Crazy Domains AU Reviews 

7,077
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 315 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their knowledge, helpfulness, and efficiency in resolving issues, often going above and beyond to assist. Many people highlight the exceptional customer service and prompt responses, noting that complex processes are made straightforward and problems are resolved quickly and effectively. Reviewers appreciate the reliable support and the overall positive interactions with the team. However, some customers also noted significant issues with slow response times and poor communication from customer support, with some reporting long waits for assistance or a lack of human interaction. A few other people also felt that the website and technical services had problems, including servers taking too long to respond, credentials not working, or files being deleted without explanation. Additionally, some reviewers mentioned concerns about hidden fees, being charged for services they did not sign up for, or difficulty renewing domains.

What people talk about most

Customer service

Users describe ambiguous interactions with customer service, with many reporting dissatisfaction due to... See more

Website

Clients share negative opinions on website functionality, with many experiencing recurring issues like server... See more

Staff

Consumers find staff to be positive, with many reviewers praising specific individuals for their helpfulness,... See more

Service

Customers had ambiguous experiences with service, with many reporting significant dissatisfaction due to... See more

Response time

Customers consistently note ambiguous experiences with response times, with many reviewers expressing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Recent ticket number, I-23371482. Gedeon was excellent in collaborating with our home-based internet technicians to resolve the email issues I was experiencing with Outlook on my laptop, which had not... See more

Company replied

Rated 3 out of 5 stars

Was giving the wrong advice on my Domain which I thought was with Crazy Domains but only had Hosting. Told website had crashed and need new site.But after second call back to Crazy Domains learnt it w... See more

Company replied

Rated 5 out of 5 stars

The Agent SHEENA guided me through the transitions of email migrations including reinstating & upgrading Outlook 365, the complicated issues of dealing with POP & IMAP was dealt with via Team Viewer.... See more

Company replied

Rated 5 out of 5 stars

Jane went above and beyond to get my DNS Premius sorted and is keeping an eye on the domain activation so she can set up URL forwarding. I had no idea how to do any of this and her help has assured me... See more

Company replied


Company details

  1. Web hosting company
  2. DNS Provider
  3. Email service provider
  4. Internet Service Provider
  5. Software company

About Crazy Domains AU

Written by the company

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About Us

Crazy Domains is more than Australia's #1 domains and hosting provider, it has become the online marketing solutions provider for SMBs! With innovations from Website Builder to Simple SEO, it provides the suite of products and services to help companies get started online and expand beyond geographical boundaries.

Be Inspired

For 19 years, we've empowered Aussie businesses to get online. See how several of them have built their ventures from the ground up

made in australia

MADE IN AUSTRALIA

NEED HELP?

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Contact info

3.9

Great

TrustScore 4 out of 5

7k reviews

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3.9

All reviews

(7,077)

312 reviews in the last 12 months

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Rated 1 out of 5 stars

Charged card without authorisation and refused to refund me.

Their auto-renew featured billed my card despite my trying to remove all cards on file. Previously they'd been helpful in assisting. However, they refused to refund me the amount that was auto-billed. I didn't authorise them to bill my card. I told them I tried to remove my card to stop the auto-renew/billing, but they told me it's impossible to remove the card on file. So unless you login, and turn off the auto-renewal of any products, you're helpless to remove your card and will get charged. I didn't authorise the charge. They charged me anyway, with a card I couldn't remove from their files. Less than a one star in this occassion.

10 March 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hello Nick,

Thank you for taking the time to share your feedback.

We are sorry to hear about your experience, particularly regarding the auto-renewal charge and the difficulty you faced in removing your payment details.

We understand how frustrating this must have been, especially when you did not intend to authorize the charge. This is not the level of service we aim to provide, and we take this feedback seriously.

We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.

Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.

Kind regards,

Cathy T.
Online Experience Specialist

Rated 5 out of 5 stars

I had a positive experience thanks to…

I had a positive experience thanks to the excellent customer service I received. They were friendly and genuinely helpful. They were quick to resolve my query. Highly recommend!

10 March 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hi Chase,

Thank you for taking the time to share your positive review.

We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.

If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.

Thanks for being the best part of Crazy Domains.

