Day Lewis Pharmacy Reviews 

I have found this pharmacy to always be really helpful and friendly. The Pharmacist- Karen, provides great honest advice and has a very caring nature. The manager of the pharmacy is also really helpful and lovely. I highly recommend this pharmacy.

Another great visit today to Downton Day Lewis. Friendly professional staff. Lovely greeting when you go in the door from my little Polish friend. Thank you again to Aura for my weight loss help. 5*****'s

Never answer their phone.
Staff very self important.

I am on the Monjuaro jab and pay for this privately. I see that Day Lewis accept Blue Light Card, but not on Weight Loss Services. Why not? 10% off the price of the jabs is around £29 on the 12.5 and 15mg. which is a lot of money. Day Lewis could well afford the 10% off and should look into this discount for Blue Light Card members.

It seems that going under the name of a pharmacy, rather than the wonderful chemists that we at Chester Road in the past, Boots and Drury's allows Day Lewis to no longer be concerned with people's general needs and only about dishing our prescriptions. In order to educate the young man on the counter, there are many, many uses for hydrogen peroxide including Household Cleaner: Hydrogen peroxide is effective for disinfecting surfaces, killing bacteria, viruses, and fungi. It can be used on countertops, cutting boards, and bathroom tiles.

Laundry Stain Remover: It helps remove tough stains like blood and wine. Apply directly to the stain, let it bubble, and rinse.
Vegetable Wash: A solution of hydrogen peroxide can be used to wash fruits and vegetables, helping to remove bacteria and extend shelf life.
Personal Care
Oral Hygiene: A diluted solution can be used as a mouth rinse to help reduce bacteria and promote oral health.
Teeth Whitening: Many over-the-counter whitening products contain hydrogen peroxide, which can help brighten teeth.
Earwax Removal: A few drops can soften earwax, making it easier to remove.
Health and First Aid
Hair Lightening: It can be used to lighten hair color when mixed with other products.
Mold and Mildew Removal: Spray on affected areas to kill mold spores and clean surfaces.
Pet Care: It can help disinfect pet grooming tools and clean pet areas. AND amazing for whitehead removal - being 73 years old - I really know about these things. This is why I will go to Boots or Superdrug in future - they don't seem to have a problem with supply.

I went to collect my prescription from their Cranham branch yesterday. On being served, one of their staff members, said to me in a very sarcastic tone, " you done very well" When I asked him, "what he meant by that?" He replied saying," you are not paying anything". I felt so awkward at the time. There were other customers in that branch. I came back home after collecting my medication. I didn't feel it right that he should have said that to any customer. I went back to speak to him. He apologised when I explained to him, how I had felt. Its not all of their staff but one bad apple who are unprofessional. This particular staff member needs some extra training in dealing with the customers.

Day Lewis Pharmacy in Lake (Isle of Wight); I receive a text saying my prescription can be picked up. I go there a couple of days later and I am told they have not got it. This has happened several times now. Furthermore they tell me they are unable to coordinate my prescriptions so they are all ready at the same time, which means I have to go there again and again in order to get all my stuff. And when I am lucky enough to receive some of my medication it quite often turns out to be a duplicate of what I have already collected, but not what I need and have not received. Also the pharmacy is so small that on a regular basis people have to queue up outside in all weather for quite some time. I changed to Day Lewis hoping they would be more efficient than my previous pharmacy (Jhoots) - I could have just stayed with them!

Always comes with a warm welcome and they are readily available to help with your prescriptions and education.

It appears that staff are over run and unable to cope with the demand and sheer amount of perscriptions and mishaps, the surguries blane the pharmacy the pharmacy blame the surguries or drs , the drs seem unaware or confused at how you havnt received your perscriptions for weeks or unable to repeat them abd blame the pharmacy and it just goes around and around in a never ending circle while your health is impacted, the staff get frustrated and fatigued from being over worked, short staffed or excessive mistakes, the customers get the blame & the brunt, the customer gets angry and frustrated and desperate while their health declines and they are denied their perscriptions due to delay which further impacts on health and are often the ones running back & forward between surgury & pharmacy with no help, in 2026 it appears like the system has drasticly declined back to the dark ages where snake skin oil salesmen and witch drs are more viable accessable options than the "modern" NHS system , good luck, several patients walked out the chemist in disgust the other day , every day there is ques out the doors and round the corner with 2 hr wait times. The staff dont mean to be intensionally rude im sure, but they are exhausted and human abd this should not be occuring , we are in modern day Britian not a 1800s third world country supposedly .

