Recent ticket number, I-23371482. Gedeon was excellent in collaborating with our home-based internet technicians to resolve the email issues I was experiencing with Outlook on my laptop, which had not... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Crazy Domains is more than Australia's #1 domains and hosting provider, it has become the online marketing solutions provider for SMBs! With innovations from Website Builder to Simple SEO, it provides the suite of products and services to help companies get started online and expand beyond geographical boundaries.
For 19 years, we've empowered Aussie businesses to get online. See how several of them have built their ventures from the ground up
MADE IN AUSTRALIA
60 Pitt Street, Level 11, 2000, Sydney NSW, Australia
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Their auto-renew featured billed my card despite my trying to remove all cards on file. Previously they'd been helpful in assisting. However, they refused to refund me the amount that was auto-billed. I didn't authorise them to bill my card. I told them I tried to remove my card to stop the auto-renew/billing, but they told me it's impossible to remove the card on file. So unless you login, and turn off the auto-renewal of any products, you're helpless to remove your card and will get charged. I didn't authorise the charge. They charged me anyway, with a card I couldn't remove from their files. Less than a one star in this occassion.

Reply from Crazy Domains AU
I had a positive experience thanks to the excellent customer service I received. They were friendly and genuinely helpful. They were quick to resolve my query. Highly recommend!

Reply from Crazy Domains AU
I paid a hosting fee accidently forgetting my store is hosted by Shopify.
This was my email:
• The payment was made in error
• The website is hosted by Shopify
• I never agreed to your credit
• I have sold the business and cannot use your services.
• Consequently, I have no need of a credit on my account for further services
• The new owner wants to transfer the hosting away from your company
They refused to refund me and sited terms and conditions and closed the case without my permisssion. BEWARE! Scammers! Stay away!

Reply from Crazy Domains AU
"crazy domain support and tech team sucks, they hardly fix anything except that to and fro of emails while waiting all day and then they left office without resoltion while i end up waiting"

Reply from Crazy Domains AU
beware of auto renewals, I did not know my domain was on auto renewals, and it charged me without any authorization

Reply from Crazy Domains AU
The biggest rip off ever!
Money hungry people wait to rip us off! I bought titanium email an year ago, and when its time to renew they added two email accounts without an option to remove one of them.
Multiple calls later they claim its a technical issue and will call back in one day two days .. unfaithful, money hungry, unethical people. I had no choice but to renew with both the emails when i only ever needed one because the due date was here and they didnt let me pay for one!!
How can a company operate so unethically!! I am moving everything soon .. but if you are watching this!! Dont get lured into these money hungry people!! They are scam artists!! Stay away

Reply from Crazy Domains AU
I sell my domains on the Sedo marketplace, but this registrar appears to have ongoing issues with Sedo MLS distribution. My domains are not showing as premium listings in their website search results, even though they are properly listed with Buy Now pricing on Sedo.
When I contacted support, the responses I received contained incorrect information and generic explanations that did not address the actual problem. Unfortunately, the issue could not be escalated properly, which made it difficult to get a clear resolution.
Overall, the lack of accurate support and the MLS distribution problem make it challenging to rely on this registrar for selling premium domains.
Customer ID : 12905719

Reply from Crazy Domains AU
I had a disgusting experience with CrazyDomains.
After purchasing my domains through their website, my phone has not stopped ringing with scam calls about my websites and domain registrations. This only started after I bought my domains from CrazyDomains.
I later discovered that CrazyDomains had published all of my private information publicly through WHOIS without my permission or proper warning. This included extremely sensitive information such as my phone number, ABN, and even my home address. When purchasing the domain, there was no clear option or notice to hide my personal details, which is something most reputable domain providers offer automatically.
When I contacted their support team about this serious privacy issue, they were completely unhelpful. Instead of resolving the problem, they simply told me I can buy their privacy protection service—but by that point the damage was already done and my personal information had already been scraped and shared everywhere.
What makes this worse is that most other domain registrars provide WHOIS privacy protection for free to protect their customers from spam, scams, and harassment. CrazyDomains clearly does not respect their customers' privacy.
Publishing someone's phone number, home address, and ABN publicly without clear consent is unacceptable, and then asking them to pay to protect it afterward is even worse.
I strongly recommend avoiding CrazyDomains and choosing a domain provider that actually respects customer privacy and security.

Reply from Crazy Domains AU
My Account is disabled as new customer , submitted my government id already and the agent customer service was not helpful to prevent it . I now have to wait with in 24 hrs .
My account is still not enabled, have to change the review to 1 star , I will be asking for a refund for my domains please .
Customer ID : M12944086

Reply from Crazy Domains AU
I have been a customer of this company for over 11 years, and unfortunately my recent experience has been very disappointing.
In the past, the service was excellent. The recommendations provided were always beneficial for both my business and the company. When I invested in their premium SEO services and high tier server, the support was professional and my rankings were performing well. My previous account manager, Roman, was outstanding. He was knowledgeable, respectful, and genuinely focused on helping my business grow.
However, things changed when my account was reassigned to a new account manager named Marvin. My experience with him has been extremely frustrating due to his lack of professionalism and courtesy. Despite repeatedly explaining that my IT team advised that I do not need a server upgrade, Marvin continued to push aggressively for an upgrade from my current $5,000 server to an $8,000 plan.
The issue is not the cost. I am willing to invest in my business when the recommendation makes sense. The problem is the constant pressure, rude tone, and persistent attempts to sell something I clearly stated I did not need. It felt more like harassment than professional account management.
I even asked if my previous account manager Roman could assist me again, but I was told he no longer works for the company. Instead of respecting my concerns, Marvin continued insisting that he was the best person to assist me.
The situation became so frustrating that I had to request my account be placed on a “Do Not Call” list just to stop the constant calls and pressure while I am traveling to U.S.
After more than a decade as a loyal customer, this experience was extremely disappointing. I strongly suggest the company review how some of their account managers interact with long term clients. Customer service should be based on professionalism, respect, and integrity, not aggressive upselling.
I hope the company takes this feedback seriously and improves the quality and professionalism of their customer support moving forward.

