D B Roberts & Partners Reviews 

288
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being professional, polite, and incredibly helpful throughout their process. Reviewers also highly appreciate the excellent service and prompt responsiveness from the team members. However, some people mentioned that in later stages of a sale, the support and communication required chasing updates. Additionally, a small group felt that they were not genuinely interested in their requests or that they didn't fit the preferred clientele. One consumer also indicated a feeling of being ignored by management when they sought more assistance.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpful and efficient approach throughout the... See more

Service

Clients share positive opinions on service, highlighting straightforward processes and proactive support.... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and efficient support... See more

Response time

Customers had positive experiences with response time, consistently highlighting prompt and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve worked with Bethany from the DB Roberts team for a number of years now managing our portfolio and couldn’t recommend her services highly enough. No problem is too big or small. She makes life re... See more

Rated 5 out of 5 stars

Nicole Stiller has been dealing with my rented property since I can remember and she has always managed to do what she can to sort through any issues we have faced. I just wanted to say thank you and... See more

Rated 5 out of 5 stars

Before contracting with DP Roberts, Wolverhampton, we had used a few estate agents; some were good, while others we found to be impolite. This was a letdown, as we felt they were not genuinely int... See more

Rated 5 out of 5 stars

We’ve had such a positive experience working with Katie Dennant from DB Roberts. From the very start, she has been friendly, professional, and incredibly helpful in guiding us through the process of... See more


Company details

  1. Estate Agent

Written by the company

DB Roberts Estate Agents specialise in a vast array of services, from sales and lettings, to new homes and mortgages. Branches throughout Shropshire, Staffordshire and The West Midlands.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

288 reviews

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No recent history of asking for reviews

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4.7

All reviews

(288)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely amazing!!

Absolutely amazing!!
My experience was great, the agent who took care of my enquiries was very assertive and articulate. DB Roberts were on point and certainly no time wasters. Special thanks to Tia Scott

24 September 2024
Unprompted review
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Reply from D B Roberts & Partners

Thank you for your fantastic review! We appreciate your kind words and look forward to helping you again in the future.

Rated 5 out of 5 stars

Great Service

Beth Stevens and the DB roberts team have all been excellent, sorting out any questions or queries I had and ensuring the best customer service was experienced. I could not recommend them enough.

23 September 2024
Unprompted review
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Reply from D B Roberts & Partners

Your recommendation means a lot to us, and we’re thrilled to know you had such a positive experience. If you ever need anything in the future, please don’t hesitate to reach out.

Rated 4 out of 5 stars

The way my calls and inquiries were…

The way my calls and inquiries were handled especially by Tia, is absolutely fantastic especially being a foreign national trying to rent she made the process so stress free. I wish there were more people like Tia,and the whole friendly crew at DB Roberts and Partners.

17 September 2024
Unprompted review
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Reply from D B Roberts & Partners

Your kind words about Tia and our team mean a lot to us and we’ll be sure to share your compliments with them. If you need any further assistance in the future, please feel free to reach out.

Rated 5 out of 5 stars

Good Experience.

As a rental company, I found DB Roberts Lettings Agency very professionally run. The staff were most helpful and polite at all times.
I would definitely recommend DB Roberts. They made me feel as I was in good hands and that gave me peace of mind. Thank you very much for making my rental experience a good one.

13 September 2024
Unprompted review
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Reply from D B Roberts & Partners

Your peace of mind is our priority and we’re thrilled that we could make your rental experience a positive one. We appreciate your recommendation.

Rated 5 out of 5 stars

Helpful, responsive and friendly staff

Helpful and friendly staff who went out of their way to facilitate everything we needed throughout the whole viewing / buying process.

They are quick to respond to emails and calls, and very honest / genuine.

12 September 2024
Unprompted review
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Reply from D B Roberts & Partners

Thank you for your wonderful feedback! We’re here to assist you with anything you need in the future. Thanks again for choosing DB Roberts!

Rated 5 out of 5 stars

Exceptional first class service.

Negotiator Emily Little has been superb at every stage. Keeping me well informed, chasing up viewings, contacting their client list to promote my property. Prior to Putting my property on the market Steve Dunham provided equally excellent service. I highly recommend The Shrewsbury branch of DB Roberts.

10 September 2024
Unprompted review
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Reply from D B Roberts & Partners

Thank you so much for your fantastic feedback! We’re thrilled to hear that Emily and Steve provided you with superb service throughout your journey. If you need any further assistance, please don’t hesitate to reach out. Thank you again for choosing DB Roberts!

