting it upstairs without damaging it or the wallpaper! They took the packaging away and ensured we knew where to contact customer service if we needed them. I would recommend them.

17 March 2026
Rated 5 out of 5 stars

Fabulous furniture …

From the start of ordering our furniture a media unit and large coffee table the service has been outstanding. We are having an extension built and had to push back the delivery date several times which simply wasn’t an issue which was fantastic. Finally delivery happened yesterday and the two chaps Simon K and Siu-Pia were fantastic, courteous and so professional. The coffee table was sadly far too large for our room, completely our mistake and we called customer service and collection has been arranged for this Thursday, we have chosen another smaller coffee table which will be delivered when back in stock. We just can’t praise this company enough utterly superb

23 March 2026
Unprompted review
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Reply from The Cotswold Company - Bath

Good afternoon Rachael Corby,

We're happy to hear that you had such a positive experience from ordering to delivery. We appreciate you mentioning the team members who assisted you. We're glad that rescheduling your delivery was not an issue and that the return of the coffee table has been arranged smoothly. Thanks for your superb feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 3 out of 5 stars

Really disappointed that we can not…

Really disappointed that we can not view the Chester kitchen larder looks great on line however not a store item in the Bath store to take a look at in any colour and size. Would love to view before buying.

22 March 2026
Unprompted review
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Reply from The Cotswold Company - Bath

Good morning Danielle Hogg,

We’re really sorry to hear of your disappointment. We completely understand how important it is to see a piece in person before making a decision.

Due to the large number of products and ranges we offer, we’re unfortunately unable to display every item in all of our showrooms. However, we do have both a Chester Charcoal Larder and a Chester Dove Grey Triple Larder available to view in our Stow-on-the-Wold showroom, which is approximately 40 miles away, depending on your postcode.

If you’d like more information, please feel free to update your review with your contact details, and we’d be more than happy to discuss this further with you.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Great customer service and delivery.

Great customer service and delivery.
We ordered two triple wardrobes from the shop in Bath. The sales team were brilliant explaining and demonstrating the options available. We took the plunge and brought the Cotswold simply range. The furniture arrived today and Simon K and Siu-Pai couldn't have taken more time and care with the items. We were very impressed with their professionalism, courtesy and knowledge of the products. They carefully unpacked all the boxes stacked the pieces to make assembly as easy as possible and took all the packaging away.
We assembled one of the wardrobes without any issues and it looks great in the alcove. The other wardrobe has not been so successful as the holes on one of the side pieces do not align up with the screw holes on the other piece. Customer service were easy to contact and are in the process of hopefully sorting out the issues.
We can't wait to see the other wardrobe in the other alcove to complete the look of the room

20 March 2026
Unprompted review
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Reply from The Cotswold Company - Bath

Good morning Trevor Stubbs,

We're happy to hear that you had a great experience with our sales team and delivery service. We appreciate your positive comments regarding the team's professionalism and care. We're sorry to learn about the issue with the wardrobe assembly and are working to resolve it. We appreciate your feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

An outstanding assistant made all the difference.

A knowledgeable and very helpful assistant ( Christina) took the trouble to assesss our needs and then find the right item for us. When it turned out that our original choice was discontinued she discuused our options with us, heling us make a choice. She then helped ensure that the ordered item could be delivered when we wanted it. Altogether a very good experience and well worth the drive to Bath.

18 March 2026
Unprompted review
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Reply from The Cotswold Company - Bath

Good morning Tim,

We're happy to hear that you had a very good experience and that our assistant was knowledgeable and helpful in assessing your needs and helping with your order. We appreciate you taking the time to leave us this positive feedback and are glad you enjoyed your visit to Bath.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Great service from end to end

Great service from online order to delivery and build of wardrobe upper section by Ian and Mike. Great quality as always. Thank you.

17 March 2026
Unprompted review
The Cotswold Company - Bath logo

Reply from The Cotswold Company - Bath

Good morning Kath,

We're happy to hear about the great service you received, from your online order to the delivery and assembly of your wardrobe! We appreciate your feedback on the quality.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Good quality furniture for the price

Good quality furniture for the price, with a smooth order and delivery process. Kate in the store and Charlie and Rob for delivery did a great job in particular!

12 March 2026
Unprompted review
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Reply from The Cotswold Company - Bath

Good afternoon Jack Baumgardt,

We appreciate your feedback and are happy to hear you received good quality furniture. It's great that the order and delivery process were smooth! Thank you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Excellent service in store (Bath)

Excellent service in store (Bath), very knowledgeable of their products without being pushy. Items delivered on the day promised. Delivery team (Tyrell and Morgan) were on time and fitted the two items (sideboard and display cabinet) without any problems and were both friendly and helpful. Would definitely use the Cotswold Company again.

9 March 2026
Unprompted review
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Reply from The Cotswold Company - Bath

Good afternoon Stephen,

We're happy to hear about the excellent service you received in our store and that our team was knowledgeable. It's great to know the delivery team was on time and helpful with the furniture fitting. Thank you for considering us again!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Top job by Gary and Jake on their…

Top job by Gary and Jake on their delivery first thing this morning. Many thanks.

5 March 2026
Unprompted review
The Cotswold Company - Bath logo

Reply from The Cotswold Company - Bath

Good afternoon Jack Patrick,

We're happy the delivery was a success this morning. We appreciate you taking the time to leave us this great feedback. Many thanks to you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

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