I was doing a search for a specific product and David Shuttle came up with the best price. I placed my order on Friday 30 January and received it today Saturday 31 January. It was packaged well as it... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
after browsing the net -Amazon and amazon ads - contacted David Shuttle, who are running a 10% on riedel tumblers we were seeking. The website was OK not brilliant - but life is too short to have two... See more
Company replied
Tried 4 or 5 times to contact through several email addresses about a mistake with an order. Also used their online contact tool. Never got a response. Could have phoned them I guess but feel I should... See more
January 19th 2021 Just had 6 Freidel water glasses delivered from David Shuttle via DPD, well packed and protected in top quality boxes. Delighted to find these, as our original similar set of 6 w... See more
Company details
Information provided by various external sources
Thank you for entering our world of Fine Dining & Gifts. We pride ourselves on an eclectic selection of quality products and have established ourselves as one of the UK's largest e-tailers of Swarovski Crystal, Riedel Crystal and Emma Bridgewater, to name but a few. We have been serving the people of Buckinghamshire and beyond for over 30 years, through this we know that honesty and expertise matter. Great service is vital and sets us apart. We want your custom and are prepared to earn it. We stock the majority of the products we sell to ensure next day delivery in the UK. We have put together a team of customer service experts who are able to help you decide on which items are right for you. We also offer a luxury gift wrapping service for those buying presents.
Contact info
9 The Broadway, Penn Road, HP9 2PD, Beaconsfield
- 01494 670 961
- enquiries@davidshuttle.com
- www.davidshuttle.com
4.3
Excellent
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I could not fault this company.
Stupidly I thought I had ordered my lovely Emma Bridgewater mugs and wondered where they were,so I phoned David Shuttle who put me straight - I hadn't pressed the button to complete the order! However they kindly put me right and did it for me without any huffs or puffs, which I truely appreciated. Having been told they would take 5 days to arrive, I was very pleased that they came the very next day, and what's more they came with the most delicious chocs. Thank you very much indeed for all your support and lovely present too.
24 June 2013
Unprompted review
Who wrote this!!!
The item was gift wrapped as requested but the card with it was not as expected. It was hand written (rather poorly) and not printed in a professional way.
24 June 2013
Unprompted review
Reply from David Shuttle
Dear Francilla Armony,
Thank you for taking the time to review the service we provided you on your last order. I am pleased to hear that the goods were safely received and were on time.
Naturally we are very disappointed to hear that you were disappointed with the hand-written gift message and wholeheartedly apologise for any inconvenience caused.
We like to offer a personal experience to our customers, particularly when we are gift-wrapping presents, and to date the feedback received has been a preference for hand written cards which provide that unique touch.
You can also request the card is left blank if you would prefer to write your own message once the parcel has been delivered. We are always looking for ways to meet our customers’ expectations so we will look to add further options such as a printed message option in the future.
We endeavour to provide a 5 star service to all of our customers and apologise that we have not lived up to your expectations on this occasion. Should you have any further questions or issues please do not hesitate to contact me on 01494 670961 or enquiries@davidshuttle.com Mon Fri, 09.30-17.30.
Kindest Regards,
Lauren McNeil
Website Customer Services
Excellent service
The Emma Bridgewater crockery we ordered arrived promptly, and was excellently packed. I would certainly use David Shuttle again.
24 June 2013
Unprompted review
The Best Yet.
A really outstanding company, every part of this order procedure was great , we will purchase again. Thanks Alan.
22 June 2013
Unprompted review
My order seemingly disappeared!
Ordered some Lalique from this company and the ordering process was fine. Then we almost immediately received an email saying they were out of stock. Finally, 5 weeks later I called them to find out what had happened... apparently (after telling me that my order was only placed 3 weeks ago... actually it was nearer 6!!!) they went on to say that Lalique were having issues with things... and they would call Lalique. Really??? A hot line to Lalique is quite impressive. Admittedly, it was delivered within 2 days... but nonetheless was very late.
20 June 2013
Unprompted review
Reply from David Shuttle
Dear Maina Carlino,
Thank you for taking the time to review the service we provided you on your last order. We are pleased to hear that you have now safely received your order and the goods are satisfactory.
Naturally we are however very disappointed that your overall experience has been dampened by the delay in fulfilment and once again we wholeheartedly apologise for any inconvenience caused.
We have reviewed the entire order process to establish what has happened and outlined our findings for you below.
When your order was placed we made immediate contact with you to advise that the piece was out of stock. At this point we advised that it would take approximately 3 – 4 weeks to come in from Lalique. Due to this delay we also advised that payment would not be taken until your order had arrived and been dispatched to you. We also gave the opportunity to swap to an alternative item, cancel the order, or await stock.
After confirming that you would be happy to wait for the stock and the initial delivery estimate had passed, you contacted us and we spoke with Lalique to chase up the item for you. This is clearly not the correct situation and we should have been more proactive in our updates to you regarding the delay.
Once the reason for the delay had been established and explained to you, we then provided a revised lead time for delivery and the shipment was delivered to you a few days later.
Once again whilst we are at the mercy of our supplier honouring their delivery estimates, we appreciate that this is not your fault and ultimately we should have kept you better informed on the status of your order. We are reviewing our system for monitoring back orders.
We endeavour to provide a 5 star service to all of our customers and apologise that we have not lived up to your expectations on this occasion. Should you have any further questions or issues please do not hesitate to contact me on 01494 670961 or enquiries@davidshuttle.com Mon Fri, 09.30-17.30.
