I've always had a really positive experience working with CVL. Communication is great, the team come back with detailed information quickly and everyone is lovely to speak to. Sarah Atkinson deserv... See more
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Very informative training with some very useful tips.

Reply from CV-Library
Olivia B. was absolutely amazing - she didn't rush in explaining anything, didn't make me feel silly for any questions I may have had and made sure I was fully comfortable before moving forward with out training.
If I'm being honest she had such a calming presence I'd want to book a weekly chat with her!

Reply from CV-Library
All the staff at CV library are phenomenal and always willing to help, train and be patient. Friendly accommodating. Some shout outs to Grace Simpson Sarah Bastin, Chrissie and Daniel Price and all the team - thanks for your continued support.

Reply from CV-Library
CJ was really helpful, and gave a quick and efficient service. Answered all my questions, to the point. Came away from the call knowing alot more - every day is a school day!

Reply from CV-Library
Super helpful, friendly and got the issue sorted really quickly. Emily was also understanding and considerate of my situation. Scarlett is also fab who is my usual account manager. Thank you both!

Reply from CV-Library
The CV Library Support team is very good. My Account Manager, Courtney Jackson (CJ) has been extremely helpful in guiding me through how better to maximise my job adverts and to have specific candidates with the right Boolean searches.
CJ was very knowledgeable and I took on board some great tips!

Reply from CV-Library
We're possibly looking to add a new team member, so I signed up for the free trial. Shortly afterwards, Jacqui Wilson got in touch to see if I'd like a quick call.
I'll admit, I was expecting the usual sales pitch and assumed I'd end up being pressured into signing up. I couldn't have been more wrong.
Jacqui was genuinely lovely. We spent 15 minutes chatting about recruitment, the market and a range of other topics. There was no sales patter, no pressure, no request for card details—just honest, helpful advice.
It's refreshing to deal with someone who focuses on being helpful rather than selling. That interaction alone has left a great impression, and because of it, CV-Library will definitely be one of the first places we look when we recruit our next team member.

Reply from CV-Library
Sian was very efficient and solved my issue quickly. Very good customer service.

Reply from CV-Library
Excellent and helpful Service as usual from my Account Manager. Callie always reaches out, knows about my Account and offers excellent advice. Thanks Callie!

Reply from CV-Library

Reply from CV-Library
Thank you so much for the service. Your CSE Toni was great, very clear and very kind. Thank you so much. My name is Thierry from Reddo.

Reply from CV-Library
Emailed Terri as i had an error on a fairly difficult search and needed to use it for a watchdog, she came back to me very quickly and with the answer, now set up and everything running well.

Reply from CV-Library
Katie M. has provided my organisation with exceptional service from the very beginning. She is always prompt, thorough, professional, helpful, and courteous. She also has a very friendly manner on the phone and is an absolute pleasure to speak to.
I highly recommend both Katie M. and CV-Library.

Reply from CV-Library
I have had great 1-1 support from Daniel Price. He's set me up on the system and brought me up to speed on the new features available. Understood my needs and provided best practice advise for optimum results.

Reply from CV-Library
I wanted to share a quick review for CV Library and to thank Vikkie Liggins our Account Director personally, as it feels long overdue.
Glen Callum Associates have partnered with CV Library for well over ten years now, and throughout that time the platform has consistently delivered strong results, reliable tools, and excellent support. It’s become a core part of how we deliver high‑quality recruitment to our clients.
A huge part of that experience comes down to the service we get from Vikkie and the team. They are always proactive in making sure we’re getting the very best from our licence, keeping us updated with new features, advising on market trends, and checking in to ensure everything is running smoothly. The support genuinely makes a difference.
Vikkie is personable, honest, cheerful, and incredibly easy to work with which makes communication so easy.
Thanks for everything you do to Vikkie and the team it’s very much appreciated.
Kerrie

Reply from CV-Library
Charlotte always spots an issue before I do and is quick to help!

Reply from CV-Library
Teri has been really helpful with anything we need. Their account managers are top notch and always on the ball.

Reply from CV-Library
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