Dacia UK Reviews 

Honest review…

Please note, the one star rating is not to do with Paul, it is solely based on the experience received from Dacia Portsmouth!

We have had nothing but trouble from Dacia Portsmouth! We have been a customer of them for around three years and were very interested in their new Duster range and stupidly decided to ignore the previous issues we had with them in hope they learnt their lesson in customer service… silly us!

When we went to collect our brand new Duster before Christmas, we were left waiting for hours as the car had been recalled due to an issue with the gear box which we were told it had been fixed. The brand new car was covered in scratches and damage, which has apparently gone completely unnoticed by everyone! Upon eventually driving away, the car alerted with a gear box problem, so back to Dacia we went, after being gone for no longer than five mins. Whilst awaiting an outcome, in the waiting area, we could hear Matt, the sales manager, sounding very angry, swearing about our issue, so unprofessional!

We were given a curtesy car for us to be on our way which was a lower spec than what we are actually are paying for. We are now on week three of still not in possession of our paid for car, nor have we received communication from the company as to any updates. We have had to chase them!

We went to collect the car Saturday only to be told the sales manager, Matt hasn’t done his job… yet again! After another long wait, we were still in possession of the curtesy car! Conveniently, the problem this time isn’t to do with Dacia, it’s apparently the DVLA. Not at all to do with the fact that a MANAGER hasn’t done a simple job before taking a day off. Five days he had to sort this for us to collect!

I would avoid at all costs! The only positive to give is Paul, Sales Advisor, who is the friendliest person who unfortunately has been let down by the company and is having to take the brunt of it all, which I’m sure doesn’t reflect his pay!

Dacia website.. went to get a price on a new 2026 Dacia Sandero Hatchback Journey variant. Prices are very mis-leading in PCP calculation. Went in to Dacia - Letchworth in the end as could not do it online. Web site does not mention these fees: Admin fee, Mandatory Road Tax Yearly (whereas I wanted to pay monthly), 1st Reg Fee, & Delivery Fee. Also I wanted premium delivery + pack which is not available on web site. Service Plan and Road Tax I would have expected to be separate direct debits and not in main PCP. Because both are in main PCP I got charged PCP interest on both of these which I do not think is right, especially road tax, when you go in to Post Office to do this I would not be charged interest. As a result of this the monthly cost is much higher than what web site specified! Also 2026 models are not yet at dealerships so I was forced to get an earlier year model. Very misleading. False advertising! On a positive note Mr C. Staines @ Dacia Letchworth went above and beyond to assist us buying our vehicle.

The car drives fine, but the front nearside indicator has failed. It has now been eight weeks since the service desk informed me it was ordered.
After all this time, neither the dealer (Toomeys Southend) nor Dacia UK can tell me when this part will be in. I am told they get a ten day notice when it arrives in France from Renault.
Dacia have been shocking as has the dealer with a lack of information and interest in customer care.
This will be my first and last Dacia and i would caution anyone else who is in the process of looking at changing....look elsewhere.

I've seen the bad reviews but I can honestly say that my experience so far with Dacia UK and my local main dealer (W R Davies, Llandudno Junction) has been very positive.
Sure, my Duster has had a few issues (what car doesn't) but these have been resolved efficiently and effectively. In one case, Dacia UK needed to get involved and they were very supportive.
Main dealer serving prices are relatively high but you do get 12 months Zen warranty included. In my experience the extra cost has been worthwhile seeing as Dacia have been willing to cover warranty costs under this agreement.
Well done Dacia 👍

Bought a Spring in July ‘25. Car already subject to TWO separate safety recalls within 6 months of purchase, as well as assorted other minor faults. Dacia refusing to take car back despite clearly having sold a defective vehicle. Had previously owned a Duster without any issues. Terrible service.

Visited the Abbotswell Rd, Aberdeen branch on the below date in the hope to assist with a bolt top right (inside) of my dacia boot. Wrong part was ordered.
Was told a mechanic couldn't help, had to bring the car in another day, photos needed to be taken to see if the car was under warranty (its 24 plate) if not it would be over 300 pounds to look at it, added to the possibility of another 275 if they had to take the boot of and put on the part - a new bolt???

Visited a helpful garage the following day - nothing required to be taken off... bolt tightened... fixed . Cost 0.

Emailed regarding this. After a month no response.