Reply from Crazy Domains AU
I used CrazyDomains for a back listed / about to drop domain capture. I figured no one else would be on the hunt for the domain as it was specific to my business name.
Unfortunately CrazyDomains were unable to capture the domain for me, at such a low price I didn’t mind the cost.
But what I do mind is; when I log in it suggests that the domain has been successfully registered, it hasn’t been, the domain is already up for sale, but it shows on my account with auto-renew switched on.
Finally I have had no communication; no emails confirming whether the capture was successful or not. To be honest I may as well have tried to grab the domain myself, I don’t even know IF crazy domains even tried to catch the domain, that was an easy few quid if they didn’t, of course their T&Cs don’t allow a refund.

Reply from Crazy Domains AU
if I could leave you a no star review I would. I have been chasing a refund for service not provided for over 3 weeks. your business is a shameful scam!

Reply from Crazy Domains AU
We have been a loyal customer for 16yrs. We pay for the top business hosting plan, for the last 6mths we have had endless problems with emails due to their server being overloaded, now they are saying despite their ultimate business plan saying you can have 150email addresses, we have 5 and maybe send and receive 50 emails a day, we apparently can only send/receive 20 in any 8 hr period , which is not anywhere in their adverting or terms and conditions. How can any small business operate without access to emails .

Reply from Crazy Domains AU
Absolutely disgusted with the support for Case E-481167. I’ve had a site down for over a day with a mandatory client presentation looming. At one point, I was left with a 10-hour gap without a single update from Tier 2. Every time I reached out, I was given generic 'we are working on it' promises that led nowhere. To be told a site is 'functioning' when it is still throwing 500 server errors on multiple networks is insulting.
Despite proving with a 'control group' that the plugins and code are functional on their own network as I have two identical websites on two seperate hosting plans where one works perfectly and one throws up errors. They even told me the site was 'fixed' when it clearly wasn't
If you value your business uptime and don't want to be gaslit by support while you do their technical job for them, stay away."

Reply from Crazy Domains AU
Very poor customer service, been waiting to talk to an agent for nearly an hour (I was told the queue was 35 minutes) when my call was cut off without being answered.
The chat bot is no better that took over 20 minutes to respond and the responses are so slow that It keeps asking me if I'm still here. The chat bot solved some of my problem., I got logged out before it had finished answering some questions over security that I had raised.
NB. Customer service used to be good, which was one of the reasons I signed up with CrayDomains

Reply from Crazy Domains AU
They hide basic domain management behind premium pay walls and do not advertise that until you've signed up. Lots of hidden automatic add ons to try and sell you extra products before checkout. Spend your money at a more reputable provider

Reply from Crazy Domains AU
Beware!
All I've wanted is to do is purchase and hold domain variations of my businesses so that their reputation's remained protected. Crazy Domains constantly changed settings to sneak in re-registration of un-required or previously un-purchased software and support options. This sometimes occurred when moving from purchase review to payment windows. Their site and dashboard is purposely bloated with warnings of (unrequired) products that require renewal, making the interface confusing and overly expensive for the unsuspecting or new users and their site is slow to update status' of products after payment. Their renewal emails are relentless and suggest expiration well before due and they are overly intrusive and aggressive in their attempt to sell products.
Support: The staff I have spoken to have been friendly though some struggle with English.
I recently accidently used a wrong credit card (my employers) to pay for my renewals. I contacted them shortly afterwards to request a refund and new payment. I was told that in line with the policies of their parent company 'Dreamscape', no refunds would be or could be given which is against Australian consumer protection law.
I give 1 stars because I was able to purchase my domains easily, but since then have regretted opting for them as my choice.

Reply from Crazy Domains AU
Worst most unreliable hosting service I've ever had....[UPDATE] and after giving my one-star review to top it all off I received an email from Bern at Crazydomains asking me for information to try and fix my issues. After spending hours on my part sending screenshots and other information to Bern, he eventually went quiet and stopped responding. I rest my case - moved all my email now to a new provider and it's working great.

Reply from Crazy Domains AU
After owning domains for 20 years…
The past 10 months dating back from
27-02-2026
I am having my account suppressed & are unable to renew domains that I have owned & paid for, for many years
Now I have had my business & IP domain rejected so that I couldn’t renew it
The system says it’s available even in Whois.com, yet my domain is not available
My IP & ownership is being stolen
Please… DO NOT USE CRAZY DOMAINS!

Reply from Crazy Domains AU
They hide basic domain management behind premium pay walls and do not advertise that until you've signed up. If we had genuine consumer protections in this country they'd be out of business. Stay away

Reply from Crazy Domains AU
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.