Regards,

Cathy T.
Online Experience Specialist

Rated 1 out of 5 stars

I paid a hosting fee accidently…

I paid a hosting fee accidently forgetting my store is hosted by Shopify.
This was my email:
• The payment was made in error
• The website is hosted by Shopify
• I never agreed to your credit
• I have sold the business and cannot use your services.
• Consequently, I have no need of a credit on my account for further services
• The new owner wants to transfer the hosting away from your company
They refused to refund me and sited terms and conditions and closed the case without my permisssion. BEWARE! Scammers! Stay away!

17 March 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hello Genevieve,

Thank you for taking the time to share your feedback.

We are sorry to hear about the accidental payment and the frustration caused by our handling of your hosting account.

We understand how disappointing it can be when a resolution doesn’t meet your expectations. This is not the level of service we aim to provide, and we take your feedback seriously.

We would like the opportunity to review your situation further. Please contact us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.

Thank you again for bringing this to our attention. Your feedback helps us improve our service.

Kind regards,

Cathy T.
Online Experience Specialist

Rated 1 out of 5 stars

"crazy domain support and tech team…

"crazy domain support and tech team sucks, they hardly fix anything except that to and fro of emails while waiting all day and then they left office without resoltion while i end up waiting"

16 March 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hello Kareem,

Thank you for taking the time to share your feedback.

We are sorry to hear about your experience with our support and technical teams, especially regarding the delays and the back-and-forth communication without a clear resolution.

We understand how frustrating it can be to wait for assistance throughout the day and still not receive the outcome you were expecting. This is not the level of service we aim to provide, and we take this feedback seriously.

We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.

Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.

Kind regards,

Cathy T.
Online Experience Specialist

Rated 1 out of 5 stars

beware of auto renewals

beware of auto renewals, I did not know my domain was on auto renewals, and it charged me without any authorization

15 March 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hello Andrew,

Thank you for sharing your feedback.

We’re sorry to hear about your concern regarding the auto-renewal of your domain. We understand how unexpected charges can be frustrating, particularly if you were not aware that the service was set to renew automatically.

Auto-renewal is typically enabled to help ensure domains remain active and avoid unintentional expiration. However, we understand the importance of having full visibility and control over these settings.

We would appreciate the opportunity to review your account and clarify the renewal settings applied to your domain. Please reach out to supportreviews@crazydomains.com with your account details and any related order or invoice information so our team can investigate and assist you further.

Thank you for bringing this matter to our attention.

Bern O.
Online Experience Specialist

Rated 1 out of 5 stars

The biggest rip off ever

The biggest rip off ever!
Money hungry people wait to rip us off! I bought titanium email an year ago, and when its time to renew they added two email accounts without an option to remove one of them.
Multiple calls later they claim its a technical issue and will call back in one day two days .. unfaithful, money hungry, unethical people. I had no choice but to renew with both the emails when i only ever needed one because the due date was here and they didnt let me pay for one!!
How can a company operate so unethically!! I am moving everything soon .. but if you are watching this!! Dont get lured into these money hungry people!! They are scam artists!! Stay away

13 March 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hello Aswin,

Thank you for taking the time to share your feedback.

We’re sorry to hear about your experience during the renewal of your Titan Email service. We understand how frustrating it must have been to encounter unexpected changes to your renewal options, especially when you only required a single email account and were working against a renewal deadline.

We also regret the inconvenience caused by the delays in follow-up and the lack of timely resolution after your multiple attempts to seek assistance. This is not the experience we aim to provide, and we understand how this situation could lead to disappointment and concern.

Please be assured that we would like to review this matter further to understand what occurred during the renewal process and the technical issue you were advised about. We encourage you to contact us at supportreviews@crazydomains.com with your account details and any related case references so our team can investigate and follow up with you directly.

Thank you for bringing this to our attention.

Bern O.
Online Experience Specialist

Rated 1 out of 5 stars

I sell my domains on the Sedo…

I sell my domains on the Sedo marketplace, but this registrar appears to have ongoing issues with Sedo MLS distribution. My domains are not showing as premium listings in their website search results, even though they are properly listed with Buy Now pricing on Sedo.

When I contacted support, the responses I received contained incorrect information and generic explanations that did not address the actual problem. Unfortunately, the issue could not be escalated properly, which made it difficult to get a clear resolution.

