David Christopher Jewellers Reviews 135

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient delivery service, noting that items arrive quickly and as described. Many appreciate the competitive pricing and the overall positive experience with the company's service, from easy ordering to good communication about order status. However, some people were dissatisfied with the product quality, specifically mentioning issues with items not matching expected Pandora standards or misleading product descriptions. A few customers also had negative experiences with gift wrapping, finding it to be of poor quality, and some reported problems with delivery where items were marked as delivered but not received by the customer, leading to disputes over refunds or replacements.

What people talk about most

Product

People report ambiguous experiences with product. While many customers express satisfaction, praising the... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the prompt and speedy... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the excellent and reliable... See more

Price

Clients share positive opinions on price, consistently finding them good and competitive. Many reviewers... See more

Order

Reviewers mention positive feedback about their orders. Many customers report that their purchases arrived in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The watch we'd chosen for our son's 40th wasn't available in the Fareham shop, but the lovely Karen phoned 2 other branches to source it. Staff in the Ross-on-Wye shop very kindly dispatched the watc... See more

Company replied

Rated 4 out of 5 stars

Bought a Pandora necklace as a present on line. Received promptly. Nice necklace. Paid £4 for gift wrap. Not very impressed. Paper was dull with pale blue squashed bow and ribbon, I've removed it and... See more

Company replied

Rated 5 out of 5 stars

Had a few questions regarding something I wanted to order, they were swift and friendly with their responses. The chain and pendant arrived, and it is so much better than the photograph. Extremely pro... See more

Company replied

Rated 5 out of 5 stars

Bought as a birthday present. Goods just as described. The only thing I would say was, you had to purchase through the klarna payment tool which means signing up for something you may not want. I phon... See more

Company replied


Company details

  1. #222 of 286 best companies in Jewellery shop
  2. #11 of 13 best companies in Jewellery Valuer
  3. #24 of 25 best companies in Jewellery Buyer
  4. #27 of 30 best companies in Jewellery Repair Service

Written by the company

David Christopher is a family jewellers with 10 stores across the U.K. We stock a wide selection of high street watch & jewellery brands, including Swarovski, PANDORA, Clogau and Citizen. To find a store near you visit our website where all locations can be found.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

135 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Charm

My purchase came in good time after ordering online and look exactly as advertised on the website. I'm happy with my purchase.

1 July 2025
David Christopher Jewellers logo

Reply from David Christopher Jewellers

Thanks so much for your review! We're really glad to hear everything arrived on time and looked just like it did online. Happy to know you're loving your purchase – hope to see you back again soon!

Rated 5 out of 5 stars

Excellent communication from ordering…

Excellent communication from ordering to delivery, beautiful piece of jewellery and well packaged for delivery, thank you

16 June 2025
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Reply from David Christopher Jewellers

Thank you so much for your kind words! We're thrilled to hear that you were pleased with the communication, the jewellery piece, and the packaging. Your satisfaction means the world to us, and we truly appreciate your support. We hope to welcome you back again soon!

Rated 5 out of 5 stars

Excellent quality of jewellery well…

Excellent quality of jewellery well packaged for delivery. Such a nice selection of jewellery and I enjoyed looking at the Pandora sale and jewellery. Quick delivery and kept updated.

23 June 2025
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Reply from David Christopher Jewellers

Thank you so much for your lovely review! We're thrilled to hear you enjoyed the selection, especially during the Pandora sale. We're also glad the quick delivery and updates met your expectations. We truly appreciate your support and hope to see you again soon!

Rated 4 out of 5 stars

Nice charm

Price for charm was okay but I felt the postage was overpriced.

16 June 2025
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Reply from David Christopher Jewellers

Thank you for your feedback – we really appreciate you taking the time to share your thoughts. We're glad you were happy with the charm, and we’ll definitely take your comments about postage into consideration as we review our services. Hope you enjoy your new piece!

Rated 5 out of 5 stars

Perfect addition!

A perfect addition to my jewellery collection and delivered so quickly

13 June 2025
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Reply from David Christopher Jewellers

Thank you for the lovely review! We’re so pleased to hear your new piece was the perfect addition to your collection and that it arrived quickly too. Enjoy wearing it!

