Crown Paints Reviews 

645
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, most reviewers were unhappy with their experience overall, frequently criticizing the paint for being excessively runny, watery, and very thin. Buyers pointed out that the finishes were often patchy, requiring multiple coats without delivering acceptable coverage or standard results. People also experienced significant frustrations when colors dried completely differently from what was expected, leaving rooms looking entirely wrong compared to samples. Some reviewers were happy with certain products, highlighting smooth application and wonderful results when using specific specialty ranges. Additionally, customers appreciated the dedicated support team members who provided professional assistance and resolved inquiries efficiently.

What people talk about most

Product

Clients share ambiguous opinions on product quality, reflecting a high level of disagreement. Some reviewers... See more

Quality

Users describe ambiguous interactions with quality, expressing mixed feedback regarding product performance.... See more

Staff

Reviewers express mixed opinions about the staff. While many consumers praise the team for being wonderful,... See more

Customer service

People report ambiguous experiences with customer_service. While some reviewers praise the support team for... See more

Service

Consumers find service to be ambiguous as experiences vary greatly. While some customers describe the service... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I was disappointed with this, the coverage was ok,but my God it was so runny,I was painting with a brush and as soon as I lifted it from the tin it was dripping everywhere.Even on the walls it rundown... See more

Company replied

Rated 4 out of 5 stars

Purchased Crown Contract High Gloss Paint Brilliant White 1L from Toolstation. The paint is definitely not Brilliant white out of the tin, not even just white, its more very pale yellow with a hint of... See more

Company replied

Rated 1 out of 5 stars

I wouldn't really have given even one star for Crown Pure Brilliant White Paint. On attempting to paint the Living Room Ceiling, the finish was patchy and even after trying another twice, the finish d... See more

Company replied

Rated 1 out of 5 stars

WHAT THE HELL OF CROWN DONE TO THEIR STAY WHITE GLOSS RANGE? THEY HAVE DESTROYED IT. I HAVEN'T BOUGHT ANY OF THIS PRODUCT UNTIL RECENTLY. AS PART OF A REDECORATION PROJECT. WHY HAVE THE... See more

Company replied


Company details

  1. Paint Manufacturer
  2. Decoration and Interior Design Store
  3. Paint shop

About Crown Paints

Written by the company

We help everyone paint their own possible

At Crown, we believe that every pot of paint is brimming with potential. And we want to put that in the hands of everyone. Because with paint, you can change a room, change a mood, even change a life.

That's why we want to inspire people to paint their world better, braver and beautifuller (yes, that's not a word, but this is paint, you can do anything).

Whether you're a DIYer, a Pro or part of the Crown family, we're committed to supporting you. Not just with our wonderful paint but by giving you everything you need to open up new opportunities each day.

We know what a positive difference we can make to people and our planet, so we'll keep pushing what's possible.

Now and always,
it's not just paint, it's personal.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

645 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 1 week

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2.5

All reviews

(645)

61 reviews in the last 12 months

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Rated 1 out of 5 stars

Dropped in quality massively😞

So annoyed. Two coats of Matt emulsion and it still hasn't covered the previous (very similar) colour. Not only that, the are drips everywhere I look. I've used crown emulsion many times before with no problems, but this one is terrible. Now going to have to find a similar colour in another brand to cover up this mess. And waste more time and money decorating. Very disappointed

17 April 2025
Unprompted review
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Reply from Crown Paints

Good morning Helen, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Rated 1 out of 5 stars

I really don't even want to give it a ☆

I really don't even want to give it a star. This paint is disgusting never in my life have I seen a matt paint that doesn't cover paper. I'm now on my third coat and it's still patchy. Even the texture is not like matt paint. All my life I've been decorating my own home and my daughters and never had this problem untill I bought Crown. Now I have to spend more money on getting a decent paint to cover these patchwork wall.

1 April 2025
Unprompted review
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Reply from Crown Paints

Good afternoon Mrs Kriel, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Rated 1 out of 5 stars

Worst paint ever.

Purchased a lot of Crown covermatt obliterating emulsion. My god, it's awful. The preparation was very good, and up to standard. After four coats it's patchy, and, looks terrible in each room. Never again would I use this paint. Cost me an absolute fortune. No answer from Crown.