2nd review and the same reason as last time. My prescription was prescribed on the 4th of this month and it's now the 17th and still waiting. I have now changed pharmacy due to the utter incompetence of this pharmacy. They also NEVER answer the phone. I have watched 4 people working behind the counter and completely ignore the ringing phone. Avoid this place

I actually give up with this pharmacy now. It used to be the best in the area. It’s fallen to bits now or I’ve been targeted because I made a complaint. Weeks and weeks waiting for medication deliveries. And some just never turn up. I may add these are vital medications I need to take for chronic illnesses. I’m not almost 3 weeks into waiting for my latest delivery, and can’t get hold of them over the phone EVER. Last time I counted 17 staff working in there at one time (that’s without counting their delivery drivers) so no idea why the phone is NEVER answered. After complaining to regional, I get a rude response and unanswered questions. I’ve not been without my anxiety meds for nearly 3 weeks waiting and I’m struggling to cope. But can’t get down there due to my mobility and can’t get hold of anyone on the phone. Negligence at its finest. Looking for another pharmacy as we speak as I cannot survive the wait.

The queues can sometimes be an hour in the Day Lewis at St Clare Medical Centre Penzance. I have been unfortunate enough to deal with them for my meds for a few years now, but things have progressively got worse. You very often collect your meds and items missing you try to ring them nobody answers the phone thought I would try the locker to collect my meds "out of order" And when I complained a very rude Manager came out and shouted at me in front of the whole queue other friends had same problem they are not at all helpful and their Customer care is awful. I have now changed to another Chemist and what a difference courteous check the meds before you go out of the pharmacy and I did not have to wait for over a week to get my meds dispensed. Day Lewis - No Never Again

I was in this morning to collect a prescription from the darlington branch at denmark street and we had to take it straight over to the nurse. There was some confusion because the doctor had ordered it, so the nurse asked me to go over and ask for a refund as it hadn't been open or left the premises. The pharmacist had a disgusting attitude even after i explained the circumstances. To be honest people like him shouldn't be working with the public. I know nothing with come of this writing a review and people like him will just keep doing as they please. He wants to be ashamed of himself. The pharmarcy is a joke, the 2 girls on the front were lovely willing to help anyone but he just picked and chose who he was willing to help. To be honest pharmacist is a joke.shame on you.

Newbury- Excellent service! Lisa and all the staff are very helpful. It’s a well organised and very efficient pharmacy.

Went to collect prescription from Bradford on Avon Health Centre, Day Lewis - Station Approach, Bradford-on-Avon BA15 1DQ . I have been using the pharmacy for many years, the improvement in service, customer care and support is remarkable. I popped in 15.00 5th March to pick up my preordered drugs, calm, well organized, carming in terms of approach and care and as a team were clearly enjoying great local leadership and direction. A real pleasure, thank you

Day Lewis pharmacy in st austell cornwall 1_3 Victoria place i would just like to say the staff are always so kind and very helpful reassuring in times of neeed

I have been at various Chemists whilst looking after parents and for monthly personal prescriptions over the past 9 years. Day Lewis in Thornton Liverpool is without doubt the most efficient chemist I have ever dealt with. Always text me when it’s ready and the past frustrating situations of some items short or out of stock or prescription not ready have completely disappeared at Day Lewis. Fully recommend.

This Pharmacy has missed sending my mothers medication on several occasions. She is 91, bed bound and lives with Alzheimer's. when challenged about this they have blamed individual staff members, as they were sick and did not do the task, the GP's for not sending the prescriptions quickly enough, the GP's system and their system being different etc. I changed the delivery from weekly to 4 weekly with a delivery of 3 weekly so her medication never runs out. They agreed this and still failed to deliver on time. When I raised this I was told I didn't understand how it works and submitted to an explanation about what colour week my mum was on which has nothing to do with me. All I want is a simple task of delivering a vulnerable persons medication on time. When I asked about the customer being right and customer service, I was told I am not a customer I am a patient which is different. Are they saying a patient has less rights??? I found the person "Milad" who dealt with me was insensitive, not concerned and ready to blame everyone and everything else apart from their service. They seriously need to look at their customer service and their processes also how they work with the GP's to deliver for people that rely on these service for their survival.

The pharmacy in Sonning Common is WONDERFUL! The staff are consistently kind and unfailingly 'go the extra mile' in being helpful. They deserve unreserved appreciation. I am just so grateful to them.

very poor service most of the time the Medication never turns up when i need it example i phoned on a Monday for them to Deliver on a Wednesday it never came i had to wait until Friday afternoon to go down and collect it myself.And it still was not ready i had to sit in the Pharmacy for at least half a hour before i got the Medication. quite a few times this has happened not happy at all about this.