Rated 5 out of 5 stars

Tia and the DB Roberts Team!

Tia at DB Roberts was so welcoming and helpful during the entire process of us looking to rent a property, right from the very first phone call of arranging a viewing she was super warm and friendly. Then during the application process there was no issue to silly for her to handle. She made sure to keep us updated during all steps, and was so approachable !

The other women we dealt with in this process (Allison for the viewing) and the women in the office who were very welcoming when we had to go into the office to sort out some referencing issues were also incredible.

Overall the experience I have had with Tia and the DB Roberts team has been so amazing and so welcoming. Would definitely recommend them to anyone else who wants a smooth transition into a new home ! Thank you for helping us find our new little home !

2 September 2024
Unprompted review
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Reply from D B Roberts & Partners

Thank you so much for your glowing feedback! We truly appreciate your recommendation and are so happy to have helped you find your new home. If you ever need anything in the future, please don’t hesitate to reach out.

Rated 5 out of 5 stars

They made us feel very comfortable &…

They made us feel very comfortable & kept us update throughout our process with the house hunting. The whole team have been Lovely.

26 August 2024
Unprompted review
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Reply from D B Roberts & Partners

Thank you for your lovely feedback! We’re pleased to know that you had a positive experience with our team. If you need any further assistance, please don’t hesitate to reach out.

Rated 5 out of 5 stars

I had an exceptional experience with DB…

I had an exceptional experience with DB Roberts in Telford, and I couldn't be more pleased with their service. We came to them from another local agent who had let us down and DB Roberts were absolutely fantastic throughout the entire process. Their professionalism, attention to detail, and friendly approach made everything run smoothly. They were always available to answer my questions and offered invaluable advice at every step. Lisa and Bethany truly went above and beyond to make sure everything was perfect. I would highly recommend DB Roberts to anyone looking for a reliable and dedicated estate agent!

6 September 2024
Unprompted review
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Reply from D B Roberts & Partners

Thank you so much for your wonderful feedback! We’re thrilled to hear that your experience with our Lettings team was so positive, especially after your previous frustrations with other agents. Thank you for choosing DB Roberts!

Rated 5 out of 5 stars

14 years of excellent service.

I’ve used Robert’s as my estate agents for the past 14 years and never had an issue. They’ve managed my property very well and always are polite and respectful when contacting me.

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Great management team

I've been using DB Roberts to manage my property for some time now, and I've been consistently impressed with their professionalism and attention to detail. From the start, they've provided excellent service, making the process of property management as smooth and stress-free as possible.

A special mention goes to Bethany, who has been particularly outstanding in her role. She's always responsive, handling any issues or queries I have promptly and efficiently. Her proactive approach and clear communication have made a significant difference in ensuring my property is well cared for and that any tenant concerns are addressed.

Overall, DB Roberts has proven to be a reliable and professional property management company, and I highly recommend them to anyone in need of such services. A big thank you to Bethany and the entire team for their hard work and dedication!

29 August 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended for a tricky sale

We initially thought our probate sale would be straightforward, but a large stock of similarly sized new-build properties on the level market meant it proved trickier than we’d hoped. However we appointed DB Roberts after meeting 4 agents in total as they seemed very professional, realistic in terms of achievable sale price, and very responsive - all combined with a fair price. We had unavoidable issues with our sale (cancellation of purchasers’ sale at last minute!) but they were very practical and got a regular range of good quality viewings throughout the process. They also liaised regulator with updates and useful overview on what the local market was doing. We finally achieved the price we wanted and we have happy new owners moving in this week. Highly recommended.

28 August 2024
Unprompted review
Rated 5 out of 5 stars

I’ve been with d b Roberts for a lot of…

I’ve been with d b Roberts for a lot of years as a landlord, I’ve always been pleased and at ease knowing they do so much to help, always there when needed. Bethany is a fantastic person that helps 100% with any issue. Thank you so much. 😊

27 August 2024
Unprompted review
Rated 5 out of 5 stars

I have used DB Roberts as my letting…

I have used DB Roberts as my letting agents for a number of years now. In all that time, I have found the service they provide to be very professional. My more recent interactions with Nicole have lived up to this. Nicole has dealt with my queries and property related issues very promptly. Tradespeople have been engaged swiftly ensuring work is completed with minimal disruption to tenants. Where there have been questions, Nicole has quickly had these answered.

23 August 2024
Unprompted review

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