Years ago when I started using Dashlane it was a good choice, it worked well in the then context of both a web and a desktop app, and with the various password dialogues that were in use at the time.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've subscribed to Dashlane for a long time but I'm not renewing. The main reason is that password history is inaccurately updated and I have been locked out of accounts too many times because of a f... See more
I found the functionality to be adequate, but when I decided to move on I continued to get "important" junk email from them. When I tried to unsubscribe, I found they made it a lengthy process by re... See more
Initially, this app's free service worked decently. Then, I paid a year's subscription just to access the multiplatform service. The price increased, and I don't want to pay the subscription (it's not... See more
Company details
Written by the company
Dashlane secures all your logins in one place to help you stay ahead of threats. Take your passwords from scattered to secured, and never forget (or type) another password. With Dashlane, you’ll get instant access to your accounts with AI-powered Autofill, and you can seamlessly sync and access your vault across all devices, browsers, and operating systems. Dashlane also helps you stay ahead of phishing attacks: You’ll get warned in real-time—before you autofill your info on a suspicious site—so you’re less likely to fall for a phishing scam. Ready to go passwordless? Dashlane supports passkeys and passwordless login, giving you faster, safer access to your accounts. Get Dashlane today, and secure your digital life.
Contact info
United States
- www.dashlane.com
3.1
Average
6k reviews
Replied to 19% of negative reviews
Typically replies within 1 week
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fast and efficient service
fast and efficient service! very happy to use dashlane, I recommend it to everyone I know every time
16 July 2024
Dashlane has terrible support and they are increasing the price by 50%
Dashlane is a decent password manager, but unfortunately their support is horrible. And now they just had a 50% price increase so we will be leaving them before our next renewal.
14 July 2024
Sweet app you have to have.
Hello to all, I've been using dashlane for years I think it's one of the best apps out there I can't live without it easy to use secure It's just a mind blowing good app 🤘 I have it on all my devices never failed me yet 😉
They have great tech support If you have any problems or questions I'll get back to you promptly. Keep up the great work dashlane.
20 July 2024
Fast, very helpful staff
Fast replies, friendly and knowledgeable people... what more can one ask for when seeking assistance? :D
20 July 2024
Very responsive to my problem
20 July 2024
The website password field is broken
The website password field is broken, I type the correct password, it doesn't work, but guess what the app works
19 July 2024
Unprompted review
Dashlane Security
After my computer just died for no reason I lost my access to my Dashlane account so it made it impossible to be log on to sites I needed to buy or 'am interested as who can remember all those complicated passwords that companies and people ask for these days because of the security paranoia they have bought upon us. well because of this Dashlane have to be similarly paranoid in ascertaining who you are before even helping with your problem. but I felt the frustration disappear after I had. The people I emailed 1/2 way around the World were as helpful as they could be and the only frustration from then on was the time lag because of distance and time zones. they were polite helpful and stuck with me and my frustrations all through the process....Good on them. and I thank them both for their efforts. Eventually I got every thing back to normal with their help. because of the time and distance I would suggest customers back up their account regularly and get an account recovery Key both from online at Dashlane to make the process easier and, possibly, less frustrating. I can understand why they do things the way they do but it became a frustrating business to get my info and account back.
28 June 2024
DIY failed - Dashlane support tops!
After several frustrating failures to fix my 2FA arrangement after a change up of my iPhone device, I contacted Dashlane support and following a couple of security/ ID checks, I was quickly back with the security I had previously been used to. Very much appreciated - it's what I use Dashlane for!
18 July 2024
An underrated password manager
A great password manager with a solid track record, and which balances ease of use and functionality. It's used by all my family members to some extent and allowed them to have unique passwords for their accounts. There is a learning curve for less tech-savvy people but once the logins are created, signing in becomes easy.
14 July 2024
Unprompted review
Excellent and patient help.
10 July 2024
Thank You, Mr.Support, and do something about that one Little problem.
The Confirmation Feature was annoying as it didn't work in the link provided. But, I'm glad the support helped me through.
The rest of the help is very much appreciated.
I'm thankful for customer support's help.
I should give it 5 star, but am stopping myself for the technical inconvenience.
Anyway, I'm thankful for your support.
10 July 2024
I received perfect technical support…
I received perfect technical support for free though I was just using the free version of Dashlane! Really great!
9 July 2024
Extremely disappointing changes.
How disappointing. It was maybe the most feature rich and best password manager on the market, but they just made payments yearly only, removing the option to pay monthly and not only that, they now locked the free tier to 25 passwords which is an absolute joke. And since my subscription is "no longer valid" due to it being monthly all my passwords are now "read only" meaning I have to log into my account, go to the individual entry, enter my password again, only for me to have the copy button removed and me having to copy it myself.
I'm switch password managers as this is completely unacceptable.
9 July 2024
Unprompted review
Simply the Best !
A really useful and very well thought out application, useful to me on a daily basis.
It is practical and really secure.
I always have a very good experience since using it.
I lost my 2FA identifier not so long ago and the assistance was very fast, professional, courteous and was able to help me and adapt in every way !
In short, nothing to say and that's why I'm going to take a subscription with them once again.
Thank you so much Dashlane !
9 July 2024
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