Cruise1st Reviews 

Rick was very helpful and knowledgable, it was a pleasure to book our holiday wih him

I am currently stranded in Bali due to the ongoing situation in Dubai. My flight was due to leave in 2 hours but has been cancelled. I have had NO communication from the company. There is no emergency number on their website so can only call between 9 & 8 Monday to Saturday (this happened on a Sunday) there is no info on their website. DO NOT BOOK WITH THIS COMPANY. ABTA will be getting a strongly worded email on my return!

Booked a bespoke trip and very happy with the results, price and service

James was absolutely fantastic for Cruise first. Can’t fault him in anyway there wasn’t a question that he could not answer. He was very thorough and I would be happy to book every Cruise through him.

Adam was very professional and guided me accordingly with the booking/cruise that we need. Very knowledgeable yet friendly. Thank you

Gillian was so helpful. She sorted everything out with no stress. I would definitely recommend Cruise 1St

I only ever book with 1st cruise, the staff are really helpful

Great service and advice

The booking was carried out by Cruise 1st rep Stephanie Hunter who’s knowledge & excellence was second to none, she booked exactly what we wanted.

Again, a stress-free experience with Cruise 1st.
Everything was very easy to book.
We were kept up to date with arrangements.
All transfers etc were included.
We did have a problem once overseas and this was dealt with quickly by Cruise 1st.

Great booking experience. Highly recommended asking for Freddie if you're booking, great advice and customer service. Was in two minds to book, but after speaking to Freddie booked there and then.

Some great tips shared and very much looking forward to our first cruise.

Excellent customer service

Pauline was very friendly and helpful. She spemt time sorting everything out for me.

We booked an India golden triangle and Dubai cruise for Jan 2027 before Christmas and then on the 20th January 2026 we wanted to change the booking to cruise with Derek in March 2027. We emailed on the 21st Jan as the new offer for the cruise ended on the 31st. We were not contacted back until
the 5 Feb with a quote which was massively around £700 more . Ammendment fee was £100pp which we accept. We have used Cruise 1st a few times ,and we feel this is unacceptable to wait 2 weeks to change dates and be asked to pay a lot more through no fault of our own and left us very disappointed. All in all it's poor customer service.

I advised Cruise 1st of a change to one of our flights made by Air France. As this would mean a much longer wait in Paris before flying to Manchester, we requested to change to an earlier flight. This was agreed by Cruise 1st, but in so doing our seats were changed from Business Class to Economy for all outward and return flights without our permission. I pointed this out and it was sorted, but without even an apology for the mistakes. This was sloppy work and rather rudely dealt with.

Placed reliance on statements made by Derek from The Cruise Channel on making a booking with MSC Poesia. In my view the statements made by Derek were at best misleading and may be more correctly stated as false marketing. It has led me to conclude that the company is more interested in getting money from the cruise companies that it promotes than ensuring that it accurately portrays a cruise experience.

I would emphasize that the cruise was not booked through this company and this is only a review of their promotion material through the Cruise Channel

Everything was straightforward and Farook Razzak from the Customer Experience Team was just so helpful.

Always use cruise1st. Gill works very hard to be as quick and efficiant as possible.

They are very efficient and helpful, able to provide the right information so that you can make the right choice when choosing a cruise