Beware. Preying on vulnerable people with poor credit ratings promising to find loans . Go through the process to be told there are no loans available but you’ve unwittingly agreed to pay £19.99 p... See more
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After taken payments for years, unable to get into email account. Finally managed to get into account, went to log in to credit perfect to find a warning saying account inactive. So not being able to... See more
This has happened so many times. Get re directed from god knows what websites onto here don’t even click or agree to anything and then I end up getting charged the dreaded £20 and now they want to tak... See more
Company replied
This company are a total disgrace, after signing up without realising I cancelled my account immediately. They still took 19.99 off me. After confirming my account was cancelled I have discovered to... See more
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Company details
Written by the company
Credit Perfect is your online personal finance manager. It allows you to manage and improve your credit report and score as well as access alternative credit providers that can provide loans or other credit, even though you may not have perfect credit rating or history. Features include: Credit Alerts, Access to Alternative Lenders, Credit Builder Credit Cards, Guides & Tools and Online Loan Brokerage.
Contact info
Glasshouse, Alderley Park, SK10 4ZE, Nether Alderley, United Kingdom
- www.creditperfect.co.uk
1.4
Bad
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Reply from Creditperfect
Dear Customer, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our Credit Report Specialist Natasha. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
I have had £19.99 taken form my account…
I have had £19.99 taken form my account I didn’t authorise this or even give you my bank details. This is theft and I’ve reported it to the fraud team at my bank.
Refund this money immediately.
I stand by my review. I reported Creditperfect to the fraud department of my bank. As I gave my detail to apply for a loan nothing was ever mentioned about taking it for a subscription. So credit perfect used my bank detail to take money without my permission.
I did contact you first by phone to be told use don’t take calls anymore.
Then I emailed you to be told it was a subscription and basically that was it.
So I got a refund through using my bank and the fraud squad.
So to all the other people you have done this to get into your bank and the fraud team.
Patricia
26 August 2022
Reply from Creditperfect
We’re sorry you’ve had this experience with Credit Perfect. We’d like to understand more about your feedback so we can make it right. If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you. When you get in touch, just mention you’ve left a review so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review as this will help us improve our products and services. Many thanks, the Credit Perfect Team.
Beth rang me and solved the issue not…
Beth rang me and solved the issue not what I was expecting such a fab member of your team
24 August 2022
Reply from Creditperfect
Thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Bethanie. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Helpful and empathetic towards my…
Helpful and empathetic towards my situation and did their best to resolve the position I was in.
19 August 2022
Reply from Creditperfect
Dear Tom, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Eleanor. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
This company are scam artists
This company are scam artists . I happened to browse their service a few weeks ago . Realised it was no different to clear score and took no further action. Just checked my bank account and they have taken £19.99 to way to contact them by phone .. have just made a official complaint to financial ombudsman and will dispute with my bank when it’s out of pending … Beware !!
19 August 2022
Unprompted review
Reply from Creditperfect
We’re sorry to hear about your experience with Credit Perfect. We’d like to make things right and get some more feedback from you. If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you. Just mention you’ve left a review when you contact us so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review, as this will help us improve our products and services.
If you have a problem they will help and respond quickly.
Very helpful and informative.
17 August 2022
Reply from Creditperfect
Dear Tracey, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Natalie. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
The staff were very helpful
11 August 2022
Reply from Creditperfect
Dear Customer, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Josie. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Disgusting company.As with other I was…
Disgusting company.As with others I was looking for financial assistance and they have used peoples desperation to their advantage.I have sent several emails confirming I did not sign up to their service and they have not acknowledged my formal complaint or request for a refund, they just send generic emails of no assistance.
Edited to respond to the below response- yet another delay tactic by credit perfect. Applied for finance on 11/07, received an email from credit perfect on the same date which advised if I would like to sign up to the free trial follow the link- I didn’t because I have no use for this service. Have sent this email to credit perfect but they have consistently replied with the same generic email re the 14 day trial. The only frauds here are credit perfect honestly don’t know how they sleep at night
9 August 2022
Reply from Creditperfect
We’re sorry you’ve had this experience with Credit Perfect. You may have come to us from a different website if you were searching for credit and your original application didn’t find a loan match for you.
We take fraud claims very seriously. If you haven't applied for loans or provided your card details at that time, then we would like to hear from you again.
If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you again. When you get in touch, just mention you’ve left a review so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review as this will help us improve our products and services. Many thanks, the Credit Perfect Team.
No service delivered yet they want to take regular payment based on hidden payment terms
They sent only one email at the start and nothing else yet they fraudulently requested regular payment from me from the moment I used their site. No information confirming when the trial period ends in my email or what the charged amount is and they did not match me to any lender. Shortly after giving them my details, I began receiving calls from other unsolicited so-called financial advisers who I don't know how they got my details (so I can only suspect it from these guys) and they started pressuring me to give them even more details and enter IVA and other dodgy financial arrangements.
They cant be reached via phone calls and their contact form is limited to automated actions only.