12 February 2025
Unprompted review
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Reply from Crown Paints

Good morning Debbie, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Rated 1 out of 5 stars

First time using Crown paint

First time using Crown paint, I bought a nice light grey matt emulsion to paint my bedroom walls and it was reasonably priced. I ended up with almost as much paint on the floor as on the walls, it was so thin it would make water look like treacle. Also once it dried it needed a second coat. Never again, complete waste of money.

31 March 2025
Unprompted review
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Reply from Crown Paints

Good afternoon Peter, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Rated 5 out of 5 stars

A good brand

I painted my kitchen in their Sugar Bowl (grey) shade and it looks superb. Crown is one of my two favourite paint brands.
I painted my hallway in a flat matt from their Period Collection and it still looks in prime condition several years later. I was upset when the range was discontinued.

22 November 2024
Unprompted review
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Reply from Crown Paints

Good afternoon Peter, Thank you for your lovely feedback we really do appreciate it! We are very pleased to read such a positive review and about the experience you had using our products.
Have a lovely day!

Rated 1 out of 5 stars

Crown one coat paint

Crown one coat satin brilliant white paint.Definetley not white when dry.wont buy again.

12 March 2025
Unprompted review
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Reply from Crown Paints

Good morning Mrs Danielson, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Rated 1 out of 5 stars

Do NOT buy!!

Do NOT buy!! Worst paint ever. Got the trade opal base paint and it was very thick to use. Took me 5 hours and 1 litre of tin just to paint the downstairs loo which is a small room! The finishing is poor. Will be buying Leyland paint to finish off as second coat. What a waste of time and money!

9 March 2025
Unprompted review
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Reply from Crown Paints

Good Morning Alexa, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Rated 1 out of 5 stars

Never In my life off painting have I…

Never In my life off painting have I had to give it 3 coats.when its states one coat... also said pure white..its definitely not white..
Crown one coat satin..
Never purchase again..
Very disappointed

14 February 2025
Unprompted review
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Reply from Crown Paints

Good afternoon Geraldine, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Rated 1 out of 5 stars

Don't waste your time and money like I…

Don't waste your time and money like I did please, this paint it's the worst paint I've use in my life, completely rubbish, very poor coverage, 10 litres of paint and after 3 coats, it wasn't even closed to cover a small bedroom, so I've wasted my time big and my money as well, should have chose Dulux or anyother brand instead, I will never come closer to one of those in l my life again, even if it's free and I'm paid to use it. 😡🙈👎👎👎😡😡😡

12 February 2025
Unprompted review
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Reply from Crown Paints

Hello there, I'm so sorry that you have not been happy with the quality of one of our paints. Please can I ask you to make contact with us on the following email address customer.care@crownpaints.co.uk and we will look into this for you.
Kindest Regards

Rated 1 out of 5 stars

Very poor quality paint I have ever…

Very poor quality paint I have ever used I bought 10 l while Matt it was cheap £15 but end up costing me more what I wast of time and money after putting several coats still not coming white I had to repair the wall because at some point plaster started to pile of what I mess awful experience will not buy it again

16 February 2025
Unprompted review
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Reply from Crown Paints

Good afternoon, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you


Rated 5 out of 5 stars

Very happy with the outcome of Crown's…

Very happy with the outcome of Crown's "Crafted" paint in our living room. Would recommend.

15 February 2025
Unprompted review
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Reply from Crown Paints

Thank you Mr Rose for your feedback, we really do appreciate it.
Have a nice day!

Rated 1 out of 5 stars

Avoid the ceiling white paint professional…

I used the ceiling paint professional series, Not professional at all. I think it is the worst paint I have ever worked with. Coverage is not even and it peels off. Definitely do not use it you want to use masking tape on top of the paint. Painting the room supposed to be an easy task, but the paint added lot of additional work on top. I am not happy with the paint at all. Waste of money and more importantly time. Sorry Crown. The other products were much better.

