Cruise1st Reviews 

This is our 6th cruise booked through cruise 1st and two of them were for a larger family group so had some added complexity. MIchael Thomas is a cruise consultant and specialist that we have spoken to now on multiple occasions. So friendly, courteous, efficient and professional at every stage. Nothing is too much trouble and wouldn’t go anywhere else.

Really easy to book with Cruise 1st. Nothing’s too much trouble. Erin was really helpful sorting things out.

Disgusting customer service and hotels throughout our trip. We have not heard from them at all about our return trip via Dubai even after many emails voicing our concerns.
The hotels they have booked us into are atrocious- the Dorsett Wanchai room overlooked a Muslim cemetery with no clear windows just a wooden screen so like sleeping in a coffin.
The Mi Rochor in Singapore is like student halls of residents with a 15 sq ft room!
Never again would I book through this uncaring, incompetent company.
Very disappointed. ☹️
We are still in Singapore feeling stressed about our pending flights in and out of Dubai

Good service but mix up with price

Used cruise 1 st a few times now and the customer service is superb

Our Cruise1st agent works over and above board to find our cruises and to make them tailor made to our wants&needs. We have now booked four cruises from the Far East to the French Polynesian islands and from Antarctica to Alaska. With New England and the Philippines to be organised . We have already recommended the company and agent to family and friends. With one of our friends already making a booking. Thank you Cruise1st and thank you for your energy and time Dave Dove!!

Went on a stay and cruise round Asia the cruise was fab and when on the cruise Doha airport closed due to the war. Cruise 1st very quickly communicated different route home and it eases our minds to enjoy the rest of our holiday

Excellent service. James could not have done more to assist with my booking. Very informative. Very efficient and worked over his finish time to help me choose a cabin suitable for what I required.

Abysmal, sales agents can lie and defraud seemingly without repercussion. I will never use them again, AVOID.

Our first NCL cruise and we were nervous as read some negative reviews,how wrong!!! We had an amazing cruise, ship, food, entertainment,excursions all brilliant and will definitely use NCL again. Our hotel pre cruise in New Orleans was brilliant,flights all great too
As always Cruise1st are the best, best prices,best offers, best itineraries,just 100% best at everything and their cruise agents are fabulous nothing is ever too much and they reply immediately to emails too!! We wouldn't use anyone else for our cruises

We have just returned from our Cruise including hotels stays stays that was very meticulously organised by Cruise1st and we had a fabulous time and we are pleased with everything.
However we have the greatest gratitude to Cruise1st for stepping up to the challenge of a much unprecedented situation of a war breaking out in the Middle East and after all our flights home were cancelled by the airline last minute Cruise 1st did not delay sorting out alternative flights to get us home safely and efficiently. We could not have asked more from our cruise operator especially as lots of our travel companions who had an almost identical itinerary but booked through other well known cruise specialists were left to sort out their own travel arrangements home and/or additional accommodation and at their own cost and often being completely ignored by their operators and many are still at the original destination so far from home feeling afraid and alone with no help. We are so pleased to have picked Cruise1st and will always be grateful to them for standing by us and getting us home. June & Dave

This is the third time we have booked a cruise through Cruise1st and we have always been impressed with their service. Freddie is proactive in helping us choose the best hotel to stay in before the cruise and always replies to queries promptly. We will have no hesitation booking further cruises through Freddie and appreciate his customer care.

Good clear guidance to choose right package. Support for changes to flight options to premium and additional days stay

Very helpful staff would give them 10 out of 10 great cruise company

Booked cruise on line paid large deposit,only to be told 3days later they could not honour booking.Offered £100 as gesture of good will.Miss selling at it worst,Beware.

Just booked a cruise for 2028 over the phone. The gentleman was ver knowlegeable and thourough

I noticed on your TV channel on sky an Australian and New Zealand cruise. I then called your number and this was the first time I spoke to Farah Karim. Well from this first conversation she was extremely helpful with my enquiry. Over the period of booking and my consent enquiries for information she was absolutely fantastic all ways called me back and even on her days off she would contact me with information. From booking for a total of 11 adults and even an added Hong Kong stay before our cruise and my hotel changes in Australia and New Zealand , what a credit to your company. She went above and beyond for her job , she even emailed whilst I was away, making sure we had no problems and having a great time, who does this sort of service nowadays . Farah was also sorting out again 11 adults again for a Japan cruise before we went away, and we wanted to see how all the people got on together before booking. On my return I asked her to re visit the booking enquiry she started before we went away with, the attention of booking the trip as everyone got on so well. But to our shock the cruise for sept 2027 had gone up £2000 per adult , shock horror. I then look about and found the same cruise cheaper with another cruise agency , and this showed again how good Farah was, she was going on holiday herself to Portugal , even so she stilled made contact to your office and her manager to try and get the same offer. But tv cruise 1st was unable to be completive this time , and with regret I am unable to use Farah again for this cruise , which I really hope I get the same customer care she gave us. She is a gem in your company . Thanks Farah , we will speak again one day . Neil

Both sales and after sales has good and friendly service

Rick was very helpful and knowledgable, it was a pleasure to book our holiday wih him