Cusbclo GmbH  Reviews 

Followed their return policy exactly and got ignored. Not acceptable.

The order also took a very long time to arrive. When it finally did, I contacted customer support within the 14-day return window for a size exchange, exactly as stated in their policy. I sent multiple emails and received no response at all, despite them claiming replies within 24 hours. The item is unworn and in perfect condition, but customer service has been completely unresponsive. Very disappointing experience and I wouldn’t recommend ordering if you might need a return or exchange.

Cusbclo,
The below email was sent to you on the 24th January following your automated Email. it’s now the 31st January and my complaint is ongoing since the 9th November 2025.
Yet again I report that Cusbclo has made no further contact or effort to rectify the situation. Nearly 3 months from purchase. This company is a total disgrace.

Email: Yet again, you’re demonstrating very poor customer service by replying to me — a UK customer — in German.

I have already provided the details of the missing garment on several occasions, so I’m frankly baffled as to why you are asking me again.

Please stop sending repeated automated messages and contact me once, properly, with a clear update and a resolution (refund or immediate replacement), including the expected timescale.

If not I will forward your below reply and my above message to Trustpilot and will continue to do so until the matter is resolved.

Glynn Traynor

Hallo Glynn Traynor,

vielen Dank für Ihre Nachricht. Es tut uns leid zu hören, dass Ihre Bestellung vom 8. November unvollständig angekommen ist.

Um das Problem umgehend zu lösen, teilen Sie uns bitte mit, welcher Artikel genau in Ihrer Lieferung fehlt. Sobald uns diese Information vorliegt, werden wir den Fall prüfen und uns um eine schnelle Klärung bemühen.

Vielen Dank für Ihre Geduld.

Beste Grüße,

Cusbclo Support

Top products and shipping took only a few days.

Order #7C400203A3 from Cusbclo.
I orderd 4 January and my package still hasn’t arrived. I have also send multiple emails and called but no awnser.

The size guide was completely wrong, returned the sweatpants and then they took extremely long to arrive and there was no productive communication. Really poor costumer service.

I have ordered several items, and while I am satisfied with their quality and fit, I am very disappointed with the communication I have received. I intended to return three items, which represent a significant amount of money for me. I returned them in mid December of last year, yet I have not received any confirmation or update.
My tracking number shows that the items were delivered back to you before Christmas, and it is now mid January. I have sent multiple emails regarding this issue. Although I received a response asking for my order number, which I had already provided, I have received no further communication.
At this point, the lack of response is concerning, and I hope this matter can be resolved promptly. Unless this matter is resolved promptly, I cannot see myself ordering from Cusbclo in the future, as I do not support a service that feels unreliable and suspisious.

Quick & easy, perfect products.

Prior to ordering I asked several questions through their social channels and have not had a response to any of my questions three weeks later. The delivery arrived too late for Christmas, even though it said it would arrive before Christmas. I wanted to send one of the items back and exchange it for another item but I can’t get a response from
Customer service. They replied to my first message but the form they sent doesn’t work and now I can’t get a reply. Their products seem good quality but I wouldn’t risk ordering from them again when you can’t get through to a person to sort out ordering issues. I’ve no idea how to return my item so seem to be stuck with it. Maybe that’s their policy! Ignore until they go away!

Do not order from this company. There is nothing special about their products, which look like made in China and don't fit well. Service is a horror show. Only AI messages every day, no status or tracking of returned merchandise. Still waiting for exchange / refund. I have sent 8 mails, nothing yet. There are millions of great tracksuits, save yourself some time and money and order at a company that actually runs a business and is serious about their brand.

Ordered a track suit on november 25th. No delivery. We contacted customer service. They replied: please be patient, it's busy. The item was apparently returned to cusbclo by DHL. Package was 'damaged' in transit. So, no track suit, no delivery. We contacted customer service the last couple of weeks. Probably 4 or 5 e-mails. No reply. We called them, no answer. No track suit, no delivery, no refund. This company is a scam, do not place an order with them. We lost 83 euros.

I ordered two tracksuits during the black week. It has been a month since then and I still haven’t received my order. I understand that it’s going to be busy during this time around, but it said that if you ordered before something in December, your package would 100% arrive before Christmas. Unfortunately it didn’t and I would never order something here again.

The material is great and it fits well, also the sizing table helped me and is pretty accurate. But the delivery took way longer that it should have, i waited 1 months for both of my packages.

Only 1 of the 2 orders was delivered. The clothing is of very poor “Chinese” quality, sold at extremely high prices. There is no track & trace provided after placing an order. The phone number listed on the website is unreachable—even after trying five times; after several minutes, the automated message suggesting you are on hold is simply disconnected. After some research: The brand appears to be run by a very young entrepreneur (early twenties) claiming (linkedin) he has 1.5 FTE to run the company. It's all aimed to make quick money through expensive marketing targeted at young, easily influenced teenagers. Very fraudulent.

I AM BEYOND FURIOUS WITH THIS COMPAY - DO NOT WASTE YOUR TIME - I had purchased a pair of joggers and the night i ordered them i had emailed about changing the size in the order - i was then in contact with the live chat for a month by this point the joggers had already arrived and i had sent about 20 enquiry’s which apparently they answer within 24hours yet it had been a month of me asking for an exchange label - ive been in contact with live chat but the live chat is completely and utterly unhelpful ! i am furious and need an exchange label immediately sent to me !

Never received a package but they are saying i received the package and they are not helping about it

The clothes are alright but the customer service is actually terrible. My refund has taken more than 8 weeks to even get started. I still have to wait 10 days. I’ve send 7 emails, last 4 had no response. The customer service is actually so extremely terrible

FURTHER TO YOUR RESPONSE. I HAVE SENT EMAILS, SOCIAL MEDIA MESSAGES, INSTANT MESSENGER, AND NOTHING. NO RESPONSE NO RESOLUTIONS. - Terrible company, scammers. Bought some tracksuits for my daughters birthday: they never arrived. Even the tracking number is fake according to DHL. Sent so many messages they have ignored them all. No communication, no response, no reassurance. SCAMMERE DO NOT GIVE THEM YOUR MONEY

I ordered a hoodie and matching cuffed joggers mid November. They arrived no problem, I wanted to return and exchange the cuffed joggers for the open joggers. I emailed, received a return label and instructions which I followed explicitly, returning the joggers on 26/11/25. Since then, NOTHING. I emailed and received one reply advising me the process would take up to 14 days. That would mean 10 Dec. Since then NO joggers received, NO confirmation that my return parcel was received, NO confirmation that exchange item has been sent, NO replies to emails (although website states emails are replied to in 24hrs), NO response on the customer service telephone number - spent two hours trying) and NO Xmas gift for my daughter. Really terrible customer service, I would never use this company again.

Disappointing Customer Service and No Return Support
I had a very frustrating experience with Cusblo Clothing. After receiving my order, I tried multiple times to contact them regarding a return, but I get the same odd response not answering my questions . There was no help, no follow-up, and no clear way to process a return.

Customer service is an important part of online shopping, and unfortunately Cusblo completely failed in this area. Because of the lack of communication and support, I would not recommend ordering from this brand unless you’re comfortable not getting a response or your items

I have ordered tracksuit on 24th November and haven’t even received a notification about it being shipped. I tried to contact cusbclo by sending an e-mail but I didn’t get a response yet.Can you please help me with this situation?