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Crystal Heaven London Reviews 

253
•
TrustScore 5 out of 5

4.8

Jewellery shop
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Review summary

Created with AI, based on recent reviews

Looking at 152 reviews, reviewers overwhelmingly had a great experience with this company. Many buyers frequently praise the stunning designs, noting that the jewelry is exceptionally comfortable to wear daily without causing any skin irritation. Shoppers also note the incredibly fast delivery times, excellent product durability, and the exceptionally helpful support team ready to assist with any order. However, some people mentioned that certain items featured insecure clasps, causing pieces to fall out or get lost shortly after putting them on. A few consumers also expressed frustration when support representatives were unhelpful or declined to take responsibility regarding these faulty products.

What people talk about most

Product

Consumers find product to be positive, consistently expressing satisfaction with the beautiful and unique... See more

Quality

Users describe positive interactions with quality, consistently praising the beautiful designs and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Order

People report positive experiences with order, highlighting quick and easy processes and gorgeous jewelry.... See more

Delivery service

Customers had positive experiences with delivery_service, consistently highlighting the fast shipping times... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service! Have so many of crystal London earrings all unique in their own way. Had an issue with a stone falling out after only a few days. Which is unusual so never had this issue b... See more

Rated 5 out of 5 stars

Im glad i found their page via facebook. Their jewellery looks stunning in photo but face to face, even more beautiful! Happily with the quality and style, feel very comfortable compared to the on... See more

Rated 5 out of 5 stars

The Bright Silver titanium is really good, no tarnishing like sterling and no gold price tag. It appears similar to my white gold, really recommend it. I do wish their charms were available in titan... See more

Rated 5 out of 5 stars

Crystal Heaven is the absolute best place to buy your jewellery from. High quality and amazing prices, plus there is so many amazing pieces to choose from..... Their customers services is brilliant to... See more

Company details

  1. Jewellery shop

Written by the company

Thoughtfully designed & handcrafted jewellery since 2013. Experienced an issue with your item, delivery or anything else? Please get in touch with us via email and we'll do everything we can to help ♡

Contact info

4.8

Excellent

TrustScore 5 out of 5

253 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(253)

158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Beautiful and unique designs

Beautiful and unique designs unlike anything I've found locally (Midwest, USA)! I love that the style is classic and everything has lots of sparkle. The Mystic items have been my favorite (so please keep them coming!) Every piece I've ordered has been priced fairly and high quality. Happy to be a repeat customer ❤️

16 July 2026
Unprompted review
Rated 5 out of 5 stars

I could go on and on about this…

I could go on and on about this company. I found them over a year ago and I’ve worn the original few pieces I purchased this entire time. The quality is amazing, they still look brand new! I’ve ordered a few more times since then and I have only wonderful things to say. I reached out to customer service one time and it was the best experience I have ever had with a company. I love to give credit where credit is earned. I am a teacher with limited funds and this jewelry brand is worth it!
- Signed,
A lover of crystal heaven london

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Rook Jewellery

I have been looking for a rook hoop piercing for quite some time but nothing screamed to me until I looked on Crystal Heaven London. All the jewellery is stunning and reasonably priced. Can’t wait for them to be delivered.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

I am obsessed

I am obsessed with this jewellery to the point I got more piercings because I want to wear it all. It’s excellent quality, excellent customer service. Photographs don’t do how much they sparkle justice!

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful jewellery

Beautiful jewellery, bought an earring for my daith and it arrived really quickly and looks fab!

13 March 2026
Unprompted review

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