1 February 2025
Unprompted review
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Reply from Crown Paints

Good afternoon Pawel, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Rated 1 out of 5 stars

Hopeless coverage

Used Crown Heritage Paint in Twine to cover a wall previously painted with Craig and Rose in mid-blue. Totally hopeless at covering the old colour. Paint is far too watery. I've done all the decorating at home over the past 30 years and never come across paint this hopeless. A waste of time and money.

27 January 2025
Unprompted review
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Reply from Crown Paints

Good afternoon Clive, We are sorry to hear of your disappointment after using our Crown paint product and we are of course concerned. Please can i ask you to contact our Customer Relations Team with the details of the product and the batch number we will try and resolve the issue for you. The batch number can be found ink jetted onto the lid or the barcode label and begins with the letter 'P' followed by a series of numbers. The email address is customer.care@crownpaints.co.uk
Kind Regards

Rated 1 out of 5 stars

POOR QUALITY Crown Paint

I purchased a 10 litre tub of white emulsion paint from Wicks diy only to find out that Crown paints and Wicks say that this is a cheap low quality paint and that it would take 3 or 4 coats of paint to properly paint a wall and that if I want proper colour and coverage I should buy a quality paint
So I did I bought a tin of Dulux

16 January 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish paint coat after coat an still …

Rubbish paint coat after coat an still patches also try with a brush still the same pob as use fallow an ball
Will never use crown Rubbish again

10 January 2025
Unprompted review
Crown Paints logo

Reply from Crown Paints

Good morning Stephen, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Rated 1 out of 5 stars

OK paint RUBBISH CONTAINER!!

OK paint, but the plastic can they use is VERY weak. As I picked it up, the handle slipped from my grip, dropping 8" maximum onto the patio. The base cracked and detached from the can and all 5L of paint was dumped onto the flagstones. It took an hour and a half with a pressure washer and broom to clean up the resulting mess. This would never have happened with a traditional metal can!! Additionally, these plastic containers are not likely to get recycled, so they will end up in landfill or the ocean somewhere. I won't be buying any more Crown paint in cheap plastic containers in future. Shame really, as the paint was pretty good....

29 December 2024
Unprompted review
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Reply from Crown Paints

Good Morning Ian, I will pass you comments onto the appropriate department.
Kindest Regards

Rated 1 out of 5 stars

Awful stuff,purchased the Matt white…

Awful stuff,purchased the Matt white emulsion,has totally ruined my kitchen,absolutely awful.

14 December 2024
Unprompted review
Crown Paints logo

Reply from Crown Paints

Good Afternoon Mark, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Rated 1 out of 5 stars

Patchy coverage

Bought "Mellow Sage / Silk" for a project. Worst paint I have ever used. Having to apply coat after coat but still patchy. Uneven coverage. Even tried sanding and sealing a 3rd coat before applying a 4th and 5th. Still an awful finish.
In 40 years of painting, I have never experienced such a terrible product. This should be removed from the consumer market.

12 December 2024
Unprompted review
Crown Paints logo

Reply from Crown Paints

Good Morning Phillip, We are sorry to hear of your disappointment after using our Crown paint product and we are of course concerned. Please can i ask you to contact our Customer Relations Team with the details of the product and the batch number we will try and resolve the issue for you. The batch number can be found ink jetted onto the lid or the barcode label and begins with the letter 'P' followed by a series of numbers. The email address is customer.care@crownpaints.co.uk
Kind Regards

Rated 1 out of 5 stars

White Matt emulsion

White Matt emulsion, DO NOT BUY!!!!
3 x 5ltr tubs on 3 wall and a ceiling and still patchy, I purchased 3 tubs to paint my living room and dining room but used it all on the living room, off to buy Dulux tomorrow.
Lesson learned, buy cheap pay twice

12 December 2024
Unprompted review
Crown Paints logo

Reply from Crown Paints

Hello there, I'm so sorry that you have not been happy with the quality of one of our paints. Please can I ask you to make contact with us on the following email address customer.care@crownpaints.co.uk and we will look into this for you.
Kindest Regards

Rated 1 out of 5 stars

Last time I buy Crown Paint

The paint is like wallpaper paste, it's absolute rubbish

18 October 2024
Unprompted review
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Reply from Crown Paints

Good Morning Greg, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you


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