Day Lewis Pharmacy Reviews 

Day Lewis - Leeds Road, Harrogate

I'm starting to lose patience with Day Lewis. All businesses have "staffing issues" but it's been going on for months now. My prescriptions are supposed to go into the 24 hour collection point and I'm supposed to receive a text message. The last twice, having heard nothing for a week or more, I've wandered in and my prescription has been ready behind the counter. Both times, the fact that it wasn't in the machine was blamed on staffing issues and on the second occasion, I was assured it wouldn't happen again. This time around, when I didn't hear anything for a week, I presumed the same thing had happened, so I went and stood for 30 minutes in a queue that stretched around the entire shop. When I finally reached the front, I was told that they'd taken 6 days to scan the prescription into their own system and now, 3 days later (9 days after my GP practice sent them my prescription), it still wasn't ready. Again, staffing issues were blamed. As a former recruiter of pharmacy staff myself, I can tell you that these "staffing issues" aren't especially difficult to solve. Perhaps the primary "staffing issue" is the person who's responsible for ensuring the place is adequately staffed in the first place?

We use the Felixstowe branch at the Grove Medical Centre, they are generally fairly efficient at managing repeat prescriptions, but the attitude of some of the front of house staff leaves much to be desired. Ive worked in customer facing organisations, it costs nothing to welcome customers, and be smiley and polite, but you very rarely get that from this branch, and generally leave feeling unhappy at the way in which you've been treated. The way staff treat customers reflects on the managers too, who are presumably incapable of recruiting suitable customer facing people and/or incapable of changing the attitudes go the ones they have. If this could be addressed it would be a great branch

Consistently slow, poor service at the Leeds Road Harrogate branch. I’m sure it would always be quicker to drive into the centre of Harrogate and go to Boots, they are so tediously slow at everything. They have virtually no stock either.

I have sent to complaint, as the first on on the 19th August had no response and I would like to make a complaint about how your staff treat my carers when they go for medication, she is always ignored, forgotten or talked to rudely, even if shes first in the queue she is made to wait for up to 30 minutes, this is unacceptable when the medication prescription has been there for 48 hours. Your staff are rude and unhelpful. She is always in uniform and is clearly a carer. Please can you sort this and train your staff to be more respectful of carers please. No one replies to emails, and there is no other contact except for my local one which is staffed by awful and unhelpful people.

Phone call answered immediately. My query about their receipt of a prescription was also satisfied. This is a busy pharmacy but the staff are very professional.

Difficult to get call answered. Meds get delivered in my experience 5-10 days... that's a long time not to have life changing meds. And have run out at times and unable to get through to them. I'm house bound
Getting through to head office customer is also a joke
There should be Zero star option not just 1 star

The staff at this pharmacy are always polite, super friendly, and incredibly efficient. Every visit is a pleasure thanks to their quick service and welcoming attitude. Truly the best pharmacy in Burton — highly recommended!

To the Day Lewis Pharmacy in Parkstone Road:

I am writing to provide feedback on my visit yesterday. As always, the staff were helpful, cheerful, and positive, and provided excellent service. The team on duty deserves a great deal of praise for their professionalism.

However, I have noticed two issues that affect my experience with the pharmacy:

Staffing: I've observed a high staff turnover. It is rare to see the same faces on consecutive visits, which makes it difficult to build a rapport and trust with a consistent pharmacist.

Computer System: I received an automated message confirming my prescription was ready for collection. Unfortunately, when I arrived, the prescription was incomplete. I appreciate that the local staff have no control over the automated system, but this is a recurring inconvenience.

While I have no doubt in the abilities of the individual staff members, the high turnover and unreliable computer system make me question the overall stability and effectiveness of the pharmacy's operations.

Kind regards,
Stephen

My review is for Day Lewis Pharmacy in Rye, East Sussex. The pharmacist, George, is knowledgeable and helpful. Thank you for your help it is much appreciated,

I visited the Wareham branch earlier today (22nd July 2025), the staff were ever so helpful. I got great advice, as well as the service. The staff here are a real asset to your organisation, very professional. Thank you so much to everyone. Special mention to Lesley

I have my nedicines delivered by a lovely man who is always smiling when bringing my medicines and always polite .and the pharmacy is brillant .had 2 new medicines this morning from my surgery and they were delivered later today .what about that for great service.

REFUSED TO GIVE ME ADVICE . 111 gave me two phone numbers told me to phone to get advice re a possible serious clash between two drugs. They refused to help and told me to phone the other number . I contacted their customer care but never got an answer.

Very pleased .The service has improved greatly in the last few months.

