D B Roberts & Partners Reviews 

288
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being professional, polite, and incredibly helpful throughout their process. Reviewers also highly appreciate the excellent service and prompt responsiveness from the team members. However, some people mentioned that in later stages of a sale, the support and communication required chasing updates. Additionally, a small group felt that they were not genuinely interested in their requests or that they didn't fit the preferred clientele. One consumer also indicated a feeling of being ignored by management when they sought more assistance.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpful and efficient approach throughout the... See more

Service

Clients share positive opinions on service, highlighting straightforward processes and proactive support.... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and efficient support... See more

Response time

Customers had positive experiences with response time, consistently highlighting prompt and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve worked with Bethany from the DB Roberts team for a number of years now managing our portfolio and couldn’t recommend her services highly enough. No problem is too big or small. She makes life re... See more

Rated 5 out of 5 stars

Nicole Stiller has been dealing with my rented property since I can remember and she has always managed to do what she can to sort through any issues we have faced. I just wanted to say thank you and... See more

Rated 5 out of 5 stars

Before contracting with DP Roberts, Wolverhampton, we had used a few estate agents; some were good, while others we found to be impolite. This was a letdown, as we felt they were not genuinely int... See more

Rated 5 out of 5 stars

We’ve had such a positive experience working with Katie Dennant from DB Roberts. From the very start, she has been friendly, professional, and incredibly helpful in guiding us through the process of... See more


Company details

  1. Estate Agent

Written by the company

DB Roberts Estate Agents specialise in a vast array of services, from sales and lettings, to new homes and mortgages. Branches throughout Shropshire, Staffordshire and The West Midlands.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

288 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(288)

58 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service all round!

Claudia at D J Robert’s wellington has been fantastic at helping me find my next property. Very knowledgeable and professional Claudia has made the whole process stress free, couldn’t ask for better service!

25 April 2024
Unprompted review
Rated 5 out of 5 stars

Tia Scott at db Roberts 100% excellent

Tia Scott at db Robert’s as helped us every step of the way it was smooth and stress free form filling no problems at all highly recommended think they must be one of the best agents I have dealt with 100%… the lady named Alison shown us around the property very positive and professional manner answered our questions truthfully and we have keys to the property in next 7 days very happy couple …thanku for finding us our new home

18 April 2024
Unprompted review
Rated 1 out of 5 stars

Thomas Wragg..Avoid.

Thomas Wragg came to value our property 28th March.
Assured me of a phone call following day. Never did. I called a week later asking for update, said would get back to me.
Over a month later. Zero contact.
How professional!

27 March 2024
Unprompted review
Rated 5 out of 5 stars

Great team work!

We have now been dealing with DBRoberts for about 7 years. Selling, buying - but mainly trusting them to help & support us with our rental properties.
We can not rate them highly enough. Lisa is our ‘go to’ & she is supported by a great team of friendly, helpful, supportive, professional & knowledgable people.
Most recently, we needed help & support in finding a new tenant as our current one had been successful in buying her own home. DBRoberts had found her for us in 2020 & she was a joy, so when she moved on we turned once more to DBR without hesitation.
This time, my contact was Tia - & what a great job she has done. She has supported, guided & advised us through the whole process & kept us informed at every step. She has been a delight to deal with & a great part of the team. Once again, the team have found us what we think will be great tenants who will be moving in very soon with the minimum of delay so that there is hardly any break between our tenants - just enough time for our property to be inspected & any small jobs it needs doing to keep it in A1 condition. In this part of the process, we were supported very well by Alison, who we have come to trust as a good judge of character - & Lisa is always there as a guiding hand who oversees the whole thing.
We feel confident that our new tenants will work out well - but we also know that if we have any problems or issues at all, once again, DBR will be there to help & support us through whatever it is. We also appreciate that they will be there to help our tenants too & we hope that they have felt supported, well advised & helped by DBR too. We like to think we are a team working together so that all concerned have a good experience. For us, we believe that DBR certainly achieve that.

