Decadent Vapours Ltd Reviews 1,790

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

As ever, Decadent Vapours sent my order (concentrates) in a timely manner in a well packaged parcel. Flavours are great (there's something for everyone) but would love to see the return of DV Ginger... See more

Company replied

Rated 5 out of 5 stars

I've been vaping berry crush and apple strudel for a good few years now. When I started vaping 11 years ago, I was always buying and trying different juices of varying quality, but these two have nev... See more

Rated 5 out of 5 stars

Popped up on a whim. My mod failed and I needed a replacement fast! Outstanding selection at unbelievably reasonable prices. My new setup came will mod,tank, coils a 50mm shortfill for very little ove... See more

Rated 5 out of 5 stars

I've been using DV for many years with no issues, always high quality vape juice. Then my last order didn't arrive, but just one email later, Carys in customer service had replacements rushed out nex... See more

Company details

  1. Electronic cigarette store
  2. Vaporiser shop

Written by the company

At Decadent Vapours we've been creating the finest e-liquids since 2009. Our flavour catalogue spans over 150 flavours and we are the first e-liquid manufacturer in the UK to introduce savoury flavours, caffeinated e-liquids and an ice range. We use the finest ingredients available. Our tobacco blends use the finest European Tobacco Absolute, extracted from freshly harvested leaves of the plant Nicotiana Tabacum, resulting in a truly unique flavour profile of unsurpassed quality. When buying from us you're also assured quality, we would never create a product that we wouldn't vape ourselves. All our e-liquids are produced using the highest quality pharma-grade nicotine which complies with the USP and EP specifications. All are prepared and produced in the UK using the highest quality EU-sourced ingredients. All are stringently batch controlled ensuring accountable quality in every bottle.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Outstanding product, super fast service!

I've been buying the same flavour concentrate for at least 4 years and it's the same amazingly high quality, flavour and clean now as it was back on my first time. I've never had my coil gunk up using this. Always super fast service, I always look forward to that shiny padded bag arriving. Thank you DV! You're amazing!

13 May 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service / Transparency

Besides the nice taste of their flavors, I would like to totally recommend them for their transparency. There are debates on vaping safety and some ingredients toxicity is questionable. Most brands I have contacted refused to tell me their ingredients, while their customer care has been excellent, providing me with all the mixtures used and allowing me to decide which one to buy after researching their safety online. Special thanks to Carys about that.

16 April 2021
Unprompted review
Rated 1 out of 5 stars

We saw a lot of good reviews about this…

We saw a lot of good reviews about this company, but in fact, when we turned to them, one negative came out. The managers are not loyal. They cannot place an order. We sent several parcels to another country and due to the incorrect filling of the documents, the goods did not arrive. Due to the incomplete package of documents, the customs does not issue the goods. And the money has been paid for it. I do not recommend using this company. At least I lost my money.

14 April 2021
Unprompted review
Decadent Vapours Ltd logo

Reply from Decadent Vapours Ltd

Hi Vasya,

I am terribly sorry you feel this way and am very concerned. We have had issues with shipments to Europe as have all companies however if the goods do not get delivered we will happily refund and do our upmost to get the order delivered to you.
I have no record of you contacting us regarding a missing order and can only apologise if this has been missed. I would ask you provide us with an order number so I can investigate this further and ensure you get a full refund.



Rated 5 out of 5 stars

A company I use all the time

Quick to process my orders, fantastic spread of flavours for every palette and the one time I had an issue the customer service couldn't of been better.

Order from them at least once a month and I can't see a reason why that would change

6 March 2021
Rated 5 out of 5 stars

Brilliant service

Brilliant service. I found a decent deal for a mod I wanted on their site (via google searching) and was impressed with the prompt delivery and the information. All items were genuine, which I checked using different methods. Thanks all!

3 March 2021
Rated 5 out of 5 stars

VERY HAPPY

I ordered on the 12th of feb and received my order by the 14th which in my mind is very quick ordered the rda rabbit v2 and also received a 60 mll free e juice which taste lovely for only £20 take my hats off to this company and will certainly be returning

13 February 2021
Unprompted review
Rated 5 out of 5 stars

Exceptional Juices, Exceptional Service

Not only do Decadent Vapours manufacture the best (& cleanest juices), but their Customer Service is phenomenal.
I had a bit of bad luck with a mod (not mentioning the brand here as I think it’s unfair to let one rotten apple spoil the bunch).
When I got in touch about it I had the good fortune to be in the capable & empathetic hands of Carys.. She sent me out a replacement immediately & I duly returned the faulty in provided SAE. I had the new mod in a matter of days.
So what I’m saying here is when you buy into the Decadent brand know that your not only buying quality products but buying into a firm that believes in quality Customer Service too!

5 February 2021
Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service. I felt completely comfortable and safe as they were following all guidelines - but that didn't affect their customer service! They gave me all the information I needed and products at an amazing price. Wont go anywhere else!

4 February 2021
Rated 5 out of 5 stars

Great Service

Great service! I won a 50% code on their roulette wheel so ordered some coils/mesh and they arrived very quickly. Will definitely use again.

2 February 2021
Unprompted review

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