Digital Direct Aerials  Reviews 3,858

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, helpfulness, and friendly demeanor, highlighting their professionalism and knowledge. The service provided is frequently described as excellent, with many people appreciating the efficiency, quick response times, and clear explanations of options and pricing. Consumers also noted the reasonable costs and the respectful way the technical team treated their property. However, some customers were not happy with the customer service, mentioning issues like unexpected call-out fees and a lack of clear communication regarding appointment times, leading to wasted time waiting.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Price

People report positive experiences with price. Customers consistently praise the reasonable and competitive... See more

Customer communications

Consumers find contact to be positive, often highlighting the ease of reaching the company by phone and the... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Based on these reviews

Rated 5 out of 5 stars

I spoke to a very pleasant lady on the Wednesday, to arrange to have an outdoor aerial fitted, we agreed for the following Tuesday as I had various commitments. On Thursday I had call to say if I was... See more

Company replied

Rated 5 out of 5 stars

Used Digital Direct previously and didn't hesitate to contact them again for further work I required to be done. They apply 100+% customer service, they are very polite, helpful and friendly when you... See more

Company replied

Rated 5 out of 5 stars

Rob sorted out our connection issue in seconds, and then fitted a wall-mount to one of our TV’s. No fuss, no mess - a job really well done and two very happy customers. Really impressed by him, h... See more

Company replied

Rated 5 out of 5 stars

Fast reliable and cost was very reasonable. Same day response when i got in touch with them .Thank you to the team at Direct Digital , Thank you to Elaine who was really helpful with the booking... See more

Company replied


Company details

  1. #1 of 7 best companies in Cable provider
  2. #1 of 4 best companies in Closed Circuit Television Store
  3. #1 of 37 best companies in Electrician
  4. #1 of 3 best companies in Satellite Communication Services Provider
  5. #1 of 16 best companies in Security System Installer
  6. #1 of 49 best companies in TV shop

Written by the company

Why Choose Digital Direct and our sister company Switched On Digital ? Digital Direct and Switched On are a family business based on getting it right first time and not letting you down. We work together providing seamless helpful solutions for all your TV, Security , WiFi and Electrical needs. We have built up a highly regarded reputation based on a friendly and professional installation and repair service. We are approved Registered digital and electrical installers CAI company of the year . We welcome the opportunity to give you expert advice and are friendly reliable and approachable. We are confident that with are wealth of knowledge and skilled installers we will not let you down so please feel free to contact us today Providing all aspects of TV , Sound WiFi, CCTV and Electrical Installations. Call Today for a free quote .

Local Approved Family Business TV WiFi CCTV ELECTRICAL DATA

Written by the company

No Hidden Extras , Same Day Service , No Call Out Charge , Local Engineers
Digital Direct are a local family business providing aerial and satellite solutions to Domestic and Commercial customers , We pride ourselves on doing a great job at a fair price. We are here to help with all your TV needs - From Aerial Repairs to full new TV Systems, Digital Direct can support you with all your Satellite, Freeview , Freesat and You view needs . We can wall mount TVs to set up complete home cinema.
We Will Not Be beat on Price
We pride ourselves on providing a quality installation at a fair price - We will price match a like for like genuine written quote from a reputable company .

Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

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Rated 5 out of 5 stars

A good experience

I was impressed with the efficiency, attention to detail and friendly attitude of the installer

23 March 2026
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Reply from Digital Direct Aerials

Thank's Mr Saunders, we really appreciate your feedback.

Rated 5 out of 5 stars

Job done without fuss.

Job done without fuss.

25 March 2026
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Reply from Digital Direct Aerials

Thank you for taking the time to complete our review, we know how important customers comments are.

Rated 4 out of 5 stars

I had a new Ariel fitted to my chimney…

I had a new Ariel fitted to my chimney on my terraced house which proved to be quite tricky . The Ariel fitter was friendly and polite and did a great job !

23 March 2026
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Reply from Digital Direct Aerials

Lovely review, thank you Mr Gibney. Your comments will be passed to the engineer and also shared with the team.

Rated 5 out of 5 stars

Excellent service and

Excellent service and. Very good value.
Thankyou

26 March 2026
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Reply from Digital Direct Aerials

We are really happy that you are pleased with the service you received, thank you Mr Brinsdon.

Rated 5 out of 5 stars

I highly rate this company

I highly rate this company. From my initial enquiry to the fitting of my new starlink they were professional, organised, and extremely helpful. Dave fitted the equipment and he was such a nice chap. He reconnected all my devices throughout and went above and beyond.

