I ordered a large sideboard from Cotswold company. I paid extra for packaging to be removed and taken away and to choose a day and time slot and everything went through much more smoothly and quickly... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I received my first delivery of furniture yesterday and was very pleased with the quality of the items. They were delivered by Morgan and Jacob who were a pleasure to deal with. They were profession... See more
We visited the Bath branch twice, on the 20th July to look at dining furniture products and again on the 27th July to place an order. On both occasions we were served by Kate who had excellent knowled... See more
Company replied
Ian and Harmon did a great job at bringing everything in and up to the bedroom, very nice guys who got straight on with assembly. Excellent, showed me the results, cleared up well and took away all t... See more
Company details
- #82 of 228 best companies in Bedroom furniture shop
- #152 of 396 best companies in Home Furniture Shop
- #46 of 114 best companies in Living room shop
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
Northgate Street 12, BA1 5AS, Bath, England, United Kingdom
- 01225 965805
4.8
Excellent
236 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and top notch delivery
Ordering and delivery all went smoothly. Dining chairs manufactured to promised timetable. And then delivery communications all clear and comprehensive - both sms texts and emails followed by telephone call on day of delivery. The delivery guys ( Earle and Ian) were both friendly and very helpful. Goods in excellent condition - top notch packaging demonstrated great care
4 June 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good morning Alex Hardaker,
We are truly delighted to hear that your experience with us, from ordering to delivery, was so smooth and positive. It's wonderful to know that our communication and the care taken with your chairs met your expectations. We appreciate your sharing your kind feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great product and the delivery team…
Great product and the delivery team Matt H and Matt S were excellent.
4 June 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good morning Vicky Smith,
We're so glad you enjoyed our product and the excellent delivery service. Thank you for your feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
1st class service from Paul Foxall
PAUL the Deputy Manager at the Lemington store was extremely helpful, friendly and professional.Will definately use this store again.
Visiting a store is very helpful when making decsions about what best suits your home.
3 June 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good morning Iona Jones,
We are delighted to hear about your positive experience at our store. It's wonderful that our team was so helpful and professional. We appreciate your kind words and look forward to your next visit.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
So polite and extremely helpful
So polite and extremely helpful. Couldn’t ask for a better experience. Explained everything clearly.
2 June 2026
Unprompted review
Gary and Matt were fantastic
Gary and Matt were fantastic. Very efficient and helpful. They built our triple wardrobe in no time at all and were very tidy.
3 June 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good morning Charlotte Fearnley,
We appreciate your positive feedback! We're happy to hear our team was efficient, helpful, and tidy with your wardrobe assembly.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great delivery team!
Fantastic service from start to finish. Communication great throughout the process. Special mention to Anthony R and Tommy on delivery who went out of there way to rectify a small issue we had . A credit to the company!
29 May 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good morning Mark Bryan,
We're so glad to hear you had a fantastic experience with us! We truly appreciate your kind words about our team's excellent service and communication.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Gary and Jake delivered our furniture…
Gary and Jake delivered our furniture last week during the heatwave. Despite having worked since 5a.m they were still cheerful and professional at 3pm. Well done both of you.
28 May 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good morning Isabel Smears,
We are so happy to hear about your positive experience with our delivery team! We truly appreciate you sharing your kind words.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Cotswold Company TV advert
Have you noticed that the current Cotswold Company TV advert, does not represent people of colour, not even as the hired help 🤔 it would seem as though signature quality is only attainable, if you're of the whiter persuasion!!
26 May 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good morning Clive Harvey,
Thank you for taking the time to share this with us.
We want all customers to feel seen, welcomed and included, and appreciate your comments regarding our TV advert.
Feedback like this is valuable in helping us continue to learn and improve, and your comment will be shared internally with the relevant team.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Browsed online initially then went to the Bath Store
I went into Store, and although the item I had seen online was not available instore as it was being dis countinued, the staff were able to show me a similar range which I was happy with. Yes I appreciate that grains of wood can vary but will not know this until I take delivery
22 May 2026
Unprompted review
Great service
The assistant (I think her name was Jules in the Bath store) helped us greatly. She was no pressure, but provided lots of information on the different styles of furniture. We placed an order
22 May 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Mr Clark,
We're so glad to hear our team provided such a helpful and informative experience. Thank you for sharing your positive feedback; we truly appreciate it.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Very helpful staff with a good…
Very helpful staff with a good knowledge of the products
16 May 2026
Unprompted review
Mike and Dan
Mike and Dan, who delivered all our furniture today were professional and extremely advisable. They took care they didn’t scratch any of our walls and insured we were happy with everything. We had a slight damage which was quickly dealt with by Mike and Dan. These two are a credit to the company. I was very impressed and will certainly prepare to send the rest of my products through them.
14 May 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Diane Wilder,
We appreciate your positive feedback regarding the professional and helpful delivery. We are happy to hear that our team took care of your walls and addressed the slight damage quickly. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great customer service from Sal who…
Great customer service from Sal who went through all our options with ideas as well
11 May 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Stanley,
We're so glad you had a great experience with our team. We appreciate your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
What a wonderful experience we had with…
What a wonderful experience we had with Siu-Pai and Simon K. delivering our lovely tables from Cotswold Company. Exceptionally friendly, polite, and good-humoured. Unboxed outside our home to reduce the mess, carried our bedside tables up flights of stairs with no hesitation, and wanted to make sure we were pleased with our purchases. Just a brilliant experience with these two men.
7 May 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Susan,
We appreciate your positive feedback regarding the delivery of your tables. We're happy to hear that the team was friendly, polite, and helpful, and that you were pleased with your purchases. Thank you!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Super efficient ordering service from…
Super efficient ordering service from the Bath team. V helpful and informative.
Delivery wise Gary and Jake delivering our order were great. Polite, helpful, efficient and effective at everything they did during delivery.
Would very much recommend!
6 May 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Mr S, Bristol,
We're happy to hear that the ordering service was super efficient and informative. It's great to know the delivery team was polite, helpful, and effective. We appreciate your recommendation and positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
My furniture order no 6592003
My furniture order no. 6592003 was delivered on time with great care by Charlie and Kyle J
They were friendly, respectful and carried the furniture into my house with care and respect for my house too.
5 May 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Angela Clements,
We're happy to hear that your furniture was delivered on time and with great care. We appreciate your positive feedback regarding the team's friendly and respectful service.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
First class service from the Cotswold…
First class service from the Cotswold Company, from the very helpful staff in the Bath office to both the delivery drivers Kyle and Stuart who were really polite and helpful. Would highly recommend them.
1 May 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Paul Gane,
We appreciate you sharing your experience with us. We're so glad to hear that our team in the Bath office and our delivery team were helpful and polite. Thank you for your recommendation!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Delivery Service
Rich and Daz arrived on time and were polite and courteous during the delivery. They did a brilliant job building the wardrobe right where we wanted it and gave advice on how to look after it and the 7 drawer chest that came with it.
Thank you!
29 April 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Chris Moore,
We appreciate you sharing your positive delivery experience. We're happy to hear that the team was punctual, polite, and helpful in building the wardrobe and offering care advice. Thank you!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Very knowledgeable and helpful staff in…
Very knowledgeable and helpful staff in store. Delivery time was slightly quicker than quoted. Earle and Mark were great bringing the sofas in and checking them over with us. Very good delivery team. Very happy with the sofas - excellent quality.
29 April 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Thomas,
We appreciate your feedback and are happy to hear that our staff were knowledgeable and helpful. It's great that the delivery team was efficient and you are pleased with your sofas' quality.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.