2021 Sandero III. Battery went flat. Got a decent brand make compatible replacement. Have replaced plenty car batteries over the years, so more than competent particular and safe. Easy enough swap out. Now dashboard is lit up like a xmas tree. Local Dacia dealer says 'oh that shouldn't happen. You'll have to bring it in to us for diagnostics, that'll be £110+vat' for the privilege. If these cars are so sensitive to having the starter battery removed and replaced, why on earth do they not have an auxiliary battery back up for critical systems? How are you supposed to change your battery in an emergency situation? I'm guessing you can't and all Dacia want is to fleece you out of your hard earned cash. A starter battery is a consumable, thus is should be able to be replaced by any competent person without issue. Ofcoure I could have opted to pay £250 to Dacia to supply and fit a new battery and wait days to fit me in and be left without transport and loose pay because I couldn't get to work, but hey that's fine by them because all they give a stuff about is taking your money, and how do I know that when they do the diagnostics they'll claim the issue/s is something other than just the battery needing to be registered to the vehicle? I don't, they could potentially claim all sorts of rubbish. What is happening to this world, there is no protection for consumers. You just have to hand over your money and take a gamble all the time.

I had a really positive experience sourcing and buying my new Bigster.
The salesperson Mark, was excellent throughout, good clear communication and did everything that was asked. The car arrived within the timeframe provided and having just driven the car home I am very pleased with the quality and driving experience.

My Brand new lease Jogger (hybrid extreme auto version) is only just over a year old (only 16000 on the clock) and has had it's gearbox condemned due to metal fragments floating around in it. Dacia are not giving any timescale on repair other than to say it will be at least well into January (currently 11th Dec) and they won't provide a vehicle during this time even though this is a known fault with the model and it's covered under warranty. DO NOT lease/buy a Dacia Jogger!!

DACIA SERVICE CENTRE complete waste of time
I have contacted EMaC and Dacia Romford who have both informed me that my service plan does not include the 1st MOT that you stated it did
They also informed me the 36 months service plan should be £9.99 per month not £13.99 a month that you charged me.
EMaC suggest you cancel the service plan I have at the moment and start a new one at £9.99 pm. As soon as possible.
If you do not sort this out quickly I will contact the ombudsman because I have been misled and over charged this is the Fourth Vehicle I have purchased from Dacia in the last 7year so consider my self a good customer, your department have been no help at all in the matter and just keep misleading me

One star revue again
Well Dacia, it's such a shame that you make a sensational vehicle yet have such a crap aftersales help centre. I left a revue the other day. Having not got to the bottom of my sat nav problem, the email reply just stopped. I decided to contact them on the whatsapp as setup by Dacia, it was arranged a representative would call today between 11am and mid day, it is now 1.30pm so obviously that is not going to happen, as you are unable to talk to technical the problem wont get resolved, I was directed to the sat nav manufacturer who said they can not help, and suggested the dealer, have already been round in circles , this now will stop me buying a new Dacia, they are as bad as Fords and they are a absolute disgrace, whera's I had been recommending Dacia to every one I talk to, now , it will be don't dont buy one if you want back up, you have really let yourselves down, not even addressing even one bad revue on here and that will go round faster than any good reviews, and you have 126 of one star, However word goes round.

I have a stepway 73 plate which has been great and done 20k miles. It has developed an annoying rattling noise from the boot and as it is under warranty I booked it in today. Firstly the next appointment they have is 22 January next year then they want to charge £20 per day for a courtesy car and finally have said that it will cost £180 if they feel the fault is not covered by their warranty.
What a con!!!!
The cars may be cheaper than others but if they develop a problem it is more than likely going to cost you an arm and a leg, even if you have a warranty and you will have to wait a long time for it to be seen
Avoid the hassle, go to more reputable companies.

Both dacia bradford and dacia uk customers wont accept any accountability how much of a poor job a replacement antenna was fitted to my car they have simply stopped replying to my emails and promises of callbacks have not happened i will take this to the motor ombudsman to see a resolution. Reg YD71 FNP

Was reliable until the coolant pump failure on my 3.75 year old Dacia Sandero Stepway of less than 30K miles. All the Coolant leaked out quickly, which could of potentially caused a lot more damage to the engine.
And poor after warranty support from the dealership, which could only offer me recovery time of one week later and repair at dealership prices. Had to get an independent garage which recovered my vehicle and repaired fault within 2 days, at reasonable cost.
More recent problem,
Rheostat(heater blower resistor) keeps burning out, badly designed!

