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Crunchyroll Reviews 1,539

•
TrustScore 1.5 out of 5

1.3

Movie streaming service
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Review summary

Created with AI, based on recent reviews

Looking at 216 reviews, most reviewers were let down by their experience overall. Many customers express significant dissatisfaction with the service, citing frequent buffering and lag issues that disrupt their viewing. They also report problems with the website and user experience, including difficulties managing subscriptions, accessing accounts, and navigating the platform. Many consumers also find the product offerings to be inconsistent, with missing English subtitles or dubs, censored scenes, and incomplete series. A number of people also mention issues with customer service, describing it as unhelpful, particularly when trying to cancel subscriptions or resolve billing discrepancies. Some customers also experienced problems with orders from the Crunchyroll store, receiving damaged products and facing difficulties with the refund policy.

What people talk about most

Website

Customers consistently note negative experiences with the website. Many reviewers report significant issues... See more

Subscription

People report negative experiences with subscription. Many customers express frustration with unexpected... See more

Product

Reviewers highlight negative aspects of the product, particularly regarding content availability and quality.... See more

User experience

Customers had negative experiences with user experience. Many reviewers report significant issues with... See more

Service

Clients share negative opinions on service, with many expressing dissatisfaction with its overall quality and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

App just flat out doesn’t work on most devices. The buffering and lag is insane. It doesn’t matter what WiFi you try, what settings you use, or how low quality the show you’re trying to stream is yo... See more

Rated 1 out of 5 stars

Got Crunchyroll to watch anike on a 11h flight to China on my massive tablet, the app kept crashing, cpuldwatch a thing and made carrying my tablet on an intercontinental journey pointless. This was... See more

Rated 1 out of 5 stars

Crunchyroll is absolute garbage. I’ve been trying to cancel my subscription for months, but they make it literally impossible. They keep telling me I have to cancel through Google Play — even though... See more

Rated 1 out of 5 stars

I absolutely hate how utterly poor their customer service is. It's been complaining about two issue for about three years now, and nothing what so ever has been done, and they're pretty easy fixes.... See more

Company details

  1. Movie streaming service
  2. Film rental store

Information provided by various external sources

Crunchyroll.com is a free legal online video site that offers popular anime including Naruto, Skip Beat, and Shugo Chara. Start watching now. No registration or downloads required.

Contact info

1.3

Bad

TrustScore 1.5 out of 5

2k reviews

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How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Worse platform ever,bias and wrong…

Worse platform ever,bias and wrong subtitles,constant price increase,doesn't have all the shows,and also taking down pirated websites to boost their revenue(which is not working) while them starting as a pirated website themselves,hypocrites

13 May 2026
Unprompted review
Rated 1 out of 5 stars

Falsely displayed a show I wanted to watch

Displayed a show I wanted to watch, signed up to watch it, and then they presented it under the premium subscription after I signed up. Cancelled the subscription but I'm on the hook for a month for a show I couldn't have even watched to begin with. Scummy behavior. Wish I could score 0/5.

12 May 2026
Unprompted review
Rated 1 out of 5 stars

this was a great website untill it…

this was a great website untill it started removing content and raising the prices, then removed the free tier and has become a horible place who knew it had a monopoly of being a good platform and now sucks

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Garbage

Not worth it. Small library with overpriced subscription. You're better off just searching Google for free. And why does the shows need to be region locked?

12 May 2026
Unprompted review
Rated 1 out of 5 stars

Money hungry company

Money hungry company, it doesnt even has a lot anime and a netflix is way worth it even if I most watch animes, they will go bankrupt probably they even lowwered their prices for new users but this wouldnt help, since the big anime piracy sites take down a lot more people unsubscribed and either went to netflix or find a piracy site, oh and dont even talk about the account breach what was kept in silent, of you wanna watch anime either go to netflix or seatch for an anime piracy site.

11 May 2026
Unprompted review

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