Rated 5 out of 5 stars

The charm is lovely the delivery was…

The charm is lovely the delivery was super fast the price was good I would definitely use this company again

12 June 2025
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Reply from David Christopher Jewellers

Thank you so much! We’re really happy to hear you loved the charm and were pleased with the speedy delivery and price. We’d love to welcome you back anytime!

Rated 5 out of 5 stars

problem solved

I made a mistake with my address!
I phoned and it was put right before the delivery.

11 June 2025
David Christopher Jewellers logo

Reply from David Christopher Jewellers

Thank you for your review! We’re so glad we could help get the address sorted quickly and ensure your delivery arrived without any issues. Always happy to help!

Rated 5 out of 5 stars

Great prices and delivery would…

Great prices and delivery would definitely recommend

9 June 2025
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Reply from David Christopher Jewellers

Thank you for the great feedback! We're so pleased you were happy with the prices and delivery. It means a lot to know you'd recommend us – we really appreciate it!

Rated 5 out of 5 stars

Excellent quality,prices and customer…

Excellent quality,prices and customer service,speedy delivery too

9 May 2025
David Christopher Jewellers logo

Reply from David Christopher Jewellers

Thank you so much for the fantastic review! We’re delighted to hear you were happy with the quality, prices, service, and speedy delivery – that’s exactly what we aim for. Hope to see you again soon!

Rated 5 out of 5 stars

Superb

A really good price for a beautiful charm which arrived the next day! Absolutely perfect, thank you x

12 June 2025
Unprompted review
David Christopher Jewellers logo

Reply from David Christopher Jewellers

Thank you for your time giving us this wonderful feedback!

Rated 5 out of 5 stars

Easy to purchase and quick delivery

Easy to purchase and quick delivery. Lovely item. Pandora had sold out of these Remy charms so was pleased to get one, with a discount too!

2 June 2025
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Reply from David Christopher Jewellers

Thank you for your review and letting us know you were able to find what you wanted with us.

Rated 5 out of 5 stars

Very fine range of top quality jewellery

Very simple to view a huge range of jewellery and seamlessly purchase too there jewellery is of the highest quality and speedy delivery process aswell will definitely tell friends and family about these guys

30 May 2025
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Reply from David Christopher Jewellers

This is wonderful to hear! Thank you for spending the time to give us your feedback and review - Glad you found the website easy to use and were able to find what you wanted.

Rated 5 out of 5 stars

Happy with purchase

Received my order quickly. Regular updates on progress of my order and nice email thanking me for my custom. Would order from them again.

29 May 2025
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Reply from David Christopher Jewellers

Thank you for your feedback, it's great to hear you'll be happy to order with us again.

Rated 5 out of 5 stars

Would recommend

Present gift wrapped and recieved in good time. Easy to order and kept informed of delivery.

27 May 2025
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Reply from David Christopher Jewellers

Thank you for giving your time to helping us build on our service. We're really please you were happy with your order.

Rated 5 out of 5 stars

Excellent 👌

First class speedy service although the box was a little squashed, good value and quality thankyou

23 May 2025
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Reply from David Christopher Jewellers

We greatly appreciate your time and feedback, thank you!

Rated 5 out of 5 stars

Great communications

Great communications updating me on my order status. Only downside was DPD left the package on my doorstep, could have been stolen, but this is no reflection on David Christopher though.

21 May 2025
David Christopher Jewellers logo

Reply from David Christopher Jewellers

Thank you for your kind feedback and updating on the delivery standard by DPD - We always take this feedback into account and will bring it up with our DPD account plus review options.

Rated 4 out of 5 stars

Bought a Pandora necklace as a present…

Bought a Pandora necklace as a present on line. Received promptly. Nice necklace. Paid £4 for gift wrap. Not very impressed. Paper was dull with pale blue squashed bow and ribbon, I've removed it and will be wrapping it myself. So my advice, don't bother with the gift wrap.

28 May 2025
Unprompted review
David Christopher Jewellers logo

Reply from David Christopher Jewellers

Thank you for taking the time to give us your feedback. Really pleased you were happy with the speed and product, sorry to hear the gift wrap didn't come up to standard however. Across our stores we do try to cover a taste for all with regards to paper but fully understand if it's not something that is to your taste. We will indeed be taking this on board.

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