25 April 2024
Unprompted review
Rated 5 out of 5 stars

An excellent service from D B Roberts…

An excellent service from D B Roberts as they helped us find our new home.
Andrea, Emily and Steve were all brilliant as were their colleagues who accompanied us on some of the viewings.
A totally professional, caring and customer focussed service from the team who treat you as a person not a "number"
Thank you all for looking after us so well!

23 April 2024
Unprompted review
Rated 5 out of 5 stars

Great to work with

Emily has been brilliant to liaise with over the last week with regards to purchasing a property. Any questions I’ve had have been answered promptly, I have been kept up to date with everything without having to chase for details. Highly recommend!

24 April 2024
Unprompted review
Rated 5 out of 5 stars

Great team

Steven and Emily were very helpful, open and knowledgeable through the surprisingly short process.
Thank you for the help.

24 April 2024
Unprompted review
Rated 5 out of 5 stars

D B Roberts Lettings: Landlord Recommendation

D B Roberts have managed two rental properties for me in Cannock and Norton Canes, Staffordshire for a number of years. The lettings department have always been professional, friendly and responsive to any issues. The team has also provided me with advice on my properties (e.g., insurance options and legal issues). Highly recommended.

17 April 2024
Unprompted review
Rated 5 out of 5 stars

Great

Friendly, thorough and helpful. Tia was great at organising the whole process for us.

16 April 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and Smooth Sales Process

I recently had the pleasure of engaging with DB Roberts for the sale of my house, and I couldn't be more impressed with the service I received. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to customer satisfaction.

One standout individual who deserves special recognition is Jessica. Her exceptional customer service and account managing skills truly made all the difference. Jessica went above and beyond to ensure a fast and smooth sales process. Her attention to detail, proactive communication, and willingness to address any concerns or questions promptly were truly commendable. She took the time to understand my needs and preferences, and she worked tirelessly to meet them every step of the way.

Throughout the entire process, Jessica exhibited a high level of professionalism and dedication. She was always accessible and responsive, providing regular updates and guidance to ensure everything progressed smoothly. Her knowledge of the market and expertise in sales negotiation were evident, and I felt confident knowing she was representing my interests.

Thanks to Jessica and the team at DB Roberts, what could have been a stressful experience turned out to be surprisingly seamless and hassle-free. Their commitment to excellence and personalized approach set them apart from other agencies I've worked with in the past.

In conclusion, I wholeheartedly recommend DB Roberts to anyone looking to buy or sell a property. And to anyone fortunate enough to work with Jessica, you can rest assured that you're in capable hands. Her dedication, professionalism, and exceptional customer service truly make her a valuable asset to the team.

2 April 2024
Unprompted review
Rated 5 out of 5 stars

5 star service from Nicole!

Nicole is always lovely and very helpful with talking to us and our tenants. She is quick to reply and is happy to help with any questions we may have being first time landlords.

15 April 2024
Unprompted review
Rated 5 out of 5 stars

An amazing team

An amazing team. Very professional, friendly and informative. I was treated with respect always. Thank you so much.

6 April 2024
Unprompted review
Rated 5 out of 5 stars

Very good Estate Agent…

D B Roberts sold our home in a challenging market. Everyone was helpful and nothing was too much trouble. They were patient when I had so many questions. They made the whole process of selling our property easy and stress free. I would recommend D B Roberts to anyone.

6 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service.

From start to finish the staff at D.B.Roberts (Oakengates branch) have been excellent, professional and courteous. A special shout out to Lisa Edwards who has gone above and beyond in dealing with us in a polite and friendly way, this has made such a difference. We cannot thank you all enough.

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Thank-you to everyone at D B Roberts shrewsbury…

Thank-you to everyone at D B Roberts Shrewsbury, for helping in the sale of my house.
Moved from another agent to them, and from start to finish, a superb service, staff always friendly and helpful , and kept me updated, made house selling less stressful.
Highly recommend as an estate agent.

2 April 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look