I purchased a Jogger in April of last year and can honestly say there are some strong points for and against this car and its makers.
To start, the car has never skipped a beat, performing well beyond my original expectations. This does, however, come with a few trade-offs.
I bought the 1.0 Tce Extreme model, which came with all the ancillary options (air conditioning, heated seats, Android Auto). The speaker system, which I was surprised by, is brilliant for the price point; I have had more expensive cars with less impressive sound. If you drive to work with your ears bleeding from loud music, this car will not disappoint. On cold mornings, the heated seats were a blessing, and the climate control came up to temperature within a few minutes of starting the car. On short journeys, the car is a nice place to be, but "short" is the key word.
On long journeys, the car becomes more like a Ryanair flight—to be endured only out of necessity. The little 1.0L engine is pokey and a lot of fun for round-town driving and trailblazing country roads. On the motorway, the tone changes as the "budget side" of Dacia becomes more apparent. I'm not suggesting it's a rough ride, but the interior seating is not really designed for comfort.
Having three kids, I thought the seven-seat design would be a benefit by giving them extra space, but the truth is it's like a Renault Clio with two child seats in the boot. I appreciate that I'm not providing much of a promotion for the car, and please don't see this as a witch hunt. The car is adequate for the school run, but it is not a long-distance cruiser. The interior is very plastic, which has the benefit of being relatively child-proof; the wipe-clean seats have come in handy, especially after a Maccies run with greasy chicken nugget hands and spilled milkshakes.
When the kids aren't in the car and you feel like being a little less responsible, you can throw the car into a corner or a roundabout, and it will join in with the fun. Given that it's a long car, it is surprisingly fun to drive and feels quite rigid. If you put your boot down and drop a gear, it will act more like a 1.8 than a 1.0.
If you need a bog-standard drive-to-work and school-run car, you will not be disappointed. I have no hard feelings against the car or Dacia's design. It's a genuine effort.
The downside is that if you buy this car new, it will depreciate like a supermarket apple. So I would strongly suggest buying used. Dacia's after-sales service is, for the most part, non-existent. If you want to change your car during your agreement, you are met with a vacant expression from sales staff and negative equity of around £3,000 after 18 months.

Utter disgrace. Car 2 weeks our of warranty, and needed new alternator and battery. Still faulty and Dacia refusing to help. Customer service is is exactly not that. They provide no service and tell you to get lost, repeating the same thing over and over until you go away. Shame on you Dacia! Look at your reviews and LEARN how to provide decent customer service!

I have a 21 plate Dacia Duster and I LOVE IT, Loads of room and a bigger boot than the ex wife !!! The reversing camera is great, as is the built in SatNav. I do however have 1 criticism. The cost of updating the maps on the SatNav is absolutely disgraceful. I do need to update, but it is cheaper for me to buy a new Garmin or TomTom with FREE lifetime updates. Sort this out Dacia. I certainly won't be ripped off by paying your hyper-inflated price.

Every time I had a issue, no one from Dacia would phone me back to deal with any issues I had on my Son's mobility car. Emails were very far and few between This created a very stressful experience.
A feedback to Dacia, start putting customers first, it is not just about selling cars it is about after sells service when things go wrong. In future I have strongly advised my son's carers if they have an issue with the car it is far quicker to go into their local Dacia Dealership and getting the issue addressed there and then or booking in an appointment to get the issue sorted, Face to face instead of over the phone and emails without anyone from Dacia coming back to you

Every year at time of MOT, service light comes on dashboard.
Once I get MOT done and oil change, I have to ask my garage to turn off idiot warning lights via their computer. Dacia,s servicing, I think, is far too expensive. Also I’m now without a radio as that has stopped working. Dacia said to take it in for investigation- but that would prove to be too expensive. This seems to be a common problem with the radios. Would not recommend Dacia as a consequence.

3 hours for an MOT, then told us 40mins more to fit a bulb. When we returned the receptionist was out and we waitied a further 15 mins. When challenged on time MOT took, receptionist (rude) told us that she tells everyone 30mins early to make sure they get there. I dont need time managing and have never been late for them. On arrival there on one occasion, we found a locked front
door, well past opening hours.
What a waste of our afternoon. Avoid.