I went into Store, and although the item I had seen online was not available instore as it was being dis countinued, the staff were able to show me a similar range which I was happy with. Yes I apprec... See more
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See what reviewers are saying
The assistant (I think her name was Jules in the Bath store) helped us greatly. She was no pressure, but provided lots of information on the different styles of furniture. We placed an order
Company replied
What a wonderful experience we had with Siu-Pai and Simon K. delivering our lovely tables from Cotswold Company. Exceptionally friendly, polite, and good-humoured. Unboxed outside our home to reduce t... See more
Company replied
Mike and Dan, who delivered all our furniture today were professional and extremely advisable. They took care they didn’t scratch any of our walls and insured we were happy with everything. We had a s... See more
Company replied
Company details
- #76 of 219 best companies in Bedroom furniture shop
- #144 of 397 best companies in Home Furniture Shop
- #45 of 112 best companies in Living room shop
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
Northgate Street 12, BA1 5AS, Bath, England, United Kingdom
- 01225 965805
4.8
Excellent
168 reviews
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Morgan and Mark were excellent.Delivery…
Morgan and Mark were excellent.Delivery was swift and excellent. Professional and polite.
24 February 2026
Reply from The Cotswold Company - Bath
Good morning Rachel Turner,
We're happy to hear that your delivery was swift and excellent! We appreciate your acknowledging our team's professional and polite service.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Friendly staff who greeted us
Friendly staff who greeted us. Bought a beautiful cashmere green throw which is so soft. Staff member went to stock room to get us one that was in packaging. It was the last one available! Delighted with it.
1 March 2026
Unprompted review
Branches on the High Street.
Cotswold having a store is so much more professional than simply having a website. To actually be able to see samples of furniture being offered and to discuss with staff is a credit to Cotswold.
The staff at the Bath branch were very polite and helpful.
27 February 2026
Unprompted review
Great products, easy to use wbsite and AMAZING delivery!
The website was easy to navigate and ordering was simple. The product itself is well made and beautiful. The delivery by Gary and Ant was top notch. I highly recommend this company for all these reasons. We will be buying from them again!
12 February 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon CharFrankTrempe,
We're happy the website was easy to use, and ordering was simple. It's great to hear you find the product well-made and beautiful, and that the delivery was top-notch. Thank you for the recommendation!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Fabulous delivery!
Fabulous delivery!
Courteous, friendly and helpful
Thank you Gary & Mike
18 February 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Sarah Halls,
We're happy that you had a fabulous delivery experience! It's great to hear that our team was courteous, friendly, and helpful. Thank you for your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great service!
Gary and Mike were great… I had a text earlier in the morning with an estimated time and they arrived almost on the dot. They were friendly and really helpful taking the bookcase to the room I asked, unpacking it and taking away all the packaging. They were friendly, polite, professional and efficient. The delivery didn’t take long but it’s exactly where I wanted it and no mess. Great service, thank you so much! 😊
18 February 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Lucy,
We're happy to hear that you had a positive delivery experience! It's great to know that the team was punctual, helpful, and efficient in setting up your bookcase. We appreciate your kind words and thank you for your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excelllent Build, Awful Delivery
Gary & Mike (CHD Driver: 4) were fantastic - friendly, accommodating and they were very thorough when building the furniture. Lilly in the Bath store was also very good. The logistics/delivery team however were about as helpful as a chocolate teapot. Total lack of communication, delivery slots missed and generally useless!
18 February 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Ben Bower,
We're happy to hear that you had a great experience with the in-store team and assemblers. We appreciate your feedback regarding the delivery service. We'll address the communication and scheduling issues to improve our service. Thank you.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Friendly staff
Friendly staff, easy to order our chairs and delivered on the day despite not getting a 2 hour window call. Customer services sorted it out for us and chairs arrived promptly after that and in an all electric vehicle!
10 February 2026
Helpful store support in choosing…
Helpful store support in choosing product. Able to select and amend delivery to suit. Kept up to date on when delivery due. Delivery drivers very pleasant. They pointed out a fault with product and reported to company
16 February 2026
Unprompted review
Great shopping experience !
We were looked after by Nancy - who was wonderfully helpful and full of product Information which helped us make a number of decisions and purchases whilst there !
14 February 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Customer,
We're happy to hear that the assistance you received was so helpful and informative, making your decisions easier. Thank you for sharing your positive experience!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Yesterday was the first time I visited…
Yesterday was the first time I visited this store.
I was very impressed with all the furniture,bedding etc…but mostly impressed with how welcoming,friendly and helpful the staff were…..particularly the young lady who served me
14 February 2026
Unprompted review
Beautiful store
Helpful, friendly and knowledgable staff and gorgeous products
13 February 2026
Unprompted review
I purchased furniture from the Cotswold…
I purchased furniture from the Cotswold Company which I am really pleased with as it is solid and well built. The furniture was delivered by Charlie and Matt who were very helpful and managed to fit the furniture in a tight fitting space. I will definitely buy from the Cotswold Company again and will hopefully have the same delivery team.
12 February 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Andrew Evans,
We're happy you are pleased with your solid and well-built furniture. It's great to hear the delivery team was helpful and managed the tight space well. Thank you for your intention to buy from us again!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
The item was exactly as described and delivery brilliant
The item was exactly as described and the service was outstanding from start to finish. The company’s customer service is truly impressive — I received constant updates about the delivery, and on the morning itself, I was given an exact time window, which made everything so convenient.
The delivery team, Fred and Abel, were exceptional. They were polite, courteous, and went above and beyond to place the item exactly where I wanted it. They also took the time to clearly explain what to do if the item wasn’t as expected or was damaged upon opening. They even offered to unpack it for me, which I declined as they had already been incredibly helpful.
On top of that, the quality of the furniture is superb — it looks exactly as it did on the website. I couldn’t be happier with both the product and the overall experience. Highly recommended!
11 February 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Beckie Cowan,
We're happy to hear that you are pleased with the item and our service. We appreciate your positive feedback regarding the delivery updates and the team's helpfulness. We're glad the furniture's quality met your expectations and that you had a great overall experience. Thank you for your recommendation!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Drivers were very helpful and polite
Drivers were very helpful and polite
Gary and Matt S
11 February 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good morning Emily Smith,
We're happy to hear that our drivers were helpful and polite! Thank you for your positive feedback; we appreciate it greatly.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Helpful staff and beautiful furniture…
Helpful staff and beautiful furniture at a reasonable price . Good quality items and we had an issue with one item and the item was exchanged without a fuss Z
3 February 2026
Fantastic Delivery
Absolutely delighted with my new furniture. The delivery team was punctual, professional, and handled everything with great care. It’s refreshing to have a delivery go so smoothly. Thanks to Earle and Matt D for the smooth operation.
9 February 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good morning PS,
We're delighted you're pleased with your new furniture. It's great to hear the delivery team was punctual, professional, and careful. We appreciate your positive feedback regarding the smooth delivery!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Really polite and friendly people doing…
Really polite and friendly people doing the delivery and installation and their furniture it superb. Fully recommended
9 February 2026
Unprompted review
Asher and Richard were brilliant
Asher and Richard were brilliant. They deliver our coffee table (order 6531027) they unpacked and placed it in the lounge, perfectly great job thank you.
5 February 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Thomas Wilden,
We appreciate your feedback and are so glad the coffee table delivery, unpacking, and placement in your lounge went perfectly. Thanks for your business!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
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