Overall, the lack of accurate support and the MLS distribution problem make it challenging to rely on this registrar for selling premium domains.

Customer ID : 12905719

1 March 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hello Nathan,

Thank you for bringing this matter to our attention and for providing detailed feedback regarding your Sedo MLS listings.

We’re sorry to hear about the difficulties you’ve experienced with your domains not appearing as premium listings despite being correctly configured on the Sedo marketplace. We understand how important accurate MLS distribution and visibility are when managing domain sales.

Please be assured that we will be conducting a thorough investigation into your account and the reported MLS distribution concern. Our team will review the configuration and integration details to determine what may be causing the issue.

Once our investigation has been completed, we will reach out to you with an update and any necessary next steps.

We appreciate your patience while this is being examined and thank you for bringing this to our attention.

Bern O.
Online Experience Specialist

Rated 1 out of 5 stars

CrazyDomains Exposed My Phone Number, Address and ABN to Scammers

I had a disgusting experience with CrazyDomains.

After purchasing my domains through their website, my phone has not stopped ringing with scam calls about my websites and domain registrations. This only started after I bought my domains from CrazyDomains.

I later discovered that CrazyDomains had published all of my private information publicly through WHOIS without my permission or proper warning. This included extremely sensitive information such as my phone number, ABN, and even my home address. When purchasing the domain, there was no clear option or notice to hide my personal details, which is something most reputable domain providers offer automatically.

When I contacted their support team about this serious privacy issue, they were completely unhelpful. Instead of resolving the problem, they simply told me I can buy their privacy protection service—but by that point the damage was already done and my personal information had already been scraped and shared everywhere.

What makes this worse is that most other domain registrars provide WHOIS privacy protection for free to protect their customers from spam, scams, and harassment. CrazyDomains clearly does not respect their customers' privacy.

Publishing someone's phone number, home address, and ABN publicly without clear consent is unacceptable, and then asking them to pay to protect it afterward is even worse.

I strongly recommend avoiding CrazyDomains and choosing a domain provider that actually respects customer privacy and security.

13 March 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hello Ash,

Thank you for taking the time to share your feedback.

We’re sorry to hear about your experience and understand how concerning it must be to receive unsolicited calls after registering your domain. Protecting customer information and maintaining transparency around domain registration settings is very important to us, and we regret the frustration this situation has caused.

Domain registrations are subject to global registry requirements, which may involve certain contact details being listed in the public WHOIS database unless privacy protection is enabled. That said, we understand your concern regarding how this information may have been displayed and the impact it has had on your privacy.

We would appreciate the opportunity to review your account and confirm the settings applied during your domain registration so we can better understand what occurred and assist you with securing your domain contact details moving forward. Please contact us at supportreviews@crazydomains.com with your account information so our team can investigate and follow up with you directly.

Thank you again for bringing this matter to our attention.

Bern O.
Online Experience Specialist

Rated 1 out of 5 stars

My Account is disabled as new customer…

My Account is disabled as new customer , submitted my government id already and the agent customer service was not helpful to prevent it . I now have to wait with in 24 hrs .
My account is still not enabled, have to change the review to 1 star , I will be asking for a refund for my domains please .
Customer ID : M12944086

10 March 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hello Alfredo,

Thank you for taking the time to share your feedback.

We are sorry to hear about your experience with your account being disabled and the inconvenience this has caused after submitting your government ID for verification.

We understand how frustrating it can be to encounter delays, especially as a new customer. This is not the level of service we aim to provide, and we take this feedback seriously.

We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.

Your feedback helps us identify areas where we need to improve.

Kind regards,

Cathy T.
Online Experience Specialist

Rated 1 out of 5 stars

Unprofessional and Rude Sales

I have been a customer of this company for over 11 years, and unfortunately my recent experience has been very disappointing.

In the past, the service was excellent. The recommendations provided were always beneficial for both my business and the company. When I invested in their premium SEO services and high tier server, the support was professional and my rankings were performing well. My previous account manager, Roman, was outstanding. He was knowledgeable, respectful, and genuinely focused on helping my business grow.

