dacemotorgroup.co.uk Reviews 

2,747
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 527 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff for making vehicle purchases wonderfully smooth, straightforward, and completely stress-free from beginning to end. Consumers also highlight the outstanding customer service, noting that representatives provide clear, detailed guidance and ensure every question is answered thoroughly during the process. Some reviewers were not happy with unexpected mechanical problems discovered shortly after taking delivery, including significant component failures, warning lights, and faulty parts. A few other people also felt that the after-sales support was completely unhelpful and lacking when attempting to resolve these frustrating vehicle concerns.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting smooth, professional, and pressure-free service.... See more

Service

Reviewers highlight positive aspects of service, noting that everything is handled smoothly and... See more

Product

Reviewers mention positive feedback about product, expressing satisfaction with their new vehicles and... See more

User experience

Users describe positive interactions with user_experience, highlighting that staff members are helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steve W was great in helping me with my purchase; no question was a silly question, and he really took the time to explain everything. Made me feel at ease with the whole process and provided such a p... See more

Rated 5 out of 5 stars

Dealt with Jaydon rang in the morning about a car on the website by 5pm we had picked up the car and driving it home . Jaydon worked all day to get things organised kept in touch and the car was prese... See more

Rated 5 out of 5 stars

Just collected my Hyundai i20 from Dace motor group Eccles Exceptional service from start to finish from Will, I went viewing a car in their showroom and a differnt car caught my eye online. Spo... See more

Rated 5 out of 5 stars

Excellent experience from start to finish. Callum Davies was the chap who helped me and he made the whole experience so much easier. He managed to find me the perfect car and as he knew I needed a veh... See more



Contact info


4.8

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,747)

497 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recently bought a vehicle and was very…

Recently bought a vehicle and was very happy with the overall experience. A very professional service offered by Jaydon with no sales pressure. At all stages from initial walk round through to test drive and the purchase Jaydon was happy to answer questions and very open and honest about the vehicle and the purchasing process. I was left with the impression the company values are for happy customers rather than quick sales

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Cars and Service

I enquired via the website. Jaydon got in touch the next day. From start to finish he was professional and polite. Informed me on what I wanted to know about the vehicle. I also think I got a fair price part exchanging my car. Felt looked after and happy to answer any question. I would definitely recommend this garage. I drove 3 hours to look at the car in person and it was worth it. This will be the first place to look for any future buys.

25 July 2026
Unprompted review
Rated 1 out of 5 stars

Apparently the 82 piont check doesn't…

Apparently the 82 piont check doesn't pick up the airbags fault or that the key won't go into the ignition half the time. Got a one year warranty from them which promised I could use any garage anywhere in the country. Phoned to use it and was told we don't pay for diagnostic we only pay for labour up to 60 pounds and hour. And if the parts are to expensive we won't pay for that, you will have to bring it back here and we'll fix it. I love 200 miles away. What else can you say. Ater some initial miscommunication Jason from dace has been extremely helpful in resolving all of the issues to my complete satisfaction. I would definitely use dace again as they did go above and beyond to make sure i received a professional and high standard of service.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Just bought my Audi from Dace motor…

Just bought my Audi from Dace motor group and couldn’t have gone anymore smoother. My sales guy Tom has been brilliant from start to finish. Explained anything I asked to a very good standard and make this whole experience very easy and exciting. If you’re looking for a new car I would definitely come to see what these guys have in stock.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Service

Fantastic service. Just been to pick my new BMW X6 from Dace Motors in Eccles. From our initial contact with Jayden right through to collection, this guy has shown us just how much he loves his job, and it does show. Jayden has gone above and beyond with customer service. He took care of everything, from the finance, sorting my retention for my private plate, even removing them from my trade in. He answered all our questions and we had a few to ask. He even connected my phone to the car. All round amazing service. Thank you so much Jayden. Thoroughly recommend you speak with Jayden if you’re in the market to change your car.
Bob Grimsley

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent buying experience

Really pleased with my recent car purchase and the whole buying experience from Dace Specialist Car Centre (Chris Bryan was the sales representative - very professional and personable). It’s the second time I’ve purchased a vehicle from them which reflects how pleased I was first time around. Excellent service 👍

20 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience purchasing my…

I had a great experience purchasing my Mitsubishi Outlander. The salesperson Lewis W was very helpful, professional, and made the whole process smooth and stress-free. They offered me a very good deal on the Outlander and gave me an excellent price for my previous car as a part exchange. I was very pleased with the service and would highly recommend them to anyone looking to buy a car.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Vauxhall mokka

Mike was brilliant, he was so accommodating and made the process easy. Would highly recommend Dace for your future cars 10/10

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Positive experience

I had a really positive experience buying my fabulous Hyundai Tucson from Dace motors 2 weeks ago.
Friendly , helpful and great advice from salesman Tony Jackson. He made me feel confident in my purchase. Post sales communication has been excellent too .

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Seamless

We seen a car, made enquiries, Jack Hart was in contact with us straight away, made arrangements to visit Dace which was 85 miles from where we live.
We collected the car the same day as we viewed it. Everything was sorted very quickly. Would definately recommend Dace Motor Group in Eccles, Manchester

16 July 2026
Unprompted review
Rated 1 out of 5 stars

Selling vehicles that are overdue serious mechanical repairs and fooling / bullying customers

Hi
Why are you selling vehicles that are overdue serious mechanical work ?? When buyer questions salesman MATT to why serious gearbox service has not been carried out or being carried out before I purchase considering your 90 point check he says I don’t want to sell
Car to you an please leave after travelling from other side of country day off work that’s the service you are greeted with

14 July 2026
Unprompted review
dacemotorgroup.co.uk logo

Reply from dacemotorgroup.co.uk

Thank you for taking the time to leave your review.
We completely reject your version of events, as it omits significant context.
When you viewed the vehicle, you identified a number of cosmetic items that you wanted addressing. Despite the vehicle already being in a good condition inside and out, we agreed to carry out an extensive list of remedial work at our expense to meet your expectations. At no stage were we unwilling to prepare the vehicle or resolve reasonable concerns.
The only point on which we could not reach agreement was your request for a gearbox oil service. Whilst we respected your opinion, we did not agree that this was something we were prepared to include in addition to the substantial work already agreed. As with any vehicle purchase, there comes a point where both parties either reach an agreement or decide not to proceed.
What is particularly disappointing is that your review makes no mention of your own conduct in our showroom. During the discussion, you became increasingly aggressive towards members of our team, using foul and abusive language in front of staff and other customers. We have a duty to provide a safe and respectful environment for everyone, and we will not tolerate abusive behaviour towards our employees, regardless of the circumstances.
Your comments regarding our vehicle preparation process and inspections are simply untrue. We stand by the quality of our preparation standards and the integrity of our checks. The fact that we agreed to carry out extensive additional work demonstrates our commitment to customer satisfaction, not the opposite.
We are sorry that we were unable to reach an agreement on this occasion, but we make no apology for drawing a line where we believe requests become unreasonable, nor for supporting our staff when they are subjected to abusive behaviour.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look