Save yourself the headache they can't help you better than all the free comparison sites. They are a worse and expensive useless solution
Well anyways if I can get my money back I will be happy.
8 August 2022
Unprompted review
Reply from Creditperfect
We’re sorry to hear about your experience with Credit Perfect. We’d like to make things right and get some more feedback from you. If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you. Just mention you’ve left a review when you contact us so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review, as this will help us improve our products and services.
Scammers. Avoid!
They offer you a loan with its repayment plan but you need to introduce your card details to continue and instead they subscribe you to their services, no loan has been provided they will charge you £19.99 and refuse to offer a refund. Don't fall for this scam.
6 August 2022
Reply from Creditperfect
We’re sorry to hear about your experience with Credit Perfect. We’d like to make things right and get some more feedback from you. If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you. Just mention you’ve left a review when you contact us so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review, as this will help us improve our products and services.
Scam scam scam never answer been taking…
Scam scam scam never answer been taking money for months all you need to do is cancel your bank card and the scammers can’t take a penny out your bank again there doing it too hundreds of people can’t even get on the site says my membership isn’t even activated but still taking money con artist at the ready cancel your card and that’s that they won’t get another penny and go to the foa and report them scammers funny how they reply to bad reviews but not to your emails isn’t it horrible scammers probably sat there laughing when they read it enjoy no more money out of me 👌
5 August 2022
Unprompted review
Reply from Creditperfect
We’re sorry you’ve had this experience with Credit Perfect. We’d like to understand more about your feedback so we can make it right. If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you. When you get in touch, just mention you’ve left a review so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review as this will help us improve our products and services. Many thanks, the Credit Perfect Team.
Just woke like a few others on here to…
Just woke like a few others on here to find 19.99 has been stolen from my account by these people.
I WANT MY MY MONEY BACK!!
YOU HAD ABSOLUTELY NO RIGHT TO TAKE IT!
Put it back right now!!!
5 August 2022
Unprompted review
Reply from Creditperfect
We’re sorry you’ve had this experience with Credit Perfect. We’d like to understand more about your feedback so we can make it right. If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you. When you get in touch, just mention you’ve left a review so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review as this will help us improve our products and services. Many thanks, the Credit Perfect Team.
Had a call back from a lovely member of…
Had a call back from a lovely member of the Creditperfect team, She was very sympathetic and understanding and quickly resolving the matter in hand.Many thanks satisfied customer.
1 August 2022
Reply from Creditperfect
Dear Michael, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Bethanie. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Bethany was very helpful gave good…
Bethany was very helpful gave good advise showed professional attitude and excellent customer service
27 July 2022
Reply from Creditperfect
Dear Dean, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Bethanie. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Bethany
Bethany was polite, professional and resolved the issue quickly and patiently. The customer service skills were top tier and it made my experience that much better.
25 July 2022
Reply from Creditperfect
Thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Bethanie. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Scam
Scam. I ever heard about them and my Bank account has been charged £19.99.
I will highlight the activity of these scammers o the proper authority.
25 July 2022
Unprompted review
Reply from Creditperfect
We’re sorry you’ve had this experience with Credit Perfect. We’d like to understand more about your feedback so we can make it right. If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you. When you get in touch, just mention you’ve left a review so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review as this will help us improve our products and services. Many thanks, the Credit Perfect Team.
I was passed to this site via a lending…
I was passed to this site via a lending broker both the broker and creditperfect stated a loan had been found all I had to do was sign up to there plan once I entered my details card details that is it loaded a new page and stated no lender was found so they lied to get my card details now im trying to cancel the scammy thing and i cant find the place on the website to cancel i would avoid
13 July 2022
Unprompted review
Reply from Creditperfect
We’re sorry to hear about your experience with Credit Perfect. We’d like to make things right and get some more feedback from you. If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you. Just mention you’ve left a review when you contact us so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review, as this will help us improve our products and services.
Beth was such a great help what a…
Beth was such a great help what a lovely lady thank you for such wonderful service.
11 July 2022
Reply from Creditperfect
Dear Jack, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Beth. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Thank you creditperfact for your help…
Thank you creditperfact for your help and understanding, I will recommend this to my family and friends as I e received some amazing help and serport.. thank you so much.
11 July 2022
Reply from Creditperfect
Dear Mr Dawes, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Chloe. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
This company is disgusting
This company is disgusting, I have tried to cancel , I did not even realise they attach a payment order to your account. I have emailed them, tried to cancel with my bank . They just rob you with out you getting anything in return. I am now going to report to financial reporting Council. DO NOT GET CONNED BY THIS COMPANY
1 July 2022
Unprompted review
Reply from Creditperfect
Thanks for leaving a review for Credit Perfect. You may have come to us from a different website if you were searching for a loan recently. Credit Perfect is a credit broker with access to an alternative panel of lenders for both loans and credit cards, and you would have come to us if your original application didn’t find a loan match for you. If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you. When you get in touch, just mention you’ve left a review so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review as this will help us improve our products and services. Many thanks, the Credit Perfect Team.
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