Haven't picked up our RV yet but my telephone booking with Dan Brinnon was a breeze. He was so personable and patient, I had a lot of questions. The unlimited mileage was a huge selling point but D... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wonderful experience securing our RV for a trip through Utah. Theresa Riley was the rep I spoke with, she was very knowledgeable and helpful, I felt like I was talking with a friend, she was so kind.... See more
Company replied
We worked with Morgan and we went back and forth planning for visitors coming from Europe. She was very patient with us as we went back and forth, finally settling on a plan. Her patience was nearly s... See more
Company replied
My experience with the reservation department was fantastic. My agent Morgan was very patient, friendly and very knowledgeable about the products. The customer service offered was above and beyond.... See more
Company replied
Company details
About Cruise America
Information provided by various external sources
Choose Cruise
Cruise America is the leading RV rental and sales provider in North America with more than 130 locations. Established in 1972, there is a long standing history founded by family and more recently transitioned to employee owned company allowing each and every talent to grow within in the organization. Headquartered in Phoenix, Arizona, the company possesses the largest fleet in North America which are custom built for rental. Cruise America are seen as experts in first time rental and brings in customers from all over the world to experience one of 4 models that can sleep anywhere from 2 to 7 people. Paired with a fantastic business model, Cruise has a strong customer focused culture and is motivated by helping customers experience memorable vacations. When considering camping, think Cruise.
Our Promise
Cruise America's #1 priority is your happiness and we stand by our vehicles 100%. If you have any issues, we are here to help and work incredibly hard to make sure you are happy. If you need anything at all, please reach out to our customer care team.
Contact info
11 W Hampton Ave., 85210, Mesa, United States
- 1-800-671-8042
- reservations@cruiseamerica.com
- www.cruiseamerica.com
4.1
Great
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I rented a Cruise America RV for nine…
I rented a Cruise America RV for nine days to transport my mother, who was recovering from a serious stroke and unable to fly. Unfortunately, the RV had numerous mechanical and sanitation problems.
At pickup, the tire pressure warning light was on. I questioned the employee and was told it was a malfunction. During the trip, we discovered a significant tire issue/flat spot that caused excessive vibration and noise, forcing us to drive approximately 55 MPH or less and extending our trip.
The refrigerator also failed, ruining over $400 in groceries. The refrigerator door repeatedly opened while driving, there were ants throughout the RV, the cockpit A/C stopped cooling after about an hour, the generator repeatedly shut off despite having over half a tank of fuel, and there was a persistent sewer odor.
Because the tire issue slowed our travel, we needed additional rental days and were charged for them.
When I returned the RV, I explained all the problems. The employee said the RV would be tagged for a mechanic. I was also charged $177 for generator usage. He offered to waive the $177 because of our unpleasant experience, but only if I signed a waiver/affidavit agreeing not to leave a negative review. I declined and told him I would rather pay the charge and honestly share my experience.
18 August 2026
Unprompted review
Esteban was helpful and knowledgeable.
17 August 2026
Teresa answered all my questions
Teresa answered all my questions, provided some helpful suggestions, and made my making a reservation as easy as possible. Thank you!
19 August 2026
Reply from Cruise America
Hi Anne,
Thank you for your wonderful review! We’re delighted to hear that Theresa answered all of your questions, offered helpful suggestions, and made the reservation process as easy as possible.
We’ll be sure to share your kind words with Teresa. Thank you for choosing Cruise America, and we hope you have an amazing adventure!
My experience with the reservation…
My experience with the reservation department was fantastic. My agent Morgan was very patient, friendly and very knowledgeable about the products. The customer service offered was above and beyond. I know I was in the business of dealing with people and customers for 45 years. It’s nice to run across a person that have those qualities.
Thank you,
John
20 August 2026
Reply from Cruise America
Hi John,
Thank you for your wonderful review, John! We’re delighted to hear that Morgan provided such patient, friendly, and knowledgeable service throughout the reservation process. It means a great deal to hear that someone with so many years of customer service experience recognized the level of care she provided.
We’ll be sure to share your kind words with Morgan. Thank you for choosing Cruise America, and we hope you have an amazing adventure!
Reply from Cruise America
Hi Laurie,
Thank you for your wonderful review! We’re delighted to hear that Steven Koos made such a positive impression with his great manner and professionalism. We truly appreciate you taking the time to recognize him.
Thank you for choosing Cruise America, and we hope you have an amazing adventure!
Was great to get an agent on the phone…
Was great to get an agent on the phone right away. Lisa was helpful, friendly, and knowledgable!
19 August 2026
Reply from Cruise America
Hi Ellen,
Thank you for your wonderful review! We’re glad you were able to reach an agent right away and that Lisa provided helpful, friendly, and knowledgeable service. We truly appreciate you taking the time to recognize her efforts.
Thank you for choosing Cruise America, and we hope you have an amazing adventure!
had to make a change in dates
had to make a change in dates, quick call and very nice person,,,,yes a REAL person answered immediatley and took great care of me! long time client and they are great!