Kindest Regards,
Lauren McNeil
Website Customer Services
Excellent customer service with reliable delivery.
David Shuttle offered an excellent choice of products at very competitive prices. Delivery was free and arranged for a day to suit the recipient. Packaging was excellent which was important too, when ordering delicate items. Wouldn't hesitate to use again.
19 June 2013
Unprompted review
Fantastic service from start to finish!
I wanted the Swarovski Spiral Ring (having seen it in the Justin Timberlake Video), sold out in all Swarovski shops and online so got in touch with David Shuttle to pre-order. The gentleman on the phone was great, informed me of delivery time (predicted end of June) I ordered online and the ring arrived on the 14th June! 2 weeks earlier than anticipated - great product and service!
17 June 2013
Unprompted review
outstanding customer support
I received an e-mail saying that the payment cannot get through as it is more than 110% of my order with my preferred shipping method added. One phone call and the order was shipped the same day. A different company would not have wasted their time on such a small order. This personal service was much appreciated.
16 June 2013
Unprompted review
Not problem free but dealt with and resolved well.
I was sent the wrong number of items but when I queried it I received polite and helpful support and the issue was solved with excellent customer service. I was initially disappointed but was impressed with how I was dealt with. The customer service has made the difference between me going elsewhere and using David Shuttle again, which I will do.
14 June 2013
Unprompted review
Reply from David Shuttle
Dear Sarah,
Thank you for taking the time to review the service we provided you on your last order. I am pleased to hear that we were able to resolve the error swiftly and to your satisfaction.
Naturally I am very disappointed that your ordering experience was slightly dampened by this quantity error and wholeheartedly apologise once again for any inconvenience caused.
We have taken steps to prevent problems of this nature from reoccurring.
We endeavor to provide a 5 star service to all of our customers and apologise that we have not lived up to your expectations on this occasion. Should you have any further questions or issues please do not hesitate to contact me on 01494 670961 or enquiries@davidshuttle.com Mon Fri, 09.30-17.30.
Kindest Regards,
Lauren McNeil
Website Customer Services
David Shuttle rocks!
I ordered an Emma Bridgewater 'Daddy' mug from my daughters for Fathers Day, we received the order very quickly and know 'Daddy' will love it!
Excellent speed of delivery and customer service. 10/10!
13 June 2013
Unprompted review
took a long time to receive items
took a long time for items to be received, but happy with items when they finally arrived
12 June 2013
Unprompted review
Reply from David Shuttle
Dear Caroline Webb-Jones,
Thank you for taking the time to review the service we provided you on your last order. I am pleased to hear that the order has been safely received and the items are satisfactory to your requirements.
Meeting your expectations is our main priority and looking into your order this morning I can see that it was placed at 11pm on 27th May using our Standard Delivery Service. We quote that this service can take up to five working days for delivery. Your order was dispatched on the 31st May and DHL successfully delivered the parcel on the 3rd June, which was the fifth working day.
I am sorry if you were disappointed with this time frame as meeting your expectations is of paramount importance to us. For a quicker service I would recommend using our Next Working Day or Named Working Day delivery service should items be required sooner than five working days.
We endeavour to provide a 5 star service to all of our customers and apologise that we have not lived up to your expectations on this occasion.
Should you have any further questions or issues please do not hesitate to contact me on 01494 670961 or enquiries@davidshuttle.com Mon Fri, 09.30-17.30.
Kindest Regards,
Lauren McNeil
Website Customer Services
An enjoyable way to spend money!!
I found the website easy to use and had no difficulty completing my order. My only surprise was that the payment didn't leave my account that day or the next - I requested a specific day delivery 4 days after order - a quick call to check if there was a problem sorted that one out - payment to be collected at the time of dispatch. Goods arrived in perfect condition exactly when expected. As simple and perfect a transaction as possible to have.
11 June 2013
Unprompted review
fair price, speedy delivery, great packaging
I found the site easy to use and prices comparable with other well-known sites, delivery was super speedy and the plate very well packed and thank you chocolates included - what can be better!
11 June 2013
Unprompted review
Prompt and efficient service
I have used David Shuttle before and found them to be helpful and everything arrives on time and in perfect condition. Their prices are brilliant and the added thank you in the parcel was a nice surprise.
11 June 2013
Unprompted review
Forget the rest, these are THE BEST!!!
I ordered a watch from these guys that was 50% of the price I would have to pay in Australia. It arrived in less than a week and had so much packaging it could have survived a nuclear explosion!!! Could not be happier and would definitely buy from this company again. I cannot recommended them more highly. If you buy from this company you will not be disappointed.
11 June 2013
Unprompted review
excellent service
Very prompt service and the chocolates a lovely touch!
10 June 2013
Unprompted review
Excellent, fast delivery, great customer service
Purchased a piece of Swarovski - it arrived the next day as promised. Well packaged. Some chocolates too which was a nice touch. Saving up for the next piece! Would highly recommend David Shuttle.
10 June 2013
Unprompted review
Fast and efficient
Mug arrived very quickly and well packaged. No problems at all.
10 June 2013
Unprompted review
Top quality from a Top Company!
Ordered an Anniverary gift for my wife from David Shuttle over the phone, the lady I spoke too (sorry I can't remember your name) was extremely helpfull in assisting me to place the order.
I was told that the posting slot had been missed for that day but I would recieve it in two days, I didn't have a problem with this, so imagine my suprise when it arrived the next day!
Thank you for going that extra mile!
10 June 2013
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.