25 March 2026
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Reply from Digital Direct Aerials

Wonderful review, thank you Karen. We will certainly pass on you comments to the engineer you mentioned and we are delighted that you were happy with the overall service. Thanks again.

Rated 5 out of 5 stars

I received a fantastic service from the…

I received a fantastic service from the initial enquiry to the new aerial fitted the following day. I highly recommend Digital Direct

19 March 2026
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Reply from Digital Direct Aerials

We will always be here to help Alison and your comments have been shared with the whole of our team.

Rated 5 out of 5 stars

Brilliant service from Ben

Brilliant service from Ben, quick response, very friendly, went well beyond what was expected. Will definitely be using you again. Will recommend to family and friends.

19 March 2026
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Reply from Digital Direct Aerials

What can we say other than, thank you. Great comments and thank you for saying you would recommend our services to friends and family.

Rated 5 out of 5 stars

richard the fitter was very polite and…

richard the fitter was very polite and efficient,sorted my problem and cleaned up.exellent service

18 March 2026
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Reply from Digital Direct Aerials

Thank you Mr Harris. We are really pleased that you were happy with the service your received. Our engineers are always respectful when working in peoples properties.

Rated 5 out of 5 stars

Outstanding service

Outstanding service, Very friendly and a very tidy install of our Starlink.

18 March 2026
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Reply from Digital Direct Aerials

Thank you, always happy to help.

Rated 5 out of 5 stars

Prompt attention and expert engineers

Very pleasant receptionist who responded to our request for help in sorting out our new tv recording box. Engineer arrived same day and quickly identified problem. Sorted out and now working correctly.
We have used this company a few times and found them totally reliable. Would thoroughly recommend to others.

16 March 2026
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Reply from Digital Direct Aerials

Thank you for your great review Mr Campbell. We really appreciate a returning customer and will always be here to help.

Rated 5 out of 5 stars

Great service the team are very helpful…

Great service the team are very helpful from the lady on the phone to Richard who came out and did a great job very pleased!

13 March 2026
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Reply from Digital Direct Aerials

We appreciate your review, thank you Anthony and we have shared your comments with the team.

Rated 5 out of 5 stars

Superb

Andy the engineer was great - nothing too much trouble and a lovely chap. Would recommend the company wholeheartedly from first enquiry through to completion of the job. Thank you.

12 March 2026
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Reply from Digital Direct Aerials

What wonderful comments, thank you Trevor. We are really pleased that you were delighted with the overall service your received and would recommend us to others. We have also shared your comments with the engineer and the rest of the team.

Rated 5 out of 5 stars

Install my Sky glass on a wall bracket

From my initial enquiry to the completion of the job my experience was fantastic brilliant customer service. A honest professional survey of what work I
wanted . Installation on time no mess great service

2 March 2026
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Reply from Digital Direct Aerials

What can we say, other than .. 'thank you'. Fantastic feedback for all of the team. We will always be here to help.

Rated 5 out of 5 stars

The Engineer who fitted our aerial was…

The Engineer who fitted our aerial was very professional and friendly. Nothing was a problem for him to sort out.
Would definitely recommend.

5 March 2026
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Reply from Digital Direct Aerials

Thank you Mrs Clarke. We really appreciate the fact that you would recommend our services to others.

Rated 5 out of 5 stars

Rob fitted a new aerial yesterday for a…

Rob fitted a new aerial yesterday for a very reasonable price. He was bright, cheerful and very helpful. We couldn't be more pleased or complimentary about Rob and DD Aerials Highly recommended

5 March 2026
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Reply from Digital Direct Aerials

Wow, great comments, thank you. We really appreciate your support of our small local team. Your comments have been shared with the engineer. Thanks again.

Rated 5 out of 5 stars

New Digital Aerial

Fixed the problem with our signal at the quoted price and very efficiently done.

3 March 2026
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Reply from Digital Direct Aerials

Thank you for your feedback Mark.

Rated 5 out of 5 stars

The guys were very efficient

The guys were very efficient, gave good explanations as to how the equipment worked when there was a problem came up with a solution quickly.

2 March 2026
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Reply from Digital Direct Aerials

Thank you Mr Oldham. Our guys really are the best, very knowledgeable and always happy to help.

Rated 5 out of 5 stars

Great Professional Service

Professional, knowledgeable and a great service. We required better Wi-Fi coverage across our property and DDA came up with a cost-effective solution that worked very well.

3 March 2026
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Reply from Digital Direct Aerials

Fantastic comments, thank you Mr Hart. We have passed on the details to the engineer who carried out the work for you.

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