15 August 2026
Reply from Cruise America
Hi Brion,
Thank you for your wonderful review and for being a longtime Cruise America customer! We’re delighted to hear that changing your dates was quick and easy and that you were able to speak with a real person right away who took great care of you.
We truly appreciate your continued trust and loyalty, and we look forward to being part of many more adventures to come!
Great time booking the motorhome and…
Great time booking the motorhome and ready to travel
18 August 2026
Reply from Cruise America
Hi Patrick,
Thank you for your wonderful review! We’re glad to hear that booking your motorhome was a great experience and that you’re ready to hit the road. We truly appreciate you choosing Cruise America and hope you have an amazing and memorable adventure!
The RV wasn't available because it was…
The RV wasn't available because it was damaged prior to us picking up the RV. They offered us a replacement and the generator didnt work. We never got an RV and had to Uber to get a rental car. It was really disappointing
17 August 2026
Reply from Cruise America
Hi Colleen,
Thank you for your feedback. We’re very sorry to hear about the disappointment and inconvenience you experienced when your reserved RV was unavailable due to prior damage, and the replacement vehicle also had a generator issue.
We understand how frustrating it must have been to arrive expecting to begin your RV trip and ultimately leave without a motorhome, especially after having to arrange alternate transportation and a rental car.
If you have not already contacted our Customer Relations team, we would appreciate the opportunity to review the circumstances surrounding your reservation and rental experience. Please contact us at CR@CruiseAmerica.com with your reservation information so we can look into the matter further.
Thank you for bringing this to our attention.
Reply from Cruise America
Hi Gerald,
Thank you for your review! We’re glad to hear that you received good service from our team. We appreciate you choosing Cruise America and taking the time to share your feedback. We hope to serve you again on a future adventure!
Reply from Cruise America
Hi JoDee,
Thank you for your wonderful review! We’re delighted to hear that you received awesome customer service from our team. We truly appreciate you taking the time to share your experience.
Thank you for choosing Cruise America, and we hope you have an amazing adventure!
So far good
So far good, scheduling the trip was easy, and our agent was very informative.
9 August 2026
Reply from Cruise America
Hi Katherine,
Thank you for your wonderful review! We’re glad to hear that scheduling your trip was easy and that your agent provided clear and helpful information along the way. We truly appreciate you choosing Cruise America and hope the rest of your experience is just as smooth. Have an amazing adventure!
Professional
Professional, efficient, responsive, customer caring. Way different than any other major RV rental company out there!
16 August 2026
Reply from Cruise America
Hi Terry,
Thank you for your wonderful review! We’re delighted to hear that you found our team professional, efficient, responsive, and genuinely caring. It means a great deal to know that your experience stood out from other RV rental companies.
We truly appreciate your kind words and thank you for choosing Cruise America. We look forward to helping make your next adventure just as positive!
Reply from Cruise America
Hi Shlomo,
Thank you for your wonderful review! We’re glad to hear the booking process was quick and helpful and that you were able to reserve your RV in just a few minutes. We truly appreciate you choosing Cruise America and hope you have an amazing adventure!
Outstanding Customer Service - Kristopher was very helpful and made…
Kristopher was very helpful and made several suggestions making rental better suited for our trip.
15 August 2026
Reply from Cruise America
Hi James,
Thank you for your wonderful review! We’re delighted to hear that Kristopher was very helpful and took the time to make suggestions that better suited your trip. Providing personalized guidance and making the rental experience easier is what we strive for.
We’ll be sure to share your kind words with Kristopher. Thank you for choosing Cruise America, and we hope you have an amazing adventure!
Customer Service at booking was exceptional
Haven't picked up our RV yet but my telephone booking with Dan Brinnon was a breeze. He was so personable and patient, I had a lot of questions. The unlimited mileage was a huge selling point but Dan really clinched the deal. Other companies I spoke with were so condescending and uninterested in their job like they didn't care if we rented from them. Hope this standard of customer service holds up through throughout our month long trip.
14 August 2026
Reply from Cruise America
Hi Margaret,
Thank you for your wonderful review! We’re delighted to hear that Dan Brinnon made your booking experience such a breeze. It’s great to know he was personable, patient, and took the time to answer all of your questions while helping you find the right option for your month-long trip.
We’ll be sure to share your kind words with Dan. Thank you for choosing Cruise America, and we hope the same level of service continues throughout your entire adventure. Have an amazing trip!
Helpful customer service agent
Helpful customer service agent. Found me the RV I wasn’t able to book online.
7 August 2026
Reply from Cruise America
Hi Sarah,
Thank you for your wonderful review! We’re delighted to hear that our customer service representative was helpful and able to find the RV you needed when you weren’t able to book it online.
We truly appreciate you choosing Cruise America and hope you have an amazing adventure!
Reply from Cruise America
Hi Raymond,
Thank you for your review! We’re glad to hear you had a positive experience with our customer service team and found the booking process easy. We truly appreciate you choosing Cruise America and hope you have an amazing adventure!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.