However, things changed when my account was reassigned to a new account manager named Marvin. My experience with him has been extremely frustrating due to his lack of professionalism and courtesy. Despite repeatedly explaining that my IT team advised that I do not need a server upgrade, Marvin continued to push aggressively for an upgrade from my current $5,000 server to an $8,000 plan.

The issue is not the cost. I am willing to invest in my business when the recommendation makes sense. The problem is the constant pressure, rude tone, and persistent attempts to sell something I clearly stated I did not need. It felt more like harassment than professional account management.

I even asked if my previous account manager Roman could assist me again, but I was told he no longer works for the company. Instead of respecting my concerns, Marvin continued insisting that he was the best person to assist me.

The situation became so frustrating that I had to request my account be placed on a “Do Not Call” list just to stop the constant calls and pressure while I am traveling to U.S.

After more than a decade as a loyal customer, this experience was extremely disappointing. I strongly suggest the company review how some of their account managers interact with long term clients. Customer service should be based on professionalism, respect, and integrity, not aggressive upselling.

I hope the company takes this feedback seriously and improves the quality and professionalism of their customer support moving forward.

26 February 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hello Josh,

Thank you for taking the time to share your detailed feedback and for your continued support over the past 11 years.

We’re truly sorry to hear that your recent experience did not reflect the level of professionalism and service you previously received. Long-term customers such as yourself are highly valued, and it is concerning to learn that your interactions left you feeling pressured and dissatisfied.

We understand how important it is for account management discussions and service recommendations to be aligned with your business needs and communicated with professionalism and respect. Your comments regarding the sales approach and communication style have been noted, and we take this type of feedback seriously as it helps us review and improve how we support our customers.

We would appreciate the opportunity to review your experience in detail and ensure your concerns are properly addressed. Please reach out to us at supportreviews@crazydomains.com with your account details so the appropriate team can investigate this matter and follow up with you directly.

Thank you again for bringing this to our attention. We value your long-standing relationship with us and hope to restore your confidence in our services.

Bern O.
Online Experience Specialist

Rated 1 out of 5 stars

I used CrazyDomains for a back listed /…

I used CrazyDomains for a back listed / about to drop domain capture. I figured no one else would be on the hunt for the domain as it was specific to my business name.

Unfortunately CrazyDomains were unable to capture the domain for me, at such a low price I didn’t mind the cost.

But what I do mind is; when I log in it suggests that the domain has been successfully registered, it hasn’t been, the domain is already up for sale, but it shows on my account with auto-renew switched on.

Finally I have had no communication; no emails confirming whether the capture was successful or not. To be honest I may as well have tried to grab the domain myself, I don’t even know IF crazy domains even tried to catch the domain, that was an easy few quid if they didn’t, of course their T&Cs don’t allow a refund.

6 March 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hello Mark,

Thank you for taking the time to share your feedback.

We’re sorry to hear about the confusion and frustration you experienced regarding the domain backorder process and the lack of communication following your request. We understand how important clear updates and accurate account information are, especially when you are relying on a service to secure a domain relevant to your business.

We regret any misunderstanding caused by the domain status appearing in your account and the absence of confirmation emails regarding the capture outcome. This is not the experience we aim to provide, and we appreciate you bringing this to our attention.

We would like the opportunity to review your case, verify what occurred during the domain capture attempt, and clarify the status shown in your account. Please contact us at supportreviews@crazydomains.com with your account details and any related order information so our team can investigate further and assist you accordingly.

Thank you again for your feedback.

Bern O.
Online Experience Specialist

Rated 1 out of 5 stars

if I could leave you a no star review I…

if I could leave you a no star review I would. I have been chasing a refund for service not provided for over 3 weeks. your business is a shameful scam!

10 February 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hello Brent,

Thank you for taking the time to share your feedback.

We are sorry to hear about your experience and the frustration caused by the delay regarding your refund request.

We understand how frustrating it can be to wait for a resolution, and this is certainly not the level of service we aim to provide. Please be assured that we take your feedback seriously.

We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Kindly reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up accordingly.

Your feedback helps us identify areas where we need to improve.

