Currys - Gateshead Team Valley Reviews 

131
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TrustScore 4.5 out of 5

4.6

Unit 2/2A Team Valley SP, NE11 0BD Gateshead, Tyne & Wear, GB

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See what reviewers are saying

Rated 5 out of 5 stars

The female assistant was extremely knowledgeable, friendly and kind. She patiently explained everything without being at all condescending. We received several text messages to say when the dryer woul... See more

Rated 5 out of 5 stars

Store well laid out with large signs showing where to find items required. Customer service very quick and very polite. My assistant, Ian, was a lovely man, very useful in helping me narrow down whi... See more

Rated 5 out of 5 stars

Ian was really knowledgable about our tv choice. Ian was easily able to give us all the other product options to consider too and advise which was better or worse. This was very helpful. Finally, Ia... See more

Rated 1 out of 5 stars

45 minutes and three members of staff for me to buy an apple watch. I appreciate the guy serving us was new, but this just shows a lack of support for your colleagues rather than it being an acceptabl... See more

Company replied


Company details

  1. Appliance shop
  2. also in
  3. Computer & Accessories store
  4. Electronics store
  5. Kitchen supply shop
  6. Mobile Phone Shop
  7. TV shop

About Currys - Gateshead Team Valley

Written by the company

Currys is one of the largest electronics retailers and repair stores in the UK. We help everyone enjoy amazing technology. Visit us in-store or head online to browse our huge range of products, shop great deals and chat to our experts.

We stock all the biggest brands and the best new tech, with flexible credit options available. From TVs, phones, games consoles, laptops, and computers to kitchen appliances like washing machines, dishwashers, tumble dryers and fridge freezers. We can even help to install them.


Stores

We’ve got shops all over the UK and inside you’ll find the largest range around of new tech to play with. So, pop in store and get hands-on with the latest and greatest tech before you buy.

Epic Range

We have tons of top tech from the biggest brands out there – online and in-store. Plus, we’ve got plenty of exclusive products that you won’t find anywhere else. And if you want to save a few quid? Then make sure you check out our range of pre-loved, refurbished tech.

Price promise

You won’t get it cheaper. Full stop. We’ll price match against any other UK retailer, online or in-store. So, if you’ve found a bit of tech elsewhere for less, just let us know. We won’t be beaten on price. Excludes ink, airtime & 3rd party sellers. Visit currys.co.uk for price promise details. Claim within 7 days.

Tech experts

You won’t get it cheaper. Full stop. We’ll price match against any other UK retailer, online or in-store. So, if you’ve found a bit of tech elsewhere for less, just let us know. We won’t be beaten on price. Excludes ink, airtime & 3rd party sellers. Visit currys.co.uk for price promise details. Claim within 7 days.

Delivery

We make it incredibly easy to get hold of your tech. You pick it up. Or we deliver. Simple! Come and collect it from your local store or book a delivery slot at a time that suits you. It’s never been quicker or easier. And if you really can’t wait, we offer free next day delivery in most areas on loads of products as well.

Longer life

We help tech live on and on, and on average safely recycle almost 60,000 tons of e-waste every single year. Our team of experts work their magic too – and can repair most of your old tech if it breaks down or goes wrong. Plus, with trade-in and recycling, they’ll help your tech to find a new life, while you upgrade to something even better. That way, we’re helping the planet and your pocket.

Cash for Trash

Through our Cash for Trash recycling scheme, we’ll take any of your unwanted electronics and give you at least £5 off your next eligible purchase, and it doesn’t matter whether you bought that old gadget from us or not either. Just bring it down to your local shop and save on a new bit of tech. Simple. UK 18+ only. Redeem voucher against your next qualifying purchase of £25 or more. Redemption window printed on voucher. Exclusions and full T&Cs apply.

Services

Nobody is better at getting gadgets working, and then making sure they stay working. From setting up a new laptop or installing a washing machine when we deliver, with us you’ll be able to enjoy your tech to the max. We’ll get your tech ticking.

Issue resolution

Tech problem? No problem. We make it easy for you to sort out any issues with your tech. Give us a call, fire up our web chat or head in-store and we’ll give you a hand.


Thanks for leaving a review with us - we read every single bit of feedback we get, both positive and negative. We try to reply to negative reviews and help with any problems within 48 hours too. So, we’ll get back to you soon.


Contact info

  • Unit 2/2A Team Valley SP, NE11 0BD, Gateshead, Tyne & Wear, United Kingdom

  • 03445610000

4.6

Excellent

TrustScore 4.5 out of 5

131 reviews

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4.6

All reviews

(131)

138,545 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly staff member

Friendly staff member, (Sophie)showing great knowledge of appliances, checked measurements to make sure would fit into space in my kitchen. Explained clearly about insurance policy and delivery choices

15 September 2026
Rated 5 out of 5 stars

Great staff

The staff member who dealt with us made it all easy and staightforward. Very knowledgeable, helpful and friendly.

13 September 2026
Rated 5 out of 5 stars

Team Valley store

Team Valley store. Called in to purchase a laptop, we were served by a guy called Adam, his knowledge was amazing and gave us many options to consider, very patient with us and we walked out with an amazing purchase, super happy! Would highly recommend seeking out this guy if you are local to Gateshead

5 September 2026
Unprompted review
Rated 1 out of 5 stars

We purchased a fridge freezer itwas…

We purchased a fridge freezer it was 700 wide we advised sales assistant when we purchased we had 10 wide steps up to our house she said that was fine as it’s not a big American one they came today Monday & was told they wouldn’t deliver it as it’s too big we purchased our last one from yous same size & was delivered no problem at all & paid for installation & to collect old freezer I am quite disappointed as we have bought all our electrical from yous but we are going to look elsewhere & will be telling all our neighbours not to bother as yous no longer deliver to people with 3 steps or more .

6 September 2026
Currys  - Gateshead Team Valley logo

Reply from Currys - Gateshead Team Valley

Hi John,



We’re so sorry to learn of the poor service you have received regarding your recent delivery/installation, this is certainly not the level of service we aim to provide our customers.



We have sent you an email from contactsocial@currys.co.uk so that we can assist you further with your issue.



Thanks – Ben

Rated 3 out of 5 stars

Tired & grumpy

The assistant in Currys knew his facts about delivery etc but kept yawning throughout the purchase. When the item was delivered and I opened the front door the delivery persons immediate response wasn't 'hello'. It was 'Oh no ', with a frown then went on to say 'I hate these flats'. Really neither were not good representatives for Currys.

4 September 2026
Currys  - Gateshead Team Valley logo

Reply from Currys - Gateshead Team Valley

Hi,

We are truly sorry to hear that you were left with this impression, and we appreciate you taking the time to share your feedback. Your experience matters to us, and we hope that we will have the opportunity to welcome you back and provide you with a much more positive experience in the future.

Thanks
Ben

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