Currys  Reviews 443,406

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 156,045 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, knowledge, and professional attitude, making interactions pleasant and productive. The service provided is often described as excellent, quick, and easy, with many people appreciating the efficiency and smooth process from purchase to delivery. Reviewers are particularly impressed with the timely delivery service, with many items arriving earlier than expected and drivers being polite and efficient. However, some people were dissatisfied with issues related to product refunds and order fulfillment, including instances where the wrong item was delivered or next-day delivery promises were not met. A few other people also felt that the after-sales service was lacking, with some experiencing difficulties when trying to resolve issues with damaged or faulty goods.

What people talk about most

Staff

People report positive experiences with staff. Customers frequently praise the helpfulness, patience, and... See more

Product

Users describe ambiguous interactions with product. Many customers express satisfaction, highlighting... See more

Service

Clients share positive opinions on service, highlighting the helpfulness and efficiency of staff, with many... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast delivery times,... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers found the online ordering... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It ended up being a team effort to help me purchase my new phone. Phone staff serving others but an assistant Beccs from another area came to help me until someone else was available. Then Pete who... See more

Rated 5 out of 5 stars

Would highly recommend Curry's to anyone looking to buy electrical products for their home. The service is excellent, quick and easy, you simply click and the item is delivered to your door hassle fre... See more

Rated 5 out of 5 stars

Washing machine arrived on time with call from driver to say he was on his way. All packaging from new machine was removed. Old washing machine dismantled in no time and removed. New machine was plum... See more

Rated 5 out of 5 stars

I ran into Tim at Curry's Staples Corner, and he helped us find exactly what we needed. We wanted a plumbed-in fridge with an easily accessible water filter for changes. Tim really knew his stuff, and... See more


Company details

  1. #93 of 131 best companies in Appliance shop
  2. #31 of 72 best companies in Mobile Phone Shop
  3. #71 of 92 best companies in Computer & Accessories store
  4. #146 of 195 best companies in Electronics store
  5. #107 of 135 best companies in Kitchen supply shop
  6. #41 of 48 best companies in TV shop

About Currys

Written by the company

Currys is one of the largest electronics retailers and repair stores in the UK. We help everyone enjoy amazing technology. Visit us in-store or head online to browse our huge range of products, shop great deals and chat to our experts.

We stock all the biggest brands and the best new tech, with flexible credit options available. From TVs, phones, games consoles, laptops, and computers to kitchen appliances like washing machines, dishwashers, tumble dryers and fridge freezers. We can even help to install them.


Stores

We’ve got shops all over the UK and inside you’ll find the largest range around of new tech to play with. So, pop in store and get hands-on with the latest and greatest tech before you buy.

Epic Range

We have tons of top tech from the biggest brands out there – online and in-store. Plus, we’ve got plenty of exclusive products that you won’t find anywhere else. And if you want to save a few quid? Then make sure you check out our range of pre-loved, refurbished tech.

Price promise

You won’t get it cheaper. Full stop. We’ll price match against any other UK retailer, online or in-store. So, if you’ve found a bit of tech elsewhere for less, just let us know. We won’t be beaten on price. Excludes ink, airtime & 3rd party sellers. Visit currys.co.uk for price promise details. Claim within 7 days.

Tech experts

You won’t get it cheaper. Full stop. We’ll price match against any other UK retailer, online or in-store. So, if you’ve found a bit of tech elsewhere for less, just let us know. We won’t be beaten on price. Excludes ink, airtime & 3rd party sellers. Visit currys.co.uk for price promise details. Claim within 7 days.

Delivery

We make it incredibly easy to get hold of your tech. You pick it up. Or we deliver. Simple! Come and collect it from your local store or book a delivery slot at a time that suits you. It’s never been quicker or easier. And if you really can’t wait, we offer free next day delivery in most areas on loads of products as well.

Longer life

We help tech live on and on, and on average safely recycle almost 60,000 tons of e-waste every single year. Our team of experts work their magic too – and can repair most of your old tech if it breaks down or goes wrong. Plus, with trade-in and recycling, they’ll help your tech to find a new life, while you upgrade to something even better. That way, we’re helping the planet and your pocket.