Kind regards,

Cathy T.
Online Experience Specialist

Rated 1 out of 5 stars

We have been a loyal customer for…

We have been a loyal customer for 16yrs. We pay for the top business hosting plan, for the last 6mths we have had endless problems with emails due to their server being overloaded, now they are saying despite their ultimate business plan saying you can have 150email addresses, we have 5 and maybe send and receive 50 emails a day, we apparently can only send/receive 20 in any 8 hr period , which is not anywhere in their adverting or terms and conditions. How can any small business operate without access to emails .

9 March 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hello Grant,

Thank you for taking the time to share your feedback.

We are sorry to hear about the ongoing email issues you’ve experienced with your business hosting plan. We understand how critical email access is for your operations, and this is not the level of service we aim to provide.

We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.

Thank you for bringing this to our attention. Your feedback helps us improve our service.

Kind regards,

Cathy T.
Online Experience Specialist

Rated 1 out of 5 stars

Appalling Service: 24+ Hours of Downtime & Constant "Blame the Customer" Tactics

Absolutely disgusted with the support for Case E-481167. I’ve had a site down for over a day with a mandatory client presentation looming. At one point, I was left with a 10-hour gap without a single update from Tier 2. Every time I reached out, I was given generic 'we are working on it' promises that led nowhere. To be told a site is 'functioning' when it is still throwing 500 server errors on multiple networks is insulting.

Despite proving with a 'control group' that the plugins and code are functional on their own network as I have two identical websites on two seperate hosting plans where one works perfectly and one throws up errors. They even told me the site was 'fixed' when it clearly wasn't

If you value your business uptime and don't want to be gaslit by support while you do their technical job for them, stay away."

2 March 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hello Terry,

Thank you for taking the time to share your feedback.

We are sorry to hear about your experience with case E-481167. We understand how frustrating extended downtime and lack of timely updates can be, especially with critical deadlines. This is not the level of service we aim to provide, and we take your feedback seriously.

We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.

Kind regards,

Cathy T.
Online Experience Specialist

Rated 1 out of 5 stars

Terrible customer service

Very poor customer service, been waiting to talk to an agent for nearly an hour (I was told the queue was 35 minutes) when my call was cut off without being answered.
The chat bot is no better that took over 20 minutes to respond and the responses are so slow that It keeps asking me if I'm still here. The chat bot solved some of my problem., I got logged out before it had finished answering some questions over security that I had raised.

NB. Customer service used to be good, which was one of the reasons I signed up with CrayDomains

2 March 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hello Customer,

Thank you for taking the time to share your feedback.

We’re sorry to hear about your recent experience with our support channels and the frustration caused by the extended wait times and disconnection during your call and chat session. We understand how important timely and reliable assistance is, especially when you’re seeking help with security-related concerns.

We also appreciate you acknowledging your previous positive experiences with our customer service, and we regret that your recent interaction did not meet those expectations. This is not the level of support we aim to provide.

We’d appreciate the opportunity to review your experience further and assist where possible. Please reach out to us at supportreviews@crazydomains.com
with your account details so we can investigate and follow up accordingly.

Thank you for bringing this to our attention. Your feedback helps us improve our support services.

Bern O.
Online Experience Specialist

Rated 1 out of 5 stars

Hidden costs galore

They hide basic domain management behind premium pay walls and do not advertise that until you've signed up. Lots of hidden automatic add ons to try and sell you extra products before checkout. Spend your money at a more reputable provider

1 March 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hello Customer,

Thank you for sharing your feedback.

We are sorry to hear that you felt some features and add-ons were not clearly presented during signup and checkout. We understand how frustrating that can be, and this is not the experience we aim to provide.

We would appreciate the opportunity to review your concerns further. Please contact us at supportreviews@crazydomains.com with your account details so we can investigate and assist you.

Your feedback helps us identify areas where we need to improve.

Kind regards,

Cathy T.
Online Experience Specialist

Rated 1 out of 5 stars

Beware! No refunds - Aggressive sales

Beware!
All I've wanted is to do is purchase and hold domain variations of my businesses so that their reputation's remained protected. Crazy Domains constantly changed settings to sneak in re-registration of un-required or previously un-purchased software and support options. This sometimes occurred when moving from purchase review to payment windows. Their site and dashboard is purposely bloated with warnings of (unrequired) products that require renewal, making the interface confusing and overly expensive for the unsuspecting or new users and their site is slow to update status' of products after payment. Their renewal emails are relentless and suggest expiration well before due and they are overly intrusive and aggressive in their attempt to sell products.
Support: The staff I have spoken to have been friendly though some struggle with English.
I recently accidently used a wrong credit card (my employers) to pay for my renewals. I contacted them shortly afterwards to request a refund and new payment. I was told that in line with the policies of their parent company 'Dreamscape', no refunds would be or could be given which is against Australian consumer protection law.
I give 1 stars because I was able to purchase my domains easily, but since then have regretted opting for them as my choice.

