CV-Library Reviews 

4,870
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 646 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional staff and customer service, noting the team's reliability and genuine care. People appreciate the team members for being friendly, approachable, knowledgeable, and always willing to go the extra mile to assist. Many highlight the dedicated contacts who understand their business needs and provide prompt, detailed information. The service is described as excellent, with reviewers noting the efficiency and ease of their overall experience, often facilitated by quick response times and proactive support. Many customers also highlight the valuable training sessions provided, which help them maximize the services offered. They find the platform easy to use, with effective search capabilities, and appreciate the consistent support that ensures they get the best return.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, professionalism,... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting the helpfulness,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness, efficiency, and proactive... See more

User experience

Customers had positive experiences with user experience, often praising the helpfulness and clarity of... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've always had a really positive experience working with CVL. Communication is great, the team come back with detailed information quickly and everyone is lovely to speak to. Sarah Atkinson deserv... See more

Company replied

Rated 5 out of 5 stars

Team Recruit have used CVLibrary for a number of years. This site has proved invaluable with regard to candidate placement & our contact Callie has been a huge help with all aspects of candidate se... See more

Company replied

Rated 5 out of 5 stars

Callie has been extremely helpful and responsive throughout our dealings with CV-Library. She is always approachable, quick to come back to me and genuinely keen to make sure we are getting the best... See more

Company replied

Rated 5 out of 5 stars

We have been a CV Library customer for a couple of years now, accessing their CV database. The database is straightforward to use and fairly standard, however what makes CV Library stand out is their... See more

Company replied


Company details

  1. Recruitment
  2. Employment search service

About CV-Library

Written by the company

CV-Library is the UK’s top independent job board, delivering 3M+ monthly applications and ranked #1 for candidate quality. With 360,000 new CVs added monthly and powerful AI tools, we help businesses hire smarter and faster using flexible, cost-effective solutions.

We take pride in hosting 180,000 jobs across all sectors for the nation's job seekers, and supporting recruiters and employers with our quality services.

For recruiters: Whether hiring at scale or targeting niche roles, our flexible, cost-effective solutions deliver results. Through 800+ partner sites, including Google and LinkedIn, our network reaches millions across the entire country. Therefore, we can provide agencies and employers with powerful job exposure and tailored solutions for all recruitment needs.

Visit www.cv-library.co.uk/cvdatabase to learn more.

For candidates: If you're looking for a job, you can search over 180,000 jobs on our site from all sectors and apply for free by registering your CV.

Search jobs: https://www.cv-library.co.uk/search-jobs

Register CV: https://www.cv-library.co.uk/cgi-bin/create.cgi

Career Advice: https://www.cv-library.co.uk/career-advice/

Contact info

4.8

Excellent

TrustScore 5 out of 5

5k reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(4,870)

650 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very informative training with some…

Very informative training with some very useful tips.

21 July 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Ben,

Thank you for your lovely review! We're delighted to hear you found the training informative and the tips useful. We really appreciate your feedback.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Olivia B.

Olivia B. was absolutely amazing - she didn't rush in explaining anything, didn't make me feel silly for any questions I may have had and made sure I was fully comfortable before moving forward with out training.

If I'm being honest she had such a calming presence I'd want to book a weekly chat with her!

21 July 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Andreea,

Thank you for your fantastic review! We're delighted to hear Olivia provided such a supportive and reassuring training experience. We'll be sure to pass on your kind words to her.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Amazing customer service

All the staff at CV library are phenomenal and always willing to help, train and be patient. Friendly accommodating. Some shout outs to Grace Simpson Sarah Bastin, Chrissie and Daniel Price and all the team - thanks for your continued support.

16 July 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Nadia,

Thank you for your fantastic review! We're delighted to hear that our team has been so supportive, patient, and helpful. We'll be sure to share your kind words with Grace, Sarah, Chrissie, Daniel, and the wider team.

We really appreciate your continued support and feedback.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

CJ was really helpful

CJ was really helpful, and gave a quick and efficient service. Answered all my questions, to the point. Came away from the call knowing alot more - every day is a school day!

20 July 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Elise,

Thank you for your great review! We're delighted to hear CJ provided such helpful and efficient support, answering all your questions and sharing valuable insights.

We'll be sure to pass on your kind words to CJ.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Super helpful

Super helpful, friendly and got the issue sorted really quickly. Emily was also understanding and considerate of my situation. Scarlett is also fab who is my usual account manager. Thank you both!

16 July 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Portia,

Thank you for your lovely review! We're delighted to hear Emily and Scarlett were both so helpful, friendly, and supportive. We'll be sure to pass on your kind words to them both.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

CV Library - great account management team

The CV Library Support team is very good. My Account Manager, Courtney Jackson (CJ) has been extremely helpful in guiding me through how better to maximise my job adverts and to have specific candidates with the right Boolean searches.
CJ was very knowledgeable and I took on board some great tips!

16 July 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Liz,

Thank you for your fantastic review! We're delighted to hear that CJ provided such helpful guidance and shared valuable tips to help you get the most from your job adverts and searches.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Isaac

Isaac - very helpful

16 July 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Chelsea,

Thank you for your kind review! We're delighted to hear Isaac was so helpful. We'll be sure to pass on your lovely feedback.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Jacqui Wilson - Keep hold of this one

We're possibly looking to add a new team member, so I signed up for the free trial. Shortly afterwards, Jacqui Wilson got in touch to see if I'd like a quick call.

