The watch we'd chosen for our son's 40th wasn't available in the Fareham shop, but the lovely Karen phoned 2 other branches to source it. Staff in the Ross-on-Wye shop very kindly dispatched the watc... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Bought a Pandora necklace as a present on line. Received promptly. Nice necklace. Paid £4 for gift wrap. Not very impressed. Paper was dull with pale blue squashed bow and ribbon, I've removed it and... See more
Company replied
Had a few questions regarding something I wanted to order, they were swift and friendly with their responses. The chain and pendant arrived, and it is so much better than the photograph. Extremely pro... See more
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Bought as a birthday present. Goods just as described. The only thing I would say was, you had to purchase through the klarna payment tool which means signing up for something you may not want. I phon... See more
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Company details
- #226 of 287 best companies in Jewellery shop
- #11 of 13 best companies in Jewellery Valuer
- #24 of 25 best companies in Jewellery Buyer
- #27 of 30 best companies in Jewellery Repair Service
Written by the company
David Christopher is a family jewellers with 10 stores across the U.K. We stock a wide selection of high street watch & jewellery brands, including Swarovski, PANDORA, Clogau and Citizen. To find a store near you visit our website where all locations can be found.
Contact info
3 The Maltings, Ross-on-Wye, HR9 7YB, Hereford, United Kingdom
- 01989 768667
- websales@davidchristopher.co.uk
- www.davidchristopher.co.uk
4.5
Excellent
135 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Sorry but I did not like the forever…I am looking for a completely different gift and returning the charm to you
Sorry but I did not like the forever friend charm, I have returned it and thinking of something different as a gift
29 January 2025
Reply from David Christopher Jewellers
Thank you for giving us your feedback. We're sorry you were not pleased with the choice but hope the service receieved was still good.
Good jewellery selection
Good jewellery selection, the Package was sent out super fast It was a life saver!
29 January 2025
Reply from David Christopher Jewellers
Thank you for taking time to give us your review and feedback
GREAT WEBSITE easy to navigate and such…
GREAT WEBSITE easy to navigate and such great choice and value.
Quick delivery.
Excellant customer service i received a call from them as they noticed i had put in my work postcode instead of my home and all was well, thank you.
29 January 2025
Reply from David Christopher Jewellers
Thank you for such kind words and thank you for taking the time to give us your feedback.
Reply from David Christopher Jewellers
Thank you for taking the time to leave a review! Very pleased to hear you where happy with your experiance shopping with us, we hope to see you again.
Reply from David Christopher Jewellers
Thank you for taking the time to send us your review.
Ordered a charm and then no contact…
Ordered a charm and then no contact regarding this, had a refund come back into my bank but again no reason as to why. Just had an email through stating that the reason for cancelation was "incorrectly entered" Not sure what that means to be honest. I understand that things happen outside of our control but a simple email or phone call would have done a world of good and now i have to source the item from somewhere else with less time to spare. I wont use this company again.
25 January 2025
Reply from David Christopher Jewellers
Thank you for leaving feedback, I must sincerely apologise for this disappoinment. I can see a more detailed, non-automated email was sent to yourself explaining (same day as the refund) however if this did not reach you I fully appreciate the frustration. Your feedback will of course be passed on to the team.
Reply from David Christopher Jewellers
We really appreciate you taking the time to send your feedback over, thank you!
Reply from David Christopher Jewellers
Thank you for taking the time to leave a review! Very pleased you found us helpful and quick serive. Hope to see you again in the future.
Reply from David Christopher Jewellers
Hi there,
Thank you for shopping with us and taking the time to leave a review! We are glad you had a good experiance with us, hope to see you in the future.
Delivery very fast,
Delivery very fast,
However no instructions came with the product, being a new customer to this type of jewellery I didn’t know how to use it, that did mean sending it back, but of course I lost the postage money.
When I called it was the wrong team despite following the IVR options, whilst they took a message I could do the same thing by email.
Replying after the item is sent back is pretty useless, I had tried to email. So please do not take note of their response below!
Quite disappointed overall even though staff tried to help.
8 January 2025
Reply from David Christopher Jewellers
Hi there,
Thank you for your review, Pandora products don't come with instructions, we did reply to your email explaining how to use this particular item. Apologies this wasn't the right item for you but hopfully you will shop with us again.
Perfect Transaction
Perfect transaction from the easy ordering online to the extra quick delivery of my crystal. Many thanks !!
7 January 2025
Reply from David Christopher Jewellers
Thank you for taking the time to send us in your feedback, it's greatly appreciated!
Good shopping experience and good…
Good shopping experience and good delivery experience
5 January 2025
Reply from David Christopher Jewellers
Hi there,
Thank you for shopping with us and taking the time to leave a review! Pleased you had a good experiance with us, hope to see you in the future.
I was very impressed by your service…
I was very impressed by your service and price of the watch I purchased. It was just what I was looking for. Very fast and efficient delivery.
Many thanks
26 December 2024
Reply from David Christopher Jewellers
Thank you so much for your review! We are so glad you love your watch. Hope to see you again in the future!
Item on sale at a good price
Item on sale at a good price. Packaged well and received quicker than expected
1 January 2025
Reply from David Christopher Jewellers
Thank you for your review! i'm glad you were happy with our delivery service and our sale price. We hope you shop with us in the future!
Reply from David Christopher Jewellers
Thank you for taking the time to leave a review, lovely to hear you're pleased with your charm.
Very good communication and a fast…
Very good communication and a fast speedy delivery
30 December 2024
Reply from David Christopher Jewellers
Thank you for taking the time to leave a review, we really appreciate it and look forward to you shopping with us again.
The survey request is premature as I…
The survey request is premature as I have not received my order yet.
28 December 2024
Reply from David Christopher Jewellers
Thank you for taking the time to give us your feedback and bringing this issue to our attention. I'm sorry you've yet to receive your order, I am just looking into this for you. I will contact directly to update you on this issue.
Great service
28 December 2024
Reply from David Christopher Jewellers
Thank you for giving us your kind review.
Very quick service love the earrings…
Very quick service love the earrings great quality and also a little discount which was very nice will be ordering the necklace very soon thanks Rebecca
27 December 2024
Reply from David Christopher Jewellers
Thank you for your kind words and taking the time to write your review.
Great company to deal with . . .
Great price. Good communication. Prompt delivery. Recommended.
26 December 2024
Reply from David Christopher Jewellers
Thank you for taking the time to give your feedback.
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