26 February 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hello Brendon,

Thank you for taking the time to share your feedback.

We’re sorry to hear about your experience and understand how frustrating the checkout process, renewal notices, and billing issue must have been. We also understand how upsetting it would be to accidentally use the wrong credit card and then feel unsupported when requesting help. We take these concerns seriously, including questions around our policies and consumer protection obligations. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.

We would like the opportunity to review your case further. Please email us at supportreviews@crazydomains.com with your account details so we can investigate and assist you properly.

Thank you again for bringing this to our attention.

Kind regards,

Cathy T.
Online Experience Specialist

Rated 1 out of 5 stars

Worst most unreliable hosting service…

Worst most unreliable hosting service I've ever had....[UPDATE] and after giving my one-star review to top it all off I received an email from Bern at Crazydomains asking me for information to try and fix my issues. After spending hours on my part sending screenshots and other information to Bern, he eventually went quiet and stopped responding. I rest my case - moved all my email now to a new provider and it's working great.

2 February 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hello Grant,

Thank you for taking the time to share your feedback.

We’re sorry to hear about your experience and that our hosting service did not meet your expectations. We understand how important reliability is, and this is not the level of service we aim to provide.

We’d appreciate the opportunity to better understand your concerns and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com
with your account details so we can review your experience and follow up accordingly.

Thank you for bringing this to our attention. Your feedback helps us improve our services.

Bern O.
Online Experience Specialist

Rated 1 out of 5 stars

After owning domains for 20 years…

After owning domains for 20 years…
The past 10 months dating back from
27-02-2026

I am having my account suppressed & are unable to renew domains that I have owned & paid for, for many years
Now I have had my business & IP domain rejected so that I couldn’t renew it

The system says it’s available even in Whois.com, yet my domain is not available

My IP & ownership is being stolen

Please… DO NOT USE CRAZY DOMAINS!

27 February 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hello Customer,

Thank you for taking the time to share your feedback.

We are very sorry to hear about your experience regarding your account status and domain renewal concerns. We understand how alarming and frustrating it must feel to believe that access to domains you have owned and paid for over many years has been restricted, especially when the system indicates that the domain is available elsewhere.

Please be assured that this is not the level of service we aim to provide, and we take concerns relating to domain ownership and account access very seriously. Matters involving domain status, WHOIS records, and renewal eligibility can sometimes be affected by account verification requirements, Registry rules, expiration timelines, or domain lifecycle stages, and we would like the opportunity to carefully review your case.

We kindly ask that you contact us at supportreviews@crazydomains.com with your account details and the specific domain name so we can investigate and provide you with clear clarification and assistance.

Thank you for bringing this to our attention. Your feedback is important to us and helps us improve our services.

Kind regards,

Cathy T.
Online Experience Specialist

Rated 1 out of 5 stars

Deceptive advertising and scam artists

They hide basic domain management behind premium pay walls and do not advertise that until you've signed up. If we had genuine consumer protections in this country they'd be out of business. Stay away

27 February 2026
Unprompted review
Crazy Domains AU logo

Reply from Crazy Domains AU

Hello James,

Thank you for taking the time to share your feedback.

We’re sorry to hear about your concerns regarding domain management features and pricing transparency. We understand how frustrating it can be if expectations around included services are not aligned with your experience.

Your comments about advertising clarity and feature access have been noted. This is not the experience we aim to provide, and we take feedback like this seriously.

We’d appreciate the opportunity to review your account and clarify the services and options available to you. Please reach out to us at supportreviews@crazydomains.com
with your account details so we can investigate and address your concerns appropriately.

Thank you for bringing this to our attention. Your feedback helps us improve our services and communication.

Bern O.
Online Experience Specialist

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