I'll admit, I was expecting the usual sales pitch and assumed I'd end up being pressured into signing up. I couldn't have been more wrong.

Jacqui was genuinely lovely. We spent 15 minutes chatting about recruitment, the market and a range of other topics. There was no sales patter, no pressure, no request for card details—just honest, helpful advice.

It's refreshing to deal with someone who focuses on being helpful rather than selling. That interaction alone has left a great impression, and because of it, CV-Library will definitely be one of the first places we look when we recruit our next team member.


16 July 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Aaron,

Thank you for your fantastic review! We're delighted to hear about your experience with Jacqui. It's great to know she provided helpful advice and made the conversation feel genuine and valuable.

We'll be sure to share your kind words with Jacqui. We really appreciate your feedback and look forward to supporting you with your future recruitment needs.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Great customer service from Sian

Sian was very efficient and solved my issue quickly. Very good customer service.

15 July 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Maddie,

Thank you for your lovely review! We're delighted to hear Sian was efficient and provided such great customer service. We'll be sure to pass on your kind words.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Excellent and helpful Service as usual…

Excellent and helpful Service as usual from my Account Manager. Callie always reaches out, knows about my Account and offers excellent advice. Thanks Callie!

14 July 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Lisa,

Thank you for your fantastic review! We're delighted to hear that Callie continues to provide such helpful and personalised support. We'll be sure to share your kind words with her.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

She was too helpful and friendly

She was too helpful and friendly

14 July 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi John,

Thank you for your lovely review! We're so pleased to hear our team was so helpful and friendly. We really appreciate your feedback and look forward to helping you again.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Thank you so much for the service

Thank you so much for the service. Your CSE Toni was great, very clear and very kind. Thank you so much. My name is Thierry from Reddo.

14 July 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Thierry,

Thank you for your kind review! We're delighted to hear Toni provided such clear and friendly service. We'll be sure to share your feedback with them.

We appreciate your support!

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Quick response and very helpful

Emailed Terri as i had an error on a fairly difficult search and needed to use it for a watchdog, she came back to me very quickly and with the answer, now set up and everything running well.

13 July 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Simon,

Thank you for your feedback! We're delighted to hear your issue was resolved quickly and that everything is now running smoothly. We’ll be sure to share your kind words with Terri.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Katie M

Katie M. has provided my organisation with exceptional service from the very beginning. She is always prompt, thorough, professional, helpful, and courteous. She also has a very friendly manner on the phone and is an absolute pleasure to speak to.

I highly recommend both Katie M. and CV-Library.

13 July 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Ashley,

Thank you for your wonderful feedback! We’re delighted to hear about the exceptional service and support you’ve received. We’ll be sure to share your kind words with Katie and the team.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

I have had great 1-1 support from…

I have had great 1-1 support from Daniel Price. He's set me up on the system and brought me up to speed on the new features available. Understood my needs and provided best practice advise for optimum results.

13 July 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Thank you for your fantastic feedback! We're delighted to hear you received such great support and guidance. We’ll be sure to share your kind words with Daniel.

Kind Regards ,
The CV-Library Team

Rated 5 out of 5 stars

Great support from Rachael

9 July 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Daniel,

Thank you for your feedback! We're delighted to hear you received great support and will be sure to share your kind words with Rachael.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

I wanted to share a quick review for CV…

I wanted to share a quick review for CV Library and to thank Vikkie Liggins our Account Director personally, as it feels long overdue.

Glen Callum Associates have partnered with CV Library for well over ten years now, and throughout that time the platform has consistently delivered strong results, reliable tools, and excellent support. It’s become a core part of how we deliver high‑quality recruitment to our clients.

A huge part of that experience comes down to the service we get from Vikkie and the team. They are always proactive in making sure we’re getting the very best from our licence, keeping us updated with new features, advising on market trends, and checking in to ensure everything is running smoothly. The support genuinely makes a difference.

Vikkie is personable, honest, cheerful, and incredibly easy to work with which makes communication so easy.

Thanks for everything you do to Vikkie and the team it’s very much appreciated.

Kerrie

9 July 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Kerrie,

Thank you for your wonderful review, Kerrie. We really appreciate your continued partnership and are delighted to hear how much value our team and platform provide. We’ll be sure to share your kind words with Vikkie and the team!

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Essily solved the issue and quickly

8 July 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Charlie,

Thank you for your feedback! We're pleased to hear your issue was resolved quickly and efficiently. We appreciate your support!

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Charlotte always spots an issue before…

Charlotte always spots an issue before I do and is quick to help!

8 July 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Mya,

Thank you for your lovely review! We're so pleased to hear Charlotte has been so proactive and helpful. We'll be sure to pass on your kind words!

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Account Managers are great!

Teri has been really helpful with anything we need. Their account managers are top notch and always on the ball.

8 July 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Toby,

Thank you so much for your kind words! We're delighted to hear that Terri has been so helpful and that you've had such a positive experience with our team. We'll be sure to pass your feedback on to Terri.

Kind Regards
The CV-Library Team

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