Cash for Trash

Through our Cash for Trash recycling scheme, we’ll take any of your unwanted electronics and give you at least £5 off your next eligible purchase, and it doesn’t matter whether you bought that old gadget from us or not either. Just bring it down to your local shop and save on a new bit of tech. Simple. UK 18+ only. Redeem voucher against your next qualifying purchase of £25 or more. Redemption window printed on voucher. Exclusions and full T&Cs apply.

Services

Nobody is better at getting gadgets working, and then making sure they stay working. From setting up a new laptop or installing a washing machine when we deliver, with us you’ll be able to enjoy your tech to the max. We’ll get your tech ticking.

Issue resolution

Tech problem? No problem. We make it easy for you to sort out any issues with your tech. Give us a call, fire up our web chat or head in-store and we’ll give you a hand.


Thanks for leaving a review with us - we read every single bit of feedback we get, both positive and negative. We try to reply to negative reviews and help with any problems within 48 hours too. So, we’ll get back to you soon.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

443K reviews

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Rated 1 out of 5 stars

Response from Currys via email

Response from Currys via email: I understand your concern about being passed between store colleagues and phone support. To clarify, in store teams and phone customer service do have different scopes of support. Some issues, particularly those linked to online orders, payments, or system based refunds, can only be handled by our central customer service teams, while stores are limited by the systems available to them on the shop floor. That said, this should have been explained to you more clearly to avoid the time and inconvenience you experienced.

I’m sorry that you felt colleagues weren’t able to provide the clarity or support you needed, and that this resulted in lost time and frustration. Your feedback has been noted and will be shared internally to help improve how we guide customers between store and customer service in the future.

This what I think:
This is a joke as they charged me £100 per agreement service and refund £30 after failing to provide agreed - Shame cannotadded files to show this injustice and fraud.

This response is just a joke and disrespect. Definitely not recommended for shopping with the service option.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Scarymary

I enjoyed my experience but the people who delivered it said we needed a pin number never heard that before tv is not coming till Tuesday not happ

2 May 2026
Rated 1 out of 5 stars

Waste of time!

Waste of time!

Tried to get a number to check stock with the local shop with no luck.

Had to drive 40miles to the store to be told they had no stock, but could order online.

Drove 40miles home to order online to find out that:

1- Yhey will not deliver to my address??? no explanation as to why - specially when I have had items delivered before!
2- The store has stock and that it could be collected in 1hr when just 60min earlier I was at the store and was told there was no stock!

this company really does not know the meaning of customer service!

Update: have now been in a que on the phone to find out what is going on for over 30min, still no answer.

Tried the online chat and that is just as bad and gave up with that!

Absolute usless company

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Coventry Store

Coventry- I ordered online for delivery in store. I ordered a PC Screen and it is excellent quality and on offer, so great value. I am very happy with my purchase.
The staff were helpful and friendly.

30 April 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service.

I ordered an expensive (to me) laptop on line from Currys Swindon 29 /04/2026. I was notified that it was ready for collection. Arrived at the collection point where there was a notice to ring for attention. I pressed the switch several times with no response. Only after too long a time an assistant happened to pass by and asked if I was being seen to. He helpfully went to collect my laptop. During this time several assistants were in the showroom not attending to customers. This is not the first time I have had this type of experience in the Swindon branch having to wait for some time for attention. I suggest that part of your training program would be to ensure that if any customer appears to be waiting for attention then your assistants at least speak to the customer and assure them that they will be seen to shortly.

2 May 2026
Rated 1 out of 5 stars

Went to buy some earbuds made for…

Went to buy some earbuds made for wearing in bed at night (ANKER Soundcore Sleep A20 Earbuds), which Curry's advertise. First salesman new nothing about the product but pretended he did, and so I asked for someone who had some expertise in this area. He came back with someone else who literally said to me "Oh no, they don't make anything like that as it would damage your ears (which is rubbish, they are flat buds). What I hate about the experience is that he just made it up. If you don't know, then say so, don't just give opinion as fact.

1 May 2026
Unprompted review
Currys  logo

Reply from Currys

Hi Nomasha, I am sorry to learn about the issues you have raised, that is really disappointing to hear. If you still require assistance here, please contact us at contactsocial@currys.co.uk with your name, address (inc. postcode), contact details and any reference numbers. Please include a copy of your review, quoting the reference CUR73818. We will get back to you as soon as possible. Please note, due to current processing times, email responses may take a little longer than usual. However, please be assured your email shall be answered as soon as possible. Thanks Rich

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