Decadent Vapours Ltd Reviews 1,790

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

As ever, Decadent Vapours sent my order (concentrates) in a timely manner in a well packaged parcel. Flavours are great (there's something for everyone) but would love to see the return of DV Ginger... See more

Company replied

Rated 5 out of 5 stars

I've been vaping berry crush and apple strudel for a good few years now. When I started vaping 11 years ago, I was always buying and trying different juices of varying quality, but these two have nev... See more

Rated 5 out of 5 stars

Popped up on a whim. My mod failed and I needed a replacement fast! Outstanding selection at unbelievably reasonable prices. My new setup came will mod,tank, coils a 50mm shortfill for very little ove... See more

Rated 5 out of 5 stars

I've been using DV for many years with no issues, always high quality vape juice. Then my last order didn't arrive, but just one email later, Carys in customer service had replacements rushed out nex... See more

Company details

  1. Electronic cigarette store
  2. Vaporiser shop

Written by the company

At Decadent Vapours we've been creating the finest e-liquids since 2009. Our flavour catalogue spans over 150 flavours and we are the first e-liquid manufacturer in the UK to introduce savoury flavours, caffeinated e-liquids and an ice range. We use the finest ingredients available. Our tobacco blends use the finest European Tobacco Absolute, extracted from freshly harvested leaves of the plant Nicotiana Tabacum, resulting in a truly unique flavour profile of unsurpassed quality. When buying from us you're also assured quality, we would never create a product that we wouldn't vape ourselves. All our e-liquids are produced using the highest quality pharma-grade nicotine which complies with the USP and EP specifications. All are prepared and produced in the UK using the highest quality EU-sourced ingredients. All are stringently batch controlled ensuring accountable quality in every bottle.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 1 out of 5 stars

Not received order and no communication…

Not received order and no communication via email. Have placed many orders but they’re losing my custom because of this.

14 January 2021
Decadent Vapours Ltd logo

Reply from Decadent Vapours Ltd

Hi Fran

I have just checked our emails and unfortunately we can't find one from yourself. Your order was sent out on the 6th of January. I do apologies you have not received it yet. I will have to assume it has been lost and will arrange for it to be sent out today next day delivery for you.

Again we apologise for no communication this is not how we operate and will be checking as to why we have not received your email.

We pride ourselves on top quality service and take missing orders seriously and always aim to replace them as soon as we are made aware. I hope this will not stop you using us again. The post is out of our control, we do encourage to send orders out tracked where possible especially during this time.

If you have any questions please do not hesitate to let me know.

Carys

Rated 5 out of 5 stars

The staff at Decadent Vapours are very…

The staff at Decadent Vapours are very helpful, knowledgeable and friendly. The range of juices they sell are original and delicious with a wide choice in flavours.

14 January 2021
Decadent Vapours Ltd logo

Reply from Decadent Vapours Ltd

Thank you for the review. Its great to see our hard work being enjoyed.

Carys

Rated 5 out of 5 stars

Swansea to Edinburgh

I have used this company for over 2 years and have no plans to move in the future.
Their liquids are best I've come across, good value for money and orders have always been at my door within 3 days.
I have only had 1 problem (their mistake) in that time which was corrected (the product in my hands) in less than 24 hrs with no argument from them.
When all's said and done this is an excellent company to deal with.

14 January 2021
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Reply from Decadent Vapours Ltd

Thanks for the review and the loyal custom. We have some new flavours coming so keep your eyes peeled:)

Rated 5 out of 5 stars

Amazing service......

I have been buying my efluid from Decadent Vapours for several months now
There is a good selection of flavours at a really competitive price and
delivery is so prompt.
I highly recommend Decadent Vapours

14 January 2021
Decadent Vapours Ltd logo

Reply from Decadent Vapours Ltd

Thank you for the review greatly appreciated :)

Rated 5 out of 5 stars

An outstanding company in many areas

Possibly the best vape company in the world (no cheese or likeness to a well known larger intended).

I’ve been ordering from Decadent Vapours for years, and will continue to do so.

Decadent Vapours are doing it right because:

1. They lead the way in safe flavourings
2. Their customer service is epic
3. They’re lovely people ♥️

An example of this epic customer service: I recently had an order that was misplaced by Royal Mail.. not DVs fault, but they took ownership and the issue was dealt with above and beyond and in a speedy timeframe (thanks Carys).

I cannot fault Decadent Vapours on any level, and I am pleased to have remained a customer of theirs and will continue to do so!

Your Lordship and your court, I salute you!

17 November 2020
Unprompted review
Rated 4 out of 5 stars

Gone but not forgotten

It’s true they have got a minority of absolutely triple AAA flavours welsh pipe crystal blue to name a few which cannot be purchased elsewhere, I have purchased these multiple times - but aside from that the rest is mostly garbage - like some 14 year old has just unveiled their parents alcohol cupboard for the very first time only to result in some rather questionable concoctions.

Now Now, 2 star review that’s a bit harsh I hear you say, well well let me divulge.

Once upon a time this company released a flavor called ‘Bluebarb‘ and they still need to apologise for doing so by means of a full refund to anyone whoever bought that poison and for allowing that to even hit the shelves, I trust someone or a multitude of persons got fired for that offense.

Well I haven’t ordered anything since after some rather sporadic custom.

I still have the offending article in my presence and I’ve made 350ml out of a 60ml bottle in the hope that one day after various additions it will be somewhat vapeable - it’s getting there what can I say?!

I hope you learn that by releasing such filth upon the masses it has a detrimental effect on your business and how people will perceive you from that moment going forward.

Next time, pour that muck down the drain and start again.

1 August 2020
Unprompted review
Decadent Vapours Ltd logo

Reply from Decadent Vapours Ltd

Hi Jonathan, I apologise you have taken such a dislike to Bluebarb. It has proved one of our more popular flavours. If you get a flavour that does not agree with you please contact us as we will be more than happy to exchange it for you.

Thanks

Carys

Rated 5 out of 5 stars

Excellent service

Ordered late Thursday evening - delivered Saturday morning by recorded mail. Took advantage of the January offer, well happy!

4 February 2019
Unprompted review

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