BISHOPS PLACE, PLYMOUTH. The staff are awful, always at the end of their teather, my medication in never ready on time, they don't know where it is, or they claim you've collected your medication. no customer help of support just an email address/there app website is leas than useful/helpful and the staff don't know how to use it ... its a clown show operation, the profit needs taking away from these vile profit driven monsters and put back into the public NHS

Great Service in Andover.Very Helpful and very helpful
Staff.I am really impressed.Some other Pharmaies need to have a look at this.

I was recently at a tennis tournament at Croydon High School where my 9 year old grandson was playing and urgently needed sunscreen. I went into Day Lewis Chemist on Addington Road in Selsdon and was shocked to be charged £18.39 for a bottle of Nivea SPF50. The same product is sold at Tesco for £7.50.
I fully understand that businesses need to make a profit but more than doubling the price feels like daylight robbery, especially for an everyday essential like sunscreen. It left a very poor impression. Needless to say I won't be returning to Day Lewis.

Day Lewis Penzance. They really need more staff as the queue is always horrendous. Often you wait an hour and are told your prescription isn't there. Most of the staff are great. One though, shouts out your business. Repeats your name and personal details loudly. She said she was deaf. There should be a screen or some form of separation. It's a security issue for some people. Not everyone feels comfortable speaking their address out loud.

Day Lewis Selsdon is so messed up pharmacy! Once it was a very good pharmacy, but not anymore! While ago, you can get your prescribed medication on the day, or the latest - next day. Not anymore! Furthemore, the customer service is getting worse and worse. Today I went to collect my child's prescription after receiving a text from them and when I opened the bag, there was one medication missing, and they did not even noticed it (if I would not opened the bag). I was told to come 2 hours later as that medication was in their delivery and they are still unpacking it. I came 2.5 hours later to found out they lost it because they did not mark it! After 25 minutes of searching, while I was standing there stressed as I was late for school pick up (I told them at least 3 times I was getting late), they took identical medication from the shelf, put a name/address sticker on it and handed it to me! On my question why did they waste my time and did not do it straight away, when it was clear they lost the medication, I was told only "Well..."!! Apology also was missing, it did not even come to their mind to say sorry for messing me up like that!

Day Lewis at Arnside Road Southmead Bristol could save themselves some money by having the phone taken out, they might as well because no matter when you call no-one answers it.Ive tried ringing many times regarding a non delivered prescription and no-one answers.

I had a very unpleasant experience at the St Clare, Penzance branch of DayLewis on the evening of the 28th of April:

I noticed a manager outside the pharmacy refusing access to an elderly lady who had walked to the pharmacy in good time at approximately 17:50 for heart medication. I challenged the 'manager' and asked him politely if he would allow the elderly lady access to the pharmacy, especially considering her medication needs (as the pharmacy wasn't due to close until 6:00 p.m). He said there was a queue that was 'a 6:15 queue' and that he had to 'draw the line somewhere'. I told him that the elderly customer had arrived in good time and that it was not her fault that there was a queue and that she wasn't the type of person, that all things considered, should be refused access at that point. The manager was adamant that he would not provide service to the elderly lady and I again politely asked him to reconsider and when he would not I asked him what his name was in order to make a complaint. His response was rude and quite confrontational: "my name is Chris Morris - would you like me to spell it for you" I responded by informing him that I would make a complaint "Go right ahead", he said, "see how far that gets you".

I made sure the elderly lady, who was quite stressed at this stage was ok and offered to get some medication from her somewhere else.... I had an important meeting to go to at 6:00 p.m. at the adjacent surgery, but anybody human would find time for an elderly lady who needed heart medication.... Anyone but Mr Morris it seemed.

There is absolutely no excuse for this behaviour.... None at all. This is not how we treat people in our small town here. This is not how anybody should treat people anywhere else for that matter.

I can understand DayLewis staff have to go home at some point, But you simply do not deal with vulnerable people in that way and I would go as far as to say that if you have the lack of humanity that Mr Morris showed then you really shouldn't be in this business whatsoever.

I was so incensed I brought this up at the meeting I referred to earlier. I was shocked to learn that a number of participants at the meeting had also faced similar issues with this particular pharmacy. This is extremely disappointing, not least as I've had interactions with some of the staff at this particular pharmacy; they are generally good people and Mr Morris and his extremely unprofessional manner does not reflect, in my experience, their diligence and decency.

My recommendation would be for customers to use a different pharmacy, until a more cerebral manager is brought in to improve efficiency and to hire the requisite staff needed to properly manage DayLewis Penzance, without taking out It's current inability